CCCTechnology.info: Online Support Community Guide
Last update: June 2026
The purpose of this online resource is to help CCC staff and faculty register and get started using the CCCTechnology.info online community support forum.
Welcome
CCCTechnology.info provides an online community forum for California Community Colleges faculty and staff seeking technical support, news and discussion around systemwide information technology applications and initiatives developed by the CCC Technology Center.
Designed to facilitate self-service online support, CCCTechnology.info is monitored by support representatives, implementation engineers, product management, and subject matter experts for all pre-and post production CCCTC systemwide technology applications.
Need to report an incident? Please contact CCCTC college support services for assistance.
In This Guide
About CCCTechnology.info
CCCTechnology.info delivers a modern, cloud-based community user experience for California Community Colleges faculty and staff, providing easy access to:
product news
discussion channels
release announcements
24/7 online support for all CCCTC systemwide technology applications and services
Features and Benefits
CCCTechnology.info supports colleges through community discussions that are monitored by CCCTC staff. With this resource, you can:
request support by posting a new Discussion in any Category
ask questions about technology products and services
comment, bookmark and/or share Discussions
set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
Technology News and System Alerts
CCCTechnology.info provides a single source for news related to all CCC systemwide technology solutions and initiatives. Here you can find:
product news
release announcements
system alerts
Users choose which Discussions to follow, which will enable email notifications about new announcements. For more details, see <SECTION BELOW>
Connect with Technical Support
The CCCTechnology.info community forum is the primary method for reporting issues and requesting technical support. It also provides outgoing news and alerts from the CCC Technology Center to keep you informed of changes and outages.
Share and Discuss with Colleagues
You can use CCCTechnology.info to post topics to discuss with other colleges, or search for topics that you are interested in.
Getting Started Guide
Go to http://ccctechnology.info.
Click the Sign Up link if you do not have an account.
Enter your name and email address and click Sign Up.
A confirmation email will be sent to your inbox. Click the Activate account link in the email.
The Create a password screen will display. Create your password using the criteria on the page:
After your password is created, you will be logged in to CCCTechnology.info. You will know you are logged in when you see your name in the upper right corner.
Click on a Discussion Group to browse the discussion threads in that group.
To search for a topic you are interested in, use the search field at the top of the screen.
To receive notifications about a Discussion Group, open the Group and click the Follow button.
Choose whether to be notified about New posts only, or also be notified when comments are added to existing posts. The notifications will come in your email.
You may also choose to follow a specific topic. To receive notifications, open the topic and click the Follow button.
User Profile and Preferences
Use the drop down list in the upper right corner to customize and change your profile details. The options are:
Profile: see recent activity (postings and comments) and profile information such as how many Topics or Discussions you are following.
Requests: <need help on this one>
Activities: posts and comments made by you.
Contact details: change profile information such as Username and Email address.
Change password
Sign out
Editing Your Profile
Click Contact Details to make changes to:
Username and Email address
Phone Number
Profile picture
Description about you
Set Up Two Factor Authentication
Posting and Commenting
Click the New Post button to start a new post.
To comment on a post, use the Comment field at the bottom of the post. To tag someone so they get a notification, use the @ symbol and type the first few letters of their name. A list of available options will appear.
All Comments and Posts are sent to CCCTC staff for approval before they are visible to others.
Contacting Technical Support
To report an service incident or product related issue:
For assistance with student support
Online: ccchelp.info
Email: support@openccc.net
For assistance with staff & faculty support
Online: ccctechnology.info
Email: staffsupportccctc@openccc.zendesk.com