FY 23/24 End-User Email Support
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Email Support 23/24FY | Tickets Created | Tickets Solved | First Contact Resolution |
July | 6,944 | 6,968 | 90% |
August | 6,720 | 6,759 | 92% |
September | 5,602 | 5,703 | 96% |
October | 7,937 | 7,869 | 96% |
November | 7,081 | 7,065 | 96% |
December | 5,710 | 5,803 | 95% |
January | 6,497 | 6,387 | 92% |
February | 5,540 | 5,601 | 94% |
March | 7,138 | 7,143 | 95% |
April | 7,955 | 7,854 | 94% |
May | 8,743 | 8,728 | 93% |
June | 7,501 | 7,647 | 95% |
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