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SSS Release 1.0 Summary Notes

SSS Release 1.0 Summary Notes

This is a Student Success Suite (SSS) release.

Content Sections

 

Schedule

Description

Date & Time

Status

Description

Date & Time

Status

Product Release Version(s)

Student Success Suite 1.0 includes:

  • CCC MyPath 2.1.2

  • CCCApply 6.9.0

  • OpenCCC 2.0 

 

Pilot Release

  • New OpenCCC 2.0: Early May 2021 (Completed)

  • CCC MyPath 2.1.2: November 2021 (Completed)

  • CCCApply 6.9.0: November 2021 (Completed)

On Track

Production Release

  • The Student Success Suite 1.0 Release is targeted for Production in December 2021, follow a successful regression test of the Pilot environment.

  • This revised date is to give colleges several months lead time to update their student-facing documentation.

on track

Release Type

Major Release / Upgrade

 

Corrections were made to this page on 05/25/22 to fix several instances referencing the collection, storage, and delivery of the Social Security Number data fields following the launch of the new OpenCCC Account system in this release.

Release Overview

As part of the systemwide Student Success Initiative, this release is coordinated across all Student Success Suite products and services and is intended to provide continuity and cohesion to the student onboarding experience overall.

  • Major, coordinated release to support a cohesive integration of the new OpenCCC system

  • Includes changes to individual applications and services, including CCCApply and CCC MyPath

  • Provides opportunity to implement infrastructure & modernization of deployment processes

 

The Student Success Suite is the CCCTC 's collection of student-facing technology solutions including CCCApply (student applications), CCC MyPath (student onboarding), and the integrated student account system, OpenCCC (student accounts).

 

Schedule & Timeline

  • Pilot Release (College Preview): 

    • New OpenCCC 2.0: Early May 2021: Completed May 2021

    • CCC MyPath 2.1.2: TBD 2021

    • CCCApply 6.9.0: TBD 2021

  • Production Release:  January 28, 2022

Stay Informed On Release Activities: Register for an account on CCCTechnology.info and set your Profile Notifications to follow the CCCTC System Alerts category posts, today.

Watch this page for regular updates and more information as it is made available on the upcoming release.

College Pilot & UAT

Join the Student Success Suite Release User Testing!

After a successful user test of the New Student Account system (OpenCCC 2.0) in May 2021, we are not looking for volunteers to test the fully integrated Student Success Suite in November 2021.

Formal user testing with both student and staff testers is scheduled for the week of November 29th. This user testing targets specific use cases and new features to ensure the release is ready for Production. The user testing process includes the following:

  • Self-paced testing during three designated business days

  • Testing commitment:

    • One to two hours of testing

    • Attend a 30 minute testing kickoff meeting (required)

  • Live support for testers will be provided during business hours

We are looking for student and staff testers now! Interested in joining the testing team, or have a student or group of students interested in earning $20-$40 in Amazon incentive cards by testing the release? Contact Rick Snodgrass to add your name or recommended students' names to the list of testers: rsnodgrass@ccctechcenter.org.

 

All Changes At-A-Glance

Product & Service

Brief Description

Is College Action Required?

All Student Success Suite Applications

  • OpenCCC Account System

  • CCC MyPath Onboarding Portal

  • CCCApply Standard & Noncredit Application

  • CCCApply International Application

  • CC Promise Grant Application

All Student Success Suite applications:

  • Consistent look & feel across user interfaces

  • Aligned with CCCCO style guide

  • Mobile-friendly, Spanish translation

  • Full integration with the new OpenCCC Account system

  • Modern infrastructure and deployment improvements

 

No

New OpenCCC Account System (2.0)

  • All new interface and user flows

  • New Account creation, recovery, sign-in, and edit profile services

  • One-time Two-Factor Authentication and verification process

  • User chooses and validates their Preferred Method of Contact (email or mobile phone)

  • Additional security enhancements implemented throughout Account processes

  • Sleek, modern, mobile-friendly, and Spanish-language translation enhancements

No

CCC MyPath

YES (Tenant Admin migration process)

CCCApply Applications

The following changes were made across all CCCApply applications:

  • Renamed the “Account Information/Mailing” page to Profile page in all CCCApply admission applications

  • Removed the OpenCCC Account Information/Edit Account service from inside the applications, and moved to the My Applications page from all CCCApply applications and CC Promise Grant application

No

No

CCCApply Standard Application (only)

  • Added the Social Security Number question to the new Profile page in the Standard application only

  • Improved layout and format of the Parent/Guardian Information question (only appears to minors)

  • Added functionality to display Standard Application Terms only in the Term Applying For menu

Optional

CCCApply Noncredit Application (only)

  • Improved layout and format of the Parent/Guardian Information question (only appears to minors)

  • New functionality to display terms Noncredit Application Terms only in the Term Applying For menu

Optional

CCCApply International Application

Added new data field for capturing “Authorized Agent Email” in the International application

Optional

CCCApply Administrator

  • Implemented “Application Type” setting in the Terms module for Standard & Noncredit terms

  • Bug fixes in the CCCApply Administrator

Optional

CCCApply Download Client*

NO NEW data fields have been added to the CCCApply Download Client in this release.*

No

CCCApply Report Center*

  • No data field changes (new, changed, or deprecated fields) have been made in the CCCApply Report Center for the Version 1.0 release.

  • New OpenCCC Account system fields will be available for reporting (ad hoc or templates) in the CCCApply Report Center in the Version 1.0 release.

  • No changes have been made to the CCCApply Full Application (single application) reports in the Version 1.0 release.

No

SuperGlue for Apply

  • New OpenCCC Account system data fields will now be delivered to colleges that have implemented SuperGlue for Apply in Version 1.0.

  • The SuperGlue College Adapter v.4.1 is available to be deployed to SuperGlue for Apply colleges and will begin delivering new Version 1.0 data fields with the SSS V.1.0 release.

Yes (SuperGlue Users)

 

Student Success Suite: User Interface Redesign

In an effort to align with the latest CCCCO systemwide style guide, all Student Success Suite applications and websites have been updated to better support the student onboarding experience with a cohesive look and feel, modern mobile responsive design, and Spanish language translation.

Changes to the OpenCCC Account

The highlight of the Student Success Suite Joint Release Spring 2021 is the launch of the all new OpenCCC - the integrated student account system and federated identity initiative for all CCC systemwide technology applications. More than a mere upgrade, the new OpenCCC Account has been redesigned from top to bottom and integrated across all CCCTC systemwide technology applications. The new streamlined account creation and sign-in flow has fewer questions, more security, smarter account recovery options, and better data validation services than the legacy OpenCCC account system.

See New Features & Benefits to Users for more information.

 

In This Section:

 

New Features & Benefits to Users

The new OpenCCC Account system delivers a faster, more secure and effective centralized student account across all integrated CCCTC products and services.

  • Streamlined User Flow: Redesigned with a modern look & feel, the new “mobile first” UI design allows today’s students to create their accounts faster and easier, anytime, anywhere.

  • Increased Security: New multi-factor authentication keeps personal information and credentials secure.

  • Improved Data Validation: Better accuracy validation, and all new ReCaptcha, validation ensures student email is unique across accounts and street address is recognized as a valid USPS address.

  • Faster Account Recovery: Easy to use account recovery system uses SMS text or email preference. No more security questions!

  • Preferred Language Option: User-friendly English and Spanish translation available.

  • Improved Integration: Across Systemwide Products & Services

 

The CCCID and Single Sign On

The OpenCCC Initiative, launched in 2011 to establish a federated identity initiative (single sign on) based on the implementation of one systemwide ID for every California Community Colleges student (CCCID). The initiative has provided an effective way to tie student data to outcomes and institutional improvement as students swirl among our colleges while taking advantage of a variety of new online services. These goals have not changed. The redesign of the OpenCCC student account system intends to dramatically simplify the user experience during account creation, recovery and sign in - with increased security and improved data validation.

 

New Account Creation & Sign In Process

Consistent with the existing OpenCCC process, multiple paths will lead users to the new account creation process. Regardless of where the user first encounters the account system, the new user interface provides buttons and/or links to begin the account creation process.

 

What You Need to Know:

  • The new modern interface supports a simplified user flow with fewer required questions

  • Students can use a unique email address or a mobile phone number to establish their preferred account sign in credentials.

  • Multi-factor authentication has been incorporated into account creation and recovery using a verification code.

  • A new invisible ReCaptcha tool is built in to account creation for added security and validation

  • New account matching & recovery logic is used to reduce duplicate accounts

  • Existing (legacy) OpenCCC account holders are led through a simple first-time sign-in flow to re-validate their account credentials in the new system

  • The user's language preference (English or Spanish) will persist in account creation and recovery email and text notifications

 

 

Sign In Process

The new Sign In page features a minimalist design and ultra friendly user flow.

 

Secure Sign In The Username field is no longer required at sign in for new account holders and no longer collected during account creation.

Streamlined User Interface

  • The new sleek and modern design features a simplified user flow with minimal onscreen text.

  • Easy access to Account Creation and Account Recovery links.

  • The “mobile first” user interface is designed to support a wider user demographic.


Sign In Preference

  • Updated architecture supports user preference of using either a unique email address or mobile number as their sign in credential.

  • Successful sign in access requires the preferred credential (email or mobile number) to first be verified through the Verification process during account creation or account recovery (multi-factor authentication)


Sign In for Legacy Users

  • Existing OpenCCC account holders will be required to authenticate and validate their account credentials using a one-time, user-friendly sign-in process.

  • Note: There are alternate workflows for legacy students who share the same email or mobile phone number. These alternate workflows will be detailed in a release notes update coming soon.

 

Create & Verify Account Process

Users must have an OpenCCC account to access systemwide technology applications. To create a new account, users should click the “Create an Account” link on the Sign In page to begin.

The first step in the new Account Creation process includes a one-time, two-factor authentication process using a unique email address.

 

Unique Email and Phone Number Required

  • By default, the system will request a unique email address for account creation and verification.

  • Users will have the option to use a unique mobile phone number for account creation and verification.

  • To complete the second part of account creation, both Email Address and Mobile Phone Number are required fields and must be unique.

Preferred Method of Contact

  • The email address or mobile number used for creation and verification becomes the user’s preferred method of contact, by default.

  • NOTE: Users can change their “preferred method of contact” at any time following account creation, but the method must be unique.

 

For security purposes, users will be prompted to use a unique email address for account creation and verification by default.

 

Two-Factor Authentication During Account Creation

Users are prompted to enter a unique email address by default to create and validate their identity (2FA). If for any reason the email address is already in the OpenCCC system and validated by another user, the user can choose to “Use mobile number instead” to complete the verification process.

If needed, the user can request that the verification code be resent, or they can return to the Sign In page, from the Verify Your Account screen.

 

Verification Code (English or Spanish)

The user will receive a security code in English or Spanish immediately after entering their email address on the Create Your Account page. The language preference can be set at any time during the account creation or sign-in process.

  • Maximum of 3 attempts to enter the correct Verification code

  • If user cannot validate their code within the allotted attempts, they will be directed to contact Support.

 

 

 

Create Profile Pages

Following the sign in and verification process, the user is stepped through the required sections of the Account Profile, including Contact Information, Personal Information, and Credentials.

  • Contact Information: The user’s permanent address, with an option to self-identify as homeless.

  • Personal Information: The user’s legal name, preferred name, and birthdate.

  • Credentials: The user’s email, mobile phone number, and their preferred method of contact.

 

Account Data Field Changes

The majority of the existing OpenCCC Account data fields will continue to be collected and passed to the college.

Deprecated Data Fields

  • The Username field is no longer used in the new Account system <username>

  • The PIN Number field is no longer used in the Account System.

  • The legacy Preferred Name data fields (first, middle, last) have been simplified into one field.

  • Security Questions are no longer used in the Account creation or recovery processes.

Data Fields Moved to CCCApply

  • The Previous/Other Name fields have been moved to the new Profile page in CCCApply.

  • The Preferred Name question has been simplified to Middle & Last Name fields have been deprecated

  • The Social Security Number question and related data fields have been moved to the Profile page in CCCApply (Note: Standard Application ONLY).

 

 

Important Note: Existing OpenCCC account holders will be able to easily recover their account credentials and sign in the first time they return to the system. See Legacy Account Process for details.

 

Account Matching & De-Duplication

  • During the account creation or recovery process, or any time a user initiates the verification process, system searches for duplicate values. If a duplicate email address or mobile phone number is found, the “Account Exists” page displays with a “Recover Account” button.

  • If the user is attempting to create or recover an account using an email address or mobile number that is already associated with an existing account, the system will prompt the user to recover their account credentials using the Account Recovery process, or create a new account.

  • The system allows three (3) failed attempts to create or recover a user account.

New Account Recovery Process

The account recovery system has been redesigned to streamline the sign in process for students returning to CCCApply, CCC MyPath, or any of the online technology solutions.

 

What You Need to Know:

  • New simplified user interface offers clear instructions to existing users

  • Streamlined recovery process & password reset

  • No more required security questions

  • More options for self-serve account recovery

Recovery Flow

  • During the sign in process, if the system recognizes the user’s email or mobile phone number, the Account Exists page is displayed and the user is prompted to click the “Recover Account” button.

  • The Recover Account page is then displayed and the user is prompted to enter their Date of Birth and Last Name.

  • Once the user finishes the recovery process, the user should be forced to change their password. Only upon a successful password change will the account be recovered.

  • Once the account is recovered, user should see appropriate messaging, be auto logged in and systematically navigated to the correct place based on the URL/metadata.

 

 

Legacy OpenCCC Account Recovery Process

As of March 20, 2021, over 11 million OpenCCC accounts have been created by California Community Colleges students. With the implementation of the new account creation, matching, and recovery processes, legacy account holders will be prompted to update and verify their accounts by going through the recovery process in order to confirm unique credentials and comply with the new multi-factor authentication process. This one-time process is easy and clear to existing users. See screen shots below.

 

What is a Legacy OpenCCC Account?

A legacy account is a unique OpenCCC account that was created prior to the new system being launched in this release. Legacy accounts were created using a process that no longer exists, including the use of security questions and responses, usernames, and PIN numbers that are no longer used in the creation, matching, and recovery processes.

 

 

Legacy Account Recovery Process

  • On the new Sign In page, the user is prompted to enter their email address or mobile phone number.

  • If the user’s email address or mobile number is recognized by the system, the Account Exists page is displayed, directing the user to proceed through the Recover Account process.

  • During the recovery process, the user will be required to update their password.

  • Upon successful recovery and sign in, the user will be auto-directed and logged in to the application they intended to access.

 

 

 

The Update Password Requirement

  • Once the existing account holder attempts to sign in to the new system for the first time, they will be directed to the Update Password page, which is part of the account recovery process.

Security Note: Increased security measures have been implemented throughout the new Account creation and recovery processes. The Update Password process includes creating a password with more stringent and modern security practices. The required format is clearly specified.

 

24/7 Support for Students - The CCC Helpdesk provides account recovery help for students by phone at (877) 247-4836, or via the CCCHelp.info online support community.

 

New Edit Account Profile Process

Edit Account Profile Service

 

Edit Account System

  • One consolidated service for editing and storing user account information.

  • Users can access the Edit Account service from their CCCApply My Applications page(s) or from the Settings menu in the header of any CCCApply or MyPath application.

  • All Account fields can be edited.

 

Editable Data Fields

  • The following fields are included in the Account system. Required fields are marked with an asterisk.

    • Email Address*

    • Phone Number & Type

    • Preferred Method of Contact*

    • Legal First and Middle Names

    • Legal Last Name*

    • Preferred Name

    • Permanent Address: City, State, and Zip Code*

    • No Permanent Address Homeless*

    • Birthdate*

    • Confirm Birthdate*

 

Watch this space for more information, FAQs, and tutorial materials about the new OpenCCC Account system and what it means for college and students.

 

Account Data Field Changes

See the Changes to Data Fields & Data Delivery section for a complete list of all new and deprecated Account data fields, as well as the data fields that were moved from the OpenCCC Account system to the CCCApply applications. Data dictionaries and user documentation detailing all data field specifications are published and linked in the User Documentation section below.

 

Changes to CCCApply Applications