FY 23/24 End-User Email Support

 

 

 

 

Email Support 23/24FY

Tickets Created

Tickets Solved

First Contact Resolution

July

6,944

6,968

90%

August

6,720

6,759

92%

September

5,602

5,703

96%

October

7,937

7,869

96%

November

7,081

7,065

96%

December

5,710

5,803

95%

January

6,497

6,387

92%

February

5,540

5,601

94%

March

7,138

7,143

95%

April

7,955

7,854

94%

May

8,743

8,728

93%

June

7,501

7,647

95%