Support for Students
The OpenCCC Helpdesk is available 24/7 Monday - Sunday, 12:00 am - 12:00 pm PST to provide support for your students.
Call: (877) 247-4836
Helpdesk / Call Center
The CCC Technology Center has partnered with Black Belt, Inc. to provide world-class, professional call center support for all statewide technology applications. Over the past four years, the service provided by the call center has achieved a 95% customer satisfaction rating by CCC students.
The other guarantees assured by Black Belt:
- Answer in 30 Seconds or Less: Black Belt has guaranteed that a human service representative will answer 80% of support calls in 60 seconds or less and resolve 85% of all first-time caller issues.
- Self-service and Easy Password Recovery: User self-service account recovery removes frustration and helps students reuse existing accounts eliminating duplicate records to colleges.
- Support for Admission & Records: Call center support increases communication with students, sends referrals back to A&R, and minimizes the demand on the college's helpdesk.