2018-10: Add Helpdesk Application UI Screens to CCC Administrator

Request No. 2018-10
Date of Request12.30.17 
RequesterSupport Services  
Application(s)CCC Administrator 
Section / Page

Helpdesk Application 

Steering ApprovalPending
Steering Hearing DateNEW 
Proposed Change to Download FileTBD
Proposed Change to Residency LogicTBD 

Problem / Issue

The current OpenCCC Helpdesk Application was developed in PHP by an engineer who is no longer with the Tech Center.  The system is outdated and a challenge to maintain and support.

Support Services would like better control over the system and DevOps would like better management of the system.  

Proposed Solution

Re-write the Helpdesk Application and build the UI interface screens as a utility in the CCC Administrator (CAP shared utility module), which would require authenticated user accounts to access. Move to it's own server for better maintenance and control. 

Talk to ApplyDev and DevOps teams about possibilities and include notes before taking to Steering

Change Requirements