CCC Support Services


Welcome

CCC Support Services provides phone, email, and online support for students and college staff using the OpenCCC student account and all Student Success Suite applications.

 

Support for Students

Click here for the Support for Students page.

CCC Helpdesk

Phone: (877) 247-4836 or Emailsupport@openccc.net
TTY: (877) 836-9332

 

Helpdesk representatives are available to help you, Monday - Friday 8:00am - 4:00pm. You can also call or email us directly for help.

24/7 Online Support Forum for Students: CCCHelp.info

NEW! How To Articles and FAQs for using the new OpenCCC student account system.

 

 

Support for Colleges

Click here for the Support Resources for Colleges page.

CCCTechnology.info is the starting place for resolving technical issues with CCCTC systemwide technology solutions.

  • Get CCCTC system email alerts

  • Report an issue or request

  • Search for known issues and work-arounds

  • Access documentation and user guides

  • Share and discuss best practices

Get Support

Students: Contact the CCC Helpdesk at (877) 247-4836.

Colleges: Follow the steps below to report an issue or submit a request for support:

  • Step 1: Visit CCCTechnology.info and search to see if your issue has already been reported.

  • Step 2: Capture details about your issue and include a screenshot of the error page message or onscreen behavior with your request.

  • Step 3: Report the issue, along with your browser and operating system Information, to CCC College Support staffsupportccctc@openccc.zendesk.com.

For best results, see the Tips for Reporting Issues to ensure fast and efficient troubleshooting.


All issues and requests are triaged and escalated (if appropriate) during support hours of operation: Monday - Friday, 8:00am - 5:00pm.