2018-21: Update Language in OpenCCC Security Questions
- Patricia Donohue
Analytics
| Request No. | 2018-21 |
|---|---|
| Date of Request | May 21, 2018 |
| Requester | Gary Bird, CCCCO |
| Application(s) | OpenCCC Account |
| Section / Page | Security Questions |
| Steering Hearing Date | TBD |
| Proposed Change to Download File | No |
| Proposed Change to Residency Logic | No |
Problem / Issue
A request came in from a parent regarding the language within one of the OpenCCC Account creation security questions.
<< Hi Gary and Michael,
A parent called in regarding a question that is on the CCCApply system. There is an option to select security questions to verify identity when accessing your account. One of the question options is “where did your mother and father meet”. The caller felt this was narrow and should read “where did your parents meet”, which seems more inclusive. Just passing this on since you are both on the steering committee.
-Gary Alexander
Complaints, Credentials & Archive Analyst
Executive Office
California Community Colleges
Chancellor’s Office
>>
Proposed Solution
The easiest solution is to implement the language proposed by the parent to the security question in OpenCCC:
Change the security question text from: "Where did your mother and father meet?"
To: "Where did your parents meet?"