FY 23/24 End-User Support Statistics
- Roberto Fuentes
Owned by Roberto Fuentes
Jul 31, 2024
1 min read
Loading data...
|
|
|
|
|
SLA's | First Interaction Resolution | Avearge Speed of Answer | Abandonment Rate | Quality Rating |
23/24FY | 85% or greater | 80% w/in 60 seconds | 95% or greater | 95% or greater |
July | 91% | 66% | 90% | 88% |
August | 95% | 57% | 85% | 84% |
September | 98% | 93% | 97% | 89% |
October | 98% | 93% | 97% | 88% |
November | 94% | 78% | 95% | 87% |
December | 98% | 82% | 95% | 89% |
January | 93% | 95% | 79% | 87% |
February | 93% | 80% | 95% | 87% |
March | 93% | 80% | 95% | 88% |
April | 93% | 47% | 82% | 89% |
May | 93% | 48% | 86% | 87% |
June | 93% | 57% | 90% | 87% |
|
|
|
|
|