Report incidents and issues preventing access to systemwide technologies
All issues and support requests are triaged and escalated (if appropriate) by College Staff Support representatives during support hours of operation: Monday - Friday, 8:00am - 5:00pm.
How To Request Support
College staff and faculty are encouraged to report issues and submit requests following the steps below.
Technical issues that prevent access to an application or service, or disrupts an application from operating as designed for most users, should be reported as quickly as possible using the reporting steps below.
Step 1: Visit CCCTechnology.info and search to see if the issue has already been reported. Site moderators may have posted information with a recommended solution or workaround. during support hours of operation.
Step 2: Capture details about the issue and include a screenshot of the error page message or onscreen behavior with your request. For best results, follow the Tips for Reporting Issues below to ensure fast and efficient troubleshooting.
Staff and faculty should report access incidents and technical issues immediately to CCCTC support staff through the online support site, CCCTechnology.info.
Support Issue Triage
Every post requesting support or reporting a technical issue on CCCTechnology.info is reviewed by a CCCTC support technician and triaged Monday - Friday, 8:00 am - 5:00 pm to determine severity and identify whether the issue pertains to a single college or all colleges across the CCC system.
If appropriate, support issues will be escalated to a Zendesk ticket. The issue ticket will remain open during troubleshooting and will not be closed until the issue is resolved or escalated.