CCCApply User Group Meeting Agenda - February 11, 2020

Online Meeting Information

This meeting will be held online via Zoom.

Meeting Information

Date    Tuesday, February 11, 2020

Time   1:00 pm - 3:30 pm

Location  ONLINE

Meeting Chat: Feb2020-steering-meeting_saved_chat.txt

Agenda & Take-Aways

The agenda for our meeting is now being used to identify key action items or take-aways from the meeting.  All other notes are detailed in the sections below.
1:00 pm

Roll Call & Introductions

News & Updates

Upcoming Events

CCCApply Pre-Release Webinar - Wednesday, March 11 - 12:00 Noon - Click here for Zoom information

CCCApply Spam Issue Discussion - March 16, 2020 at 3:00PM - Click here to join the Zoom Meeting on March 16

The CCC Technology Center Webinar Series webinar for February has been cancelled. Next webinar is March 18.

Spam Issue Update

Two white papers were completed and will be distributed to all colleges as an attachment to a Memo from the CO on the ongoing fraud issue. February spam filter discussion cancelled; awaiting distribution of the CO communication. 

CO communication expected to be distributed before the end of February. 

MyPath UpdateSee notes below

CCCApply Roadmap & Development

Goals & MilestonesSee notes below

Spring 2020 (6.7.0) Release Recap

See notes below

Ongoing Development Projects

See notes below

2:00pmSummary of CCCApply Sub-Committee Meetings - December 2019Summaries & Conclusions from December 2019 Meetings

CCCApply Report Center Upgrade
  • Survey colleges for recommendations and feedback on current and future use of the CCCApply Report Center and identifying priority needs wrt report templates, data metrics, dashboard templates, and more.

Language Enhancements - Part 1

Language Enhancements - Part 2 

  •  Fix the Help language for "No documents" before it goes live in the release. - < Done 2.13.20 >
  •  Schedule next sub-committee call to discuss language changes in the Citizenship & Immigration page
  • Whether to gather DACA information

In-Progress Application Data Project
  • Schedule follow-up meeting with colleges. Present proposed implementations.
  • Revise survey and send to listserv.

Dual Enrollment / Adult School Special Admit Changes

Noncredit Application 
  •  Schedule User Group discussion to review new change requests
  •  Create CR for Noncredit change requests from the meeting
  • App-specific Terms (Noncredit needs to be able to have different terms than the Standard App)
  • Different language needs to be used in the Abandoned Application emails (24hr/7d) for the Noncredit Application

Social Security Number Revision
  •  Update language in the "Just Remember..." text box - the first sentence is confusing.  < Done 2.13.20 >
3:10 pm

Change Requests Pending: Need Requirements

Legislative Updates
3:25 pm
  1. Schedule 2020 quarterly online meeting schedule
  2. Schedule Sub-Committee Meetings
  • Schedule follow-up sub-committee meetings

3:30 pm

Close Meeting - Next meeting reminder

Roll Call

 Roll Call








XAli Salinas (IT)Riverside City College - RCCD
Hang LeSanta Ana College (RSCCD)X

Quyen Lu/Wanda Wong

San Francsico CCD
XAnna SalazarLos Angeles CCD - ELACX

Joshua Rosales

El Camino CCD

Richette Bell

Compton CCD

Angela Embry 

El Camino CCD

Karen Sea
Samantha Powell

San Joaquin-Delta CCD

Rozen Bondoc

Chabot-Las Positas


Ben Guzman

South Orange CCD


Leigh Ann Unger

Rio Hondo District

Satish Warrier

Contra Costa CCD

Betty Glyer-Culver

Los Rios CCD

Mark DeAsis

Riverside CCD


Stephanie Murguia

Cerritos CCD

XChris Truong
Kevin Kawa
Rancho Santiago CCD

MaryLou LeybaSan Francisco CCDXStacey FollowillChabot-Las Positas
XChristian AlvaradoSouth Orange CCD -Saddleback
Maury PearlLos Angeles CCD
Tina Mani San Joaquin Delta CCD

Pankaj Mathur

Los Rios CCD

XMichael WardRancho Santiago CCDX

Tuyen Nguyen

Rancho Santiago CCD

Clark Ray

Santa Rosa CCD

Michelle PenaKern CCD

Vince Orton

Cerritos CCD


Craig Hayward

Kern CCDXMitchell LeahySanta Rosa CCDXWill MinnichSan Mateo CCD

Greg Aycock (research)Riverside CCD (Norco)XOlivia Alvarado -IT
Martha Rios (sub)
Los Angeles CCD

Hieu HoangEl Camino CCD
Pam MerySan Francisco CCD

Jasmine Robinson

San Mateo CCD

Janice Love (research)

Rancho Santiago CCD

XPaulette LinoChabot-Las Positas CCD
Gerlie JeltemaSouth Orange CCD
XChandra EdelsteinCity College of SF


Gary Bird



Patty Donohue



Tim Calhoon


XJennifer ColemanCCCTCXJane LinderCCCTC - SuperGlue

Barney GomezCCCCO
John SillsCCCTC - OpenCCCXMike CarusoCCCTC - MyPath
XDeb Barker-GarciaCCCCO
Roberto FuentesCCCTC - Support Svc
Merrie Wales CCCTC - Support Svc

All User Group members above are members of the CCCAPPLYSTEERING listserv.  Email:

News & Updates

Upcoming Events

  • CCCApply Pre-Release Webinar - Wednesday, March 11, 2020 - 12:00pm
  • CCC Technology Center Webinar Series - Wednesday, March 18, 2020 - 12:00pm
  • CISOA Conference - Monday, March 1, 2020 - Monterey 
  • CACCRAO - Holiday Inn - Sacramento, CA

CCCApply Adoption

Time to Completion Data

Submitted Application Stats

  1. Total number of Submitted Applications from 7/1/2019 to 12/31/2019 - 1,833,950
  2. Total number of Submitted International Applications from 7/1/2019 to 12/31/2019 - 1,738
  3. Total number of Submitted College Promise Applications from 7/1/2019 to 12/31/2019 - 29,474
  4. Total number of Submitted Noncredit Applications from 7/1/2019 to 12/31/2019 - 2,496
  5. Total number of logins into MyPath from 7/1/2019 to 12/31/2019 - 346,164

Spam Filter Update

  • Update on Spam Issue 
  • Current Performance
  • Communication coming from CCCTC and Chancellor's Office
    • White Paper & CO Memo
  • Monthly College Spam Filter Discussion
  • Support for Colleges Finding False Negatives 

Current Performance

Despite the recent uptick in fraud, the most recent numbers from the machine learning data science team is that the CCCApply spam filter service is accurately identifying and filtering 96% of all fraud across all colleges.

From colleges that are diligently managing (tagging) the applications suspended by the model, we find the filter is performing at 99% accuracy

Underlying Causes

(Taken from the CCCApply White Paper (see below))

In order to combat fraudulent applications, it is important to understand the motivation of the bad actors who submit them. Investigation has shown that most of these applicants are seeking to obtain an academic email address, otherwise known as a “.edu” email account, which may be used for financial gain or myriad other benefits, including:

  • Sell to other bad actors
  • Obtain free software licenses
  • Get confirmations of residency
  • Use residency to get California IDs
  • Potential for serious security attacks

It is widely discussed on hacking forums that most California community colleges generate a .edu email address for a student minutes to hours within receipt of a completed application. Fraudulent applicants receive a fully functioning .edu email account without ever having to register for classes or even attend orientation.

CCCApply Fraudulent Applications White Paper | January 2020

In an effort to reduce the number of incoming fraudulent applications through CCCApply, the CCC Information Security Center has published a two-part white paper exploring the leading causes behind the ongoing fraud craze, and a step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges.  

  • WHITE PAPER: Reducing Fraudulent CCCApply Applications A Guide for California Community Colleges | January 2020
  • TUTORIAL: Restricting .edu Email Access A Guide for California Community Colleges | January 2020

What's in the White Paper Tutorial?  Accompanying the White Paper is a step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges. To request a copy of the document, please contact Omer Usmani,, at the CCC Information Security Center.

What else are we doing about the spam issue?

  1. Ongoing Development - Enhancements to the machine-learning spam filter model and user interface with regular model updates 
  2. Manual Model Updates (see below) - Supporting colleges by receiving any "false negatives" that the model did not catch but you did. Send them to us and we will update the model with their "fraud status" manually.
  3. Monthly Discussions - Third Monday of each month.  Next meeting = March 16 at 3pm

Support:  Send Us Your False Positives

If your college identifies a quantity (20 or more) of fraud applications that were NOT caught and suspended by the spam filter, please send them to us using the instructions below.

SPAM Drop File Information

Please provide bulk fraudulent applications in the format specified below:

  • File Format = .TXT
  • File Naming Convention = CollegeMISCode_Fraud_mmddyy.txt
  • Confirmation #  (only1 confirmation # per line)

CCC MyPath

Update - Currently 46 colleges are actively implementing MyPath  (Seeing great numbers of students interacting with MyPath after submitting CCCApply application - upwards of 85% are engaged. 

Working on tracking statistics and getting reports to deploy in the Report Center

Distributing usage and access instructions for MyPath users

Working on first version of MyPath SIS integration using SuperGlue.  Highly requested feature enhancement.

Orientation Platform:  MyPath to work directly with your SIS data using rules engine - using what you know about the student and the rules (Mike can fix this)

  • Fixing and updating registration information
  • Focusing on four SIS fields
    • Orientation
    • Ed Plan
    • Admission Status 
    • Enrollment Status
  • Also working on the reverse of this integration with these fields > from your SIS to MyPath 

MyPath CISOA - Tuesday, March 3

Interesting in a demo of MyPath?  Contact Mike Caruso, Product Manager,

Roadmap & Development

Goals & Milestones: Addressing Key Concerns


AB3101: Redesign CCCApply / Shorten & Streamline Standard Application

Streamlining Progress So Far

Styles alignment to new Chancellor's Office website & style guide

  1. Work completed in FY18/19
  2. Work completed in Fall 2019
  3. Summer 2020 - Release 6.8.0

AB3101:  Eliminate Residency Requirement for Noncredit Students Launched new CCCApply Noncredit Application Summer 2019 - Release 6.5.0

Deliver CCCApply on mobile-friendly devices

Implemented mobile-friendly CCCApply Applications

Fall 2019 - Release 6.6.0

Deliver OpenCCC on mobile-friendly devicesStudents can create an account online with easy mobile interfaceSpring 2020 - Release 6.7.0

Support ESL/Spanish-speaking Students Using CCCApply. Promise GrantImplemented Spanish-language translations in all CCCApply ApplicationsSpring 2020 - Release 6.7.0

Support ESL/Spanish-speaking Students Using OpenCCCImplemented Spanish-language translations in all CCCApply ApplicationsSpring 2020 - Release 6.7.0

Deliver CCCApply data to colleges sooner to minimize abandonmentPENDING FINAL REQUIREMENTS

All New OpenCCC Account system

Styles alignment to new Chancellor's Office website & style guide

Summer 2020 - Release 6.8.0

Continuous improvement - more frequent updatesONGOING

Commitment to Student-Centric Design

  1. Implement industry-standard design principles and lessons learned from Student Journey Project, Ideas42 study and collaboration with partners (CCC Foundation, CCGI, Immigrants Rising, etc.)
    1. CCC Design Principles  AND  CCC Diagnosis Deck
      1. Student-centric design decisions
      2. Removing Barriers
      3. Student-User testing & feedback
  2. Implement a process to get in-progress application data to college as early as possible to support college recruitment, student outreach and support during the application process
  3. Compliance with state and federal statutory requirements
  4. Continuous maintenance & support

Release: CCCApply 6.7.0 - Spring 2020

2020 Development Roadmap (Tentative Projects for FY19/20)


  • PILOT Release:  February 28, 2020
  • PRODUCTION Release:  March 27, 2020 - 5:00pm 
  • Pre-Release Webinar - Wednesday, March 11 at 12:00pm 

Release Highlights

Internationalize CCCApply Applications (Spanish)

  • Spanish-language translation throughout Standard & Noncredit Applications
  • Spanish-language translation throughout International Application
  • Spanish-language translation throughout the Promise Grant Application

Enhance OpenCCC System (Legacy)

  • Mobile-friendly User-Interface
  • Spanish-language translation throughout the OpenCCC Account creation & recovery 

Revised the Social Security Number Question - New Language & Layout

  • Shortened and streamlined all onscreen language, including legalese
  • Simplified the layout with unambiguous Yes/No format
  • Removed SSN Type and SSN Exceptions from layout
  • No backend data field changes - No IT hassles for colleges

Changes in the HS Transcript Information Section

  • Implement new question and data field: Highest Grade Completed
  • Remove Completed Eleventh Grade question from UI and deprecate data field
  • Expand display conditions for "all US high school graduates or equivalent" 

CCCApply Redesign Enhancements

  • Removed residency flag for California homeless applicants that don't provide address(es)
  • Language Updates to Support Undocumented Students - Part 1
  • Replaced AB540 Eligibility Affidavit on Special Links Page
  • New California Dream Act Application Link on Special Links Page
  • Bug Fixes

SuperGlue for Apply / MMPS - Find out more here

Ongoing Development Projects

Concurrently to the upcoming CCCApply 6.7.0 release, the development team is working on the following ongoing projects. 

  • UI Styles Alignment with Chancellor's Office Style Guide
  • Language Enhancements - Gathering Requirements
  • In-Progress Applications Data Project - Gathering feedback on development proposals
  • CA Legislative Updates
  • Data Integration Microservices - Gathering requirements/feedback

On Deck:

Preparing for Impacts to CCCApply from OpenCCC 2.0 Launch

CCCApply Report Center Upgrade

Professional Development & Training

FY19/20 Quarterly Release Schedule

QuarterDateVersionScope / Items
Q1 - Release Summary NotesOctober 16, 20196.6.0
  • Mobile Support for CCCApply Standard Application (and Noncredit)
  • Mobile Support for CCCApply International Application
  • Mobile Support for CC Promise Grant Application

Q2 - ReleaseJan 1, 2020CCPG 2020
  • 2020-2021 CC Promise Grant Application Update

Q3 - Release Summary NotesMarch 27, 20206.7.0
  • CCCApply Internationalization (Spanish) 
  • OpenCCC Mobile Support
  • Revised Social Security Number
  • Other Changes (see above)


CO Styles Upgrade - Alignment across all student-facing applications

  • In-Progress App Data Project
  • Language Updates
  • AB540 Eligibility Updates

CCCApply Sub-Committee Meetings - December 2019

During the month of December 2019, a series of topical discussions were held with college using CCCApply.  An open invitation was sent through the CCC-ADMISSIONS and CCCAPPLYSTEERING listservs with dates, times and Zoom links. These hour-long discussions were extremely fruitful and we walked away with a wealth of feedback, action items and next steps.  

Each meeting was recorded and discussion notes were captured for historical reference. The ability to meet with college staff on a variety of issues was so successful that we hope to continue with this format in the upcoming months.

Due to the number of meetings held, I put together a page of summary descriptions and action items (at-a-glance):  Summaries & Conclusions

Priority Topics - Need Follow-Up Meetings

Spring 2020 Topics for Sub-Committee Meetings:

  • International Application User Group
  • CCCApply Report Center 
  • CCCApply Administrator: Enhancements to the Majors Module / Meta Majors

If you are interested in attending any of the follow-up sub-committee meetings, or any future meetings, feel free to reach out to Patty Donohue to be added to sub-committee email lists.

Discussion Notes

SB554 - What needs to be changed in CCCApply to identify Special Adult Admits (dual enrollment)?  

  • Patty will contact Linda Vann, V.C., to setup call to discuss alignment with MIS

Users of the Noncredit Application proposed two change requests to be reviewed by Noncredit App sub-committee:

  • App-specific Terms (Noncredit needs to be able to have different terms than the Standard App)
  • Different language needs to be used in the Abandoned Application emails (24hr/7d) for the Noncredit Application

2020 Steering/User Group Meeting Schedule





February 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - 2020 Q3Online
April 22, 2020TBD - Usually 12:00pmCACCRAO Conference 2020 - Sacramento Hyatt RegencyIn-Person - TBD
CISOA 2020

May 12, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY19/20 - Q4Online
August 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online
November 10, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online