CCCApply Sub-Committee: New Language & Text Changes for 2020

Revise the Citizenship section label to:  "Citizenship & Immigration"

1. Add "Immigration" to the Citizenship section label to: "Citizenship & Immigration"
2. Add "Immigration" to the Citizenship Status question label, to:  "Citizenship & Immigration Status"

This change was positively received by the CCCApply Steering/Advisory Committee in July 2019, and the sub-committee that attended this meeting on 12/10/19.  

See mock-up below.

Concern : Students are concerned that it is unsafe to state this information and don’t know how it will be shared 

Suggestion :

1. Add this language under the citizenship box: (derived from gender and sexual orientation questions) 

This information will be used for admissions and state reporting purposes. Your responses will be kept private and secure, and will not be used for discriminatory purposes.

There are two options: the same language with, and without, bullets separating each sentence.

Approved for 6.7.0 release

Revise "No Documents" checkbox language & move the checkbox up under Visa Type link

Revise the language and increase the font size for the "No Documents" checkbox question that appears if the user has a Citizenship status other than U.S. Citizen

Also, move the checkbox and new language up on the page, directly under the

Concern : The language and placement of the "No Documents" checkbox question, that appears only if the user has a citizenship status other than US citizen, would be more clear and visible if additional info was added and the placement on the screen was more prominent.    Currently, If the user chooses "Other" for citizenship status, and you don’t see the box, this visa information comes up right away. 

Then you have to scroll ALL the way down this visa list to choose other again. 

Suggestion:

1. Revise the language in the No Documents checkbox question to:  "No documents, including undocumented, DACA, and AB540 / SB68."
2. Increase font size to normal text
3. Move the checkbox question (with new proposed language) up under the Visa Type hyper link, but above the Visa Status menu to be more visible and clear.

Revise "California Residence" label to "California Residence for Tuition Purposes"

Concern: In reading the date below the label, many students assume they will meet the residency if they have been in CA since this date (as if it’s physical presence alone that decides it) 

Suggestions:

1) Revise the question label from California Residence to "California Residence for Tuition Purposes" 

2) Revise the  Help language that appears when user clicks on the Help (question mark) icon: TBD

3) Create a page or pop-up Help that lists the requirements for CA residency for tuition purposes, with info regarding non-resident tuition exemptions (including AB 540/SB 68) and link to this from the onscreen question text or the Help text.

California residency

California residency for admission purposes is different than determining residency for the purposes of tuition and fees. Residency for the purpose of determining the amount of tuition and fees you pay is determined by the college’s Admissions & Records office during the on-boarding process, based on your responses in CCCApply and/or additional documentation requested after admission.

Not approved - scheduling follow-up meeting to discuss what language - if any - should be provided to the students regarding what "California Residency for Tuition Purposes" means and how it differs from national residency.

Dec 17 Meeting F/U Items:

1. Review and get feedback on the changes proposed in the mock-up based on suggestions from Immigrants Rising;
2. Discuss suggestions for Help text (see below) and the Residency document.
   
   NOTE: A  help icon will be added to this question and the language should be defined to support undocumented and other groups. A hyperlink can be implemented within the onscreen text or in the Help language to the Residency Requirements - suggested below.
   
   
   
3. Review suggestion for having CACCRAO either write the "Residency Requirements" document or provide feedback/review a proposed document.

Feedback:
Good to give some information, but not too specific - 

Student may not look at it

Concern : No listing of support for undocumented students

Suggestion :

Add Undocumented Student Support”in programs and services

Revise language in the Parent/Guardian Information section

Concern: Students fear of Disclosing Personal Information in Parent/Guardian Information Section

Students are worried to put in their parents’ information without knowing that it is protected under federal and state law. Information about residency could cause confusion about eligibility for AB540 and SB68

Suggestions:

• After “By CA law...circumstances.” Add “ This information is protected by federal and state laws.”
• Put “The following... residency.” into separate paragraph.
• After “Your response..college”, add “ Non-residents who meet eligibility requirements can apply for AB540/SB68.” 

Our Response: Update the text in the Parent/Guardian Information section (additional information) as suggested to support student identity and reduce ambiguity. 

By California law, determining your residency for tuition purposes is based on the residency of your parent(s) or guardian(s) until you are 19 years of age, except in certain special circumstances. This information is protected by federal and state laws.

The following questions will be used to determine whether or not you need to provide your information or your parent or guardian's information for the purpose of determining residency for tuition purposes. This information is protected by federal and state laws and will not affect your admission to college. 

Nonresidents who meet eligibility requirements may apply for AB540/SB68

Soften language - revise layout with goal on collecting Parent / Guardian information for minors.

No data field changes 

New OpenCCC design wants to remove the language for Birthdate question but the DED requires specific language and approval for changes by CO and the Office of Civil Rights. 

In 2018, the logic to restrict users under age 13 from creating an OpenCCC account was removed; however, the DED was not updated and the hover help was not considered. Also, according to the legal disclaimer in the DED, we were required to get CO approval for any/all changes to the DOB language onscreen in OpenCCC.  

The DOB question is slated to be revised in the OpenCCC 2.0 system.  This issue will need to be discussed with the CO and/or Office of Civil Rights.  What are they required to disclose onscreen or in Help drawer?

What is CCCApply (Edit Account) required to disclose onscreen or in Help drawer?

Change language in the question for mobile and internationalization

Current Language

"This information is used for protection of minors in online transaction environments, as well as to differentiate between persons having the same name. It is also used to comply with state and federal law pertaining to residency, guardianship, and admission of minors to college. This information will not be used in making admission decisions except as permitted by law."

Previous Name(s)

Undocumented Students