Support for Colleges
Welcome Staff & Faculty
Find the technical support resources and materials you need for all CCC systemwide technology applications for the California Community Colleges.
To report an issue with a CCCTC technology application or service, contact the technical support email address below or click here for step by step instructions.
Need help with the Schools & Colleges Lists in CCCApply?
Products & Services
Product and technical documentation for CCCTC systemwide solutions are available to college users:
See How To Articles & FAQs for CCCTC products and services
Click here for all CCCTC Products & Services Definitions
Technical Support
The CCC Technology Center provides technical support to California Community Colleges staff and faculty for CCCTC systemwide technology applications. Some products are supported in partnership with other vendors. Use the section below to find the appropriate support channel.
CCCStart
CCCStart is supported in partnership with Liaison, and N2N (LightLeap AI). Direct support requests based on the information available below.
- For OpenCCC issues, email staffsupportccctc@openccc.zendesk.com
- For issues with CCCStart student application configuration and Outcomes application, please send requests to Liaison, email cccstaffsupport@liaisonedu.com or call 617-221-7838
- For LightLeapAI support, submit a ticket at https://omnia.lightleap.ai/polaris/portal/omnia/tickets?mode=submit
For all other support requests (CCCApply, OpenCCC, SuperGlue, Datawarehouse, SPAM filter, COCI, CID, eTranscript):
Email: staffsupportccctc@openccc.zendesk.com
Online Forum: CCCTechnology.info
System Requirements: CCCTC Products System Requirements
Report An Issue / Request Support
Get the CCCTechnology.info User Guide and register for your account today.
Enabling Services
CCCTC Enabling Services offers dedicated sales and support for systemwide technology solutions across all California Community Colleges.
Visit the Enabling Services Home page for more information about:
Contact your College Relationship Manager (CRM)
Schedule a product demo or kick-off meeting
Get started with a product Implementation or custom configuration
Schedule training with SME and support engineers
Participate in a Pilot program
Contact Enabling Services at cems@ccctechcenter.org and schedule a demo or pre-kickoff call today.
Enabling Services endeavors to build strong relationships with colleges to ensure successful product adoption.