Product & Service

Brief Description

Is College Action Required?

All Student Success Suite Applications

• OpenCCC Account System

• CCC MyPath Onboarding Portal

• CCCApply Standard & Noncredit Application

• CCCApply International Application

• CC Promise Grant Application
  
  

All Student Success Suite applications:

• Consistent look & feel across user interfaces

• Aligned with CCCCO style guide

• Mobile-friendly, Spanish translation

• Full integration with the new OpenCCC Account system

• Modern infrastructure and deployment improvements

No

New OpenCCC Account System (2.0)

• All new interface and user flows

• New Account creation, recovery, sign-in, and edit profile services

• One-time Two-Factor Authentication and verification process

• User chooses and validates their Preferred Method of Contact (email or mobile phone)

• Additional security enhancements implemented throughout Account processes

• Sleek, modern, mobile-friendly, and Spanish-language translation enhancements

No

CCC MyPath

• New Tenant Admin User provisioning process and migration to new identity management system.

• Updated user interface for students and college staff

• Integrated user flow with new OpenCCC and CCCApply applications

YES (Tenant Admin migration process)

CCCApply Applications

The following changes were made across all CCCApply applications:

• Renamed the “Account Information/Mailing” page to Profile page in all CCCApply admission applications

• Removed the OpenCCC Account Information/Edit Account service from inside the applications, and moved to the My Applications page from all CCCApply applications and CC Promise Grant application

No

No

CCCApply Standard Application (only)

• Added the Social Security Number question to the new Profile page in the Standard application only

• Improved layout and format of the Parent/Guardian Information question (only appears to minors)

• Added functionality to display Standard Application Terms only in the Term Applying For menu

Optional

CCCApply Noncredit Application (only)

• Improved layout and format of the Parent/Guardian Information question (only appears to minors)

• New functionality to display terms Noncredit Application Terms only in the Term Applying For menu

Optional

CCCApply International Application

Added new data field for capturing “Authorized Agent Email” in the International application

Optional

CCCApply Administrator

• Implemented “Application Type” setting in the Terms module for Standard & Noncredit terms

• Bug fixes in the CCCApply Administrator

Optional

CCCApply Download Client*

NO NEW data fields have been added to the CCCApply Download Client in this release.*

No

CCCApply Report Center*

• No data field changes (new, changed, or deprecated fields) have been made in the CCCApply Report Center for the Version 1.0 release.

• New OpenCCC Account system fields will be available for reporting (ad hoc or templates) in the CCCApply Report Center in the Version 1.0 release.

• No changes have been made to the CCCApply Full Application (single application) reports in the Version 1.0 release.

No

SuperGlue for Apply

• New OpenCCC Account system data fields will now be delivered to colleges that have implemented SuperGlue for Apply in Version 1.0.

• The SuperGlue College Adapter v.4.1 is available to be deployed to SuperGlue for Apply colleges and will begin delivering new Version 1.0 data fields with the SSS V.1.0 release.

Yes (SuperGlue Users)

Streamlined User Interface

• The new sleek and modern design features a simplified user flow with minimal onscreen text.

• Easy access to Account Creation and Account Recovery links.

• The “mobile first” user interface is designed to support a wider user demographic.

Sign In Preference

• Updated architecture supports user preference of using either a unique email address or mobile number as their sign in credential.

• Successful sign in access requires the preferred credential (email or mobile number) to first be verified through the Verification process during account creation or account recovery (multi-factor authentication)

Sign In for Legacy Users

• Existing OpenCCC account holders will be required to authenticate and validate their account credentials using a one-time, user-friendly sign-in process.

• Note: There are alternate workflows for legacy students who share the same email or mobile phone number. These alternate workflows will be detailed in a release notes update coming soon.

Unique Email and Phone Number Required

• By default, the system will request a unique email address for account creation and verification.

• Users will have the option to use a unique mobile phone number for account creation and verification.

• To complete the second part of account creation, both Email Address and Mobile Phone Number are required fields and must be unique.

Preferred Method of Contact

• The email address or mobile number used for creation and verification becomes the user’s preferred method of contact, by default.

• NOTE: Users can change their “preferred method of contact” at any time following account creation, but the method must be unique.

Two-Factor Authentication During Account Creation

Users are prompted to enter a unique email address by default to create and validate their identity (2FA). If for any reason the email address is already in the OpenCCC system and validated by another user, the user can choose to “Use mobile number instead” to complete the verification process.

If needed, the user can request that the verification code be resent, or they can return to the Sign In page, from the Verify Your Account screen.

Verification Code (English or Spanish)

The user will receive a security code in English or Spanish immediately after entering their email address on the Create Your Account page. The language preference can be set at any time during the account creation or sign-in process.

• Maximum of 3 attempts to enter the correct Verification code

• If user cannot validate their code within the allotted attempts, they will be directed to contact Support.

Create Profile Pages

Following the sign in and verification process, the user is stepped through the required sections of the Account Profile, including Contact Information, Personal Information, and Credentials.

• Contact Information: The user’s permanent address, with an option to self-identify as homeless.

• Personal Information: The user’s legal name, preferred name, and birthdate.

• Credentials: The user’s email, mobile phone number, and their preferred method of contact.

Account Data Field Changes

The majority of the existing OpenCCC Account data fields will continue to be collected and passed to the college.

Deprecated Data Fields

• The Username field is no longer used in the new Account system <username>

• The PIN Number field is no longer used in the Account System.

• The legacy Preferred Name data fields (first, middle, last) have been simplified into one field.

• Security Questions are no longer used in the Account creation or recovery processes.
  
  

Data Fields Moved to CCCApply

• The Previous/Other Name fields have been moved to the new Profile page in CCCApply.

• The Preferred Name question has been simplified to Middle & Last Name fields have been deprecated

• The Social Security Number question and related data fields have been moved to the Profile page in CCCApply (Note: Standard Application ONLY).

Recovery Flow

• During the sign in process, if the system recognizes the user’s email or mobile phone number, the Account Exists page is displayed and the user is prompted to click the “Recover Account” button.

• The Recover Account page is then displayed and the user is prompted to enter their Date of Birth and Last Name.

• Once the user finishes the recovery process, the user should be forced to change their password. Only upon a successful password change will the account be recovered.

• Once the account is recovered, user should see appropriate messaging, be auto logged in and systematically navigated to the correct place based on the URL/metadata.

Legacy Account Recovery Process

• On the new Sign In page, the user is prompted to enter their email address or mobile phone number.

• If the user’s email address or mobile number is recognized by the system, the Account Exists page is displayed, directing the user to proceed through the Recover Account process.

• During the recovery process, the user will be required to update their password.

• Upon successful recovery and sign in, the user will be auto-directed and logged in to the application they intended to access.

The Update Password Requirement

• Once the existing account holder attempts to sign in to the new system for the first time, they will be directed to the Update Password page, which is part of the account recovery process.

Edit Account System

• One consolidated service for editing and storing user account information.

• Users can access the Edit Account service from their CCCApply My Applications page(s) or from the Settings menu in the header of any CCCApply or MyPath application.

• All Account fields can be edited.

Editable Data Fields

• The following fields are included in the Account system. Required fields are marked with an asterisk.

  • Email Address*

  • Phone Number & Type

  • Preferred Method of Contact*

  • Legal First and Middle Names

  • Legal Last Name*

  • Preferred Name

  • Permanent Address: City, State, and Zip Code*

  • No Permanent Address Homeless*

  • Birthdate*

  • Confirm Birthdate*

• The Account Information page appeared in every CCCApply application, including the CCCApply International application and the CC Promise Grant application.

• The top section of the page - known as the Review OpenCCC Account Information - displayed the user’s existing account information details and a link to edit their account data as needed.

• Any edits made to their account information were stored and passed to the college with the application data at the time of submission.

• The previous Account Information page has been redesigned and is now called the Profile page.

• The Profile page will now appear in every CCCApply application, including the CC Promise Grant.

• The Review OpenCCC Account Information section has been moved to the My Applications page.

The Previous/Other Name Fields

• As part of the OpenCCC Account redesign, the “Previous Name” question (and all associated data fields) has been moved to the Profile page in all CCCApply applications.

• No changes were made to the data fields or the question format, conditions, or error validations.

New My Applications Page Interface Design

• New modern interface design and user flow, consistent with all Student Success Suite applications.

• Settings menu includes English/Spanish language toggle and link to OpenCCC Account.

New Account Information Section & Account Integration

• New Account Information section and data integration displays the user’s existing account information and link to the OpenCCC Edit Account system.

• Logic added to display a user notification message if account data is older than 120 days, encouraging the user to review and update their information if needed.

Social Security Number Question Notes

• New streamlined layout design released in 2020

• Question moved to the new Profile page in the Standard App only

• No changes were made to onscreen text or Help language

• SSN information from existing accounts will be auto-populated into CCCApply if available

• No changes were made to the existing SSN data fields

• If SSN data exists, values will continue to pass to college through Standard App downloads/Glue

Changes Support More Accurate Dependency Status Data

• The purpose of the Parent/Guardian Information question is to determine a minor student’s dependency status based on the criteria mandated by the California education code and the Student Admissions & Account Manual (SAAM) governed by the CCCCO.

• The question layout has been redesigned but was not moved from the Profile page.

• The question only appears IF the applicant is Under 19 years old. This has not changed.

• Minor changes were made to the question language under the guidance and approval of the CCC Chancellor’s Office.

New Response Option for Foster Youth Minors

• To better support minors who are or were in foster care any time after their 13th birthday select the correct response option to determine their dependency status, a new response option was added to the <dependent_status> data field.

• The language used for the foster youth option was approved by the CCC Chancellor’s Office and the John Burton Foundation.

Data Field Notes

• No other changes were made to the existing data fields or the question format, conditions, or error validations.

• The original response options didn’t change, we just flipped the format of how they are displayed:

• Current version layout is confusing, causing minors to select the wrong response option and thereby resulting in the wrong Dependency Status for the minor.

• The previous order of response options has led to a high number of students to claim they are independent minors when they are actually dependent minors under the care and control of a parent or guardian.

• The new layout changes and the new order of the response options makes it easier for dependent students to accurately self-identify as a minor under the care and control of a parent or guardian.

• The order of the response options (radio buttons) has been flipped, placing the option, “I have a parent or guardian”, to the first position - as the majority of minors are dependents and do have a parent or guardian.

• The new option for foster youth minors is now prominently displayed for this demographic.

• The language changes are more inclusive of AB540 and eligible nonresident students.

• No changes were made to the <dependent_status> data field, display conditions, or error validations.
  
  

Display Different Terms in the Noncredit Application

• Colleges can now configure CCCApply Terms to display (appear) in either the Standard Application, the Noncredit Application, or both applications using the new “Application Type” setting in the CCCApply Administrator.
  
  

• Using the new admin setting, colleges have the ability to display unique term codes, descriptions, start & end dates, and open & close dates in their Noncredit Application.

App / Section

Type

Item Summary

Fix or Change Description

Noncredit App

Terms

Feature Enhancement

New “Application Type” Setting Added to the Terms Module

Implement Different Terms in the Noncredit Application

• A new “Application Type” setting has been added to the Terms module for the Standard & Noncredit Application (only) to allow colleges to implement different terms in their Noncredit Application, if desired.

• Using the Application Type setting, unique terms intended solely for the Noncredit Application could have different term codes, term descriptions, start & end dates, and open & close dates compared to their Standard Application.

• The Application Type acts like a flag, and is not a downloadable field.

• The new setting is designed to be backwards compatible; if the college is not using the Noncredit Application, or opts not to set up different terms for each application, do not need to do anything to prepare for this enhancement.

Important Implementation Notes

• New and existing Terms can implement the Application Type setting manually or using the Import Terms process.

• IF the college chooses to implement the Application Type setting for one Term, then ALL TERMS MUST BE UPDATED with the Application Type setting.

• Colleges that are not using the Noncredit Application do NOT have to do anything (make any changes) to their existing Terms set up for CCCApply.

• The Application Type setting is NOT implemented in the International Application.

Standard App
Noncredit App
International App

Majors

Update

Improve Error Message Language for Importing Terms & Majors

Standard App
Noncredit App
International App
Promise Grant App

Utilities

Update

Expand Allowable Row Limit for Reset Downloads and Spam Filter Utility

Increased Maximum Number of Applications that can be reset for download or retagged in the Spam Filter UI at one time has been increased from 20 to 100.

New Look & Feel

Consistent with all Student Success Suite applications, CCC MyPath has completed a comprehensive user interface upgrade to streamline and support your students onboarding experience.

New OpenCCC Account Integration

Ensuring continuity across all Student Success Suite applications, the integration of the new OpenCCC Account system starts and ends with CCC MyPath.

Preferred Method Of Contact

OpenCCC

Required

Used to indicate the user’s preference between their email address or mobile phone number to verify their identity during account creation.

Only one value is stored as <preferred_contact>, but both methods can be verified.

Mobile Phone Verified & Timestamp

OpenCCC

System Generated

Used to indicate the user’s mobile phone number provided was successfully verified for authentication, and the date & time it was verified.

Email Address Verified & Timestamp

OpenCCC

System Generated

Used to indicate the user’s email address provided was successfully verified for authentication, and the date & time it was verified.

Address Validation Override & Timestamp

OpenCCC

Optional

New USPS Address Verification checks the validity and format of the user’s permanent address. An override by the user to a suggested address sets a True value, otherwise sets to False.

Authorized Agent Email

International App

Optional

Optional field to collect an authorized Agent’s email address in the Authorized Agent Contact section of the CCCApply International application (only).

Email Address

Verification of User Identity & Sign In

If used for sign-in authentication, the user’s email address must have a valid format and must be verified with a security code during account creation.

If selected by the user as their preferred method of contact, the email address must have a valid format and must be verified with a security code.

Phone Number

Verification of User Identity & Sign In Credentials

If the user chooses to use their phone number for the Create & Verify phase of account creation, the phone number used must:

• be a valid mobile phone number

• be verified using a security code, and

• comply with the static disclaimer of consent to receive periodic messages.

Consent to Receive Text Messages

This consent disclaimer complies with the Amazon SMS terms of use, and includes opt-out and help instructions to the user. The static text in the consent statement (shown below) is displayed in the Contact Information section of the user’s Account Profile.

By providing your cell phone number, you consent to receiving periodic messages. Message frequency may vary. Message and data rates may apply. Text "HELP" for help. Text "STOP" to cancel.

Preferred Method of Contact

Similar to the requirements for authentication, If the user chooses to make their mobile phone number their “preferred method of contact”, the phone number must:

• be a valid mobile phone number, and

• be verified with a security code.

No Permanent Address: Homeless

The format of the question has changed from an optional checkbox field to a required Yes/No response to “Are you currently homeless?”

If the user answers Yes then the permanent address fields do NOT display and the user is prompted to continue with the account creation process.

If the user returns to edit or update this response in their Account Profile, the permanent address fields are displayed and the user must respond to all required fields.

Password

Improved security measures have been implemented into the Password field for users. In addition, the ability for user’s to retrieve, reset, and/or change their password is now possible without contacting technical support.

Preferred Name

The format of the Preferred Name question has changed to an optional, text input field. This change accompanies the removal of the legacy fields collecting the user’s preferred first, middle, and/or last name.

Other/Previous Name

The Other/Previous Name question and fields was removed from the OpenCCC account system, and moved to the Profile Page in all three CCCApply applications. No changes were made to the format of the question, data fields, or error validation. These data will continue to pass to colleges at the time of application submission.

All CCCApply Apps

Social Security Number / Taxpayer ID

The Social Security Number question and all related data fields (listed below) have been removed from the OpenCCC Account system and moved to the Profile page in the CCCApply Standard application (only). No changes were made to the format of the question, data fields, or error validation. If collected during completion of the Standard application, or if the values existed in the user’s legacy Account, the SSN/TIN values will continue to pass to the college at the time of application submission.

Standard CCCApply Only

Primary & Secondary Phone Authorized Text Message

The optional Authorized Text Message consent field for the Primary and Secondary Phone fields have been removed from the OpenCCC account system. These optional checkbox flags have been replaced with a new consent disclaimer which is included in the acceptance of the Terms of Use acknowledgment. For mobile phone numbers, the disclaimer reads as follows:

(Mobile phone): “I agree to the Terms of Use and to receive calls and/or texts and emails at any phone number and/or email I have provided or may provide in the future, including any wireless number, from any entity associated with my application process, including but not limited to my designated schools and programs.”

Standard / Noncredit App

Special Links & Opportunities

Update

AB540 Tuition Exemption URL Links on the Special Links & Opportunities Page are Broken

CHANGED: To ensure these two bad (and possibly malicious) web links - that refer AB540-eligible students to more information - are immediately addressed in this release, the following solution was implemented:

1. Remove the two links of text and links to the defunct AB540 web site;

2. Modify the existing text to: ”You may be eligible for a special tuition waiver. Fill out and submit to your college admissions office the AB540 Tuition Exemption Request Form.”

3. Display the current and correct link to the AB540 Tuition Exemption Request Form below the updated text.

Standard App
Noncredit App

Spanish Text

Bug

Minor Spanish Translation Errors Reported by Colleges

1. Under the "Cuidadania/Militar" section - Space needed separating the month.

2. Under the "Informacion demografica" section - HEMBRA is not appropriate translation, term used for animals.

FIXED:

1. Space added to text.

2. In the "Informacion demografica" section, the term HEMBRA was changed to “Femenino”.

Adoption & Implementation Services

Email: crms@ccctechcenter.org

College Support Services

Email: staffsupportccctc@openccc.zendesk.com

College Staff Support

Email: staffsupportccctc@openccc.zendesk.com

Online Support Community

URL: www.ccctechnology.info

CCC Helpdesk

Toll Free: (877)  
Email:  support@openccc.net

Online Support Community

URL: www.ccchelp.info

CCCApply Standard & Noncredit Application Data Dictionary

V.2021

PDF

Release 6.9.0

12-15-2021

CCCApply Administrator User Guide

v.2021

ONLINE

Release 6.9.0

12-15-2021

CC Promise Grant Online Application Data Dictionary

CCPG-V2022

PDF

Release 6.9.0

01-01-2021

CCCApply International Application Data Dictionary

V.2021

PDF

Release 6.9.0

12-15-2021

SuperGlue for Apply Data Table Mappings

V.2021

ONLINE

Release 6.9.0

12-15-2021

CCC MyPath College Portal Administration Guide

v.2022

PDF

Release 6.9.0

01-28-2022

CCCApply Report Center User Guide

v.2018

ONLINE

Jasper V 6.0.1

Fall 2018

CCCApply Download Client User Guides

V.6.7.0

ONLINE

Release 6.7.0

Fall 2018

CCCApply Download Client Jar File V.6.7.0 (see DLC User Guides link above)

transfer-client.6.7.0.jar

jar

Release 6.7.0

Fall 2018

How to Sign In to Your OpenCCC Account

A step-by-step user guide for signing in to your OpenCCC Account and navigating the new Sign In page.

All Users

How to Create a New OpenCCC Account

A step-by-step user guide for creating a new OpenCCC Account.

All Users

How to Recover Your OpenCCC Account

A step-by-step user guide for recovering your OpenCCC Account credentials and resetting your Password.

All Users

How To Edit Your OpenCCC Account

A step-by-step user guide for editing or updating your personal information in your OpenCCC Account.

All Users

FAQ: Troubleshooting OpenCCC Account Issues

Answers to Frequently Asked Questions (FAQs) and troubleshooting resolutions for users that encounter issues with their new OpenCCC Accounts.

Colleges, Support Reps