Minutes: CCCApply Steering Meeting April 26, 2017

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Minutes: CCCApply Steering Meeting April 26, 2017

Meeting Details

Date

April 26, 2017

Time

12:00PM - 2:00PM

Location

In Person - CACCRAO Conference


Minutes from Agenda

TIME

DESCRIPTION

SPEAKER

TIME

DESCRIPTION

SPEAKER

12:00PM

  1. Roll Call – See Roster of Attendees below.

  2. Approval of Minutes from March 7, 2017 Meeting
    Robin Armour moved to approve Minutes - Leigh Ann Unger, second the movement.

Murguia / Pena

TBD

Update on Research Projects

  • Abandoned Apps

  • Time to Completion (Applications)

  • Student Satisfaction Survey Comments (Cluster Analysis)

  • SPAM Fraudulent Apps (Machine learning)

  • White Paper  

Patty reviewed the research projects underway (re-capped the slides that were presented during the 2017 CACCRAO General Session Presentation).

Discussion centered on the Noncredit Application issue and the continuing complaints from colleges, faculty, and the CCCCO that the CCCApply application is a barrier for noncredit students. Per Michael Q., we are being asked to look at the application again to see if there is anything we can do to streamline the existing application for this audience.

We also discussed:

  1. Fraudulent Applications Project:

    1. Discussed removing the "free email address providers" list from the OpenCCC Account Welcome page. (Majority of committee members want to keep these in place for now)

    2. Need to collect information and specifics from colleges that have received fraudulent applications since June 2016.

    3. Gathering data for Infiniti Analytics team and development of SPAM filter after move to AWS.

Donohue / Calhoon

TBD

CCCApply News

  • Recap of Conference season - CCCApply Workshop was a huge success. Feedback survey results are in. Need to start thinking about next year.

  • March Release

  • Upcoming Events

  • Miscellaneous Issues

  • Development & Roadmap Review

    • Admin 2.0 Update

    • September Release

    • Gathering requirements for CCCApply 3.0 starting this summer

Donohue

12:45PM

Non-Credit Application & Sub-Committee

 

Quiaoit

1:15PM

New Change Requests

This will take up the majority of our time during the meeting.

Please complete the New Change Requests SURVEY prior to the meeting: http://www.surveygizmo.com/s3/3504634/April-2017-CCCApply-Change-Requests-Need-Review

UPDATE: Steering leadership team met with Patty on 5/3/17 to review the AB 801 issues and talk through proposed changes discussed during Steering meeting. Identified several new issues during the change review process, including

Dealing with Minors and possibly proposing redesigning the placement of Dependency Determination in OpenCCC (or adding validation in Account once the user's birthdate is established. For example, if the user is over 13 but under 19, add validation to display Parent/guardian information at that point, or adding logic to ensure that PG address information is collected during the Account creation process.
If the user is a minor, we must validate that the permanent address collected in OpenCCC Account is their parent or guardian's address.
If the user is a minor, do not allow them to
Any changes made to address (Edit account) should unzip address field sets that get zipped up after checkbox is selected.
Remove residency classification B2 from algorithm but keep the Flag 40.  

Donohue

TBD

Next Meeting Dates

Murgia

2:00PM

Close Meeting

Murgia


Attendees ROSTER: Click Expand to see current roster.

STEERING COMMITTEE MEMBERS Attended Name District Attended Name District Attended Name District Arleen Elseroad South Orange CCD X X  Joyce Semanik (last meeting for Joyce!!!) Christian Alvarado  South Orange CCD X Paulette Lino Chabot-Las Positas CCD X Michael Day Los Rios CCD Karen Sea San Joaquin-Delta X Richette Bell El Camino CCD X Ben Guzman South Orange CCD X Olivia Alvarado Martha Rios  Los Angeles CCD X Robin Armour Contra Costa CCD Betty Glyer-Culver Los Rios CCD X Leigh Ann Unger Rio Hondo CCD Rozen Bondoc Chabot-Las Positas Bill Mulrooney El Camino CCD Mary Lou Leyba San Francisco CCD Satish Warrier Contra Costa CCD Chris Truong Rancho Santiago CCD X Michael Ward Rancho Santiago Stacey Followill Chabot-Las Positas X Clark Ray Santa Rosa CCD X Michelle Pena Kern CCD X Stephanie Murguia Cerritos CCED Craig Hayward Bakersfield College (Kern CCD) X Mitchell Leahy Santa Rosa CCD Tina Mani San Joaquin Delta College David Barnett Kern CCD Mojdeh Mehdizadeh Contra Costa CCD X Tuyen Nguyen Rancho Santiago CCD Garret Wong San Francisco CCD Nate Finney Riverside CCD Vince Orton Cerritos CCD X Henry Villareal (last meeting)  San Mateo CCD Noell Adams Chabot Las Positas William Diehl Riverside CCD X Hieu Hoang El Camino CCD X Pam Mery San Francisco CCD X Angela Embry El Camino College CHANCELLORS OFFICE & CCC TECHNOLOGY CENTER Gary Bird CCCCO X Mike Quiaoit CCCCO X Keith Franco CCCTC X Tim Calhoon CCCTC X Patty Donohue CCCTC X David Shippen CCCTC

7 + districts are present - quorum is met.


Research Projects

 

Abandoned Applications - Show chart from report Submitted Applications - Time to Completion (Show chart) White Paper Update - No work done since last meeting - Release, vacations, workshop, etc. Jump start on summer project. Need volunteers. Student Satisfaction Survey (Machine Learning project) SPAM Fraudulent Applications (Need data and examples from colleges) Google Analytics (Show data - discuss how to share back with colleges) NOTE:  No work has been done on the White Paper since early March due to vacations, the Annual Update Release, CCCApply Workshop, and other high priorities. Need to resume progress. Need volunteers.

CCCApply News

See the new "CCCApply User Stats 2016-2019" page, published on the CCCApply Public Documentation space, which includes monthly statistics of submitted applications, incoming calls to the Help Desk, and charts/graphs showing adoption and implementation.

 

2017 Annual Update - March 31, 2017 - Retrospective Release Notes Posted - See all feature enhancements and data fields. Bug was identified in International App supplemental questions during the 6.0 release - This prevented release of updates to IA only.  Had to roll back IA changes and schedule a "Patch Fix Release" for Friday, April 7.  Release 6.0.1 (patch fix) was successful and "zero downtime" - meaning we didn't have to take the site off-line during the release.  This method of "zero downtime" is what we are striving to achieve moving forward on Amazon Web Services (AWS) - our new, secure infrastructure & hosting service. Bug was identified in the new Homeless Youth checkboxes.  Release notes indicated these were "boolean" fields, but colleges reported these were breaking their downloads.  Development team reviewed and changed format to "string" format.  Updated the data dictionaries with correct data format  ("string" fields) and posted on Support Site. Need Online Tutorials for some of the changes = working on tutorial and documentation for "System-generated Emails." NOTICE! Upcoming Maintenance Windows: OpenCCCApply Infrastructure Migration to Amazon Web Services (AWS) Migration of Development environments (Continuous Integration = CI; Testing = TEST) were moved successfully between April 7 - 14. Migration of Pilot site - rescheduled to April 21 (previously announced for April 14) Production environment migration rescheduled to MAY 5 (previously announced for April 21) requires a 4 Hour Maintenance Window (after 6pm)   RFP for Software Development - Update Working on contract for Project Management and reporting Gathering requirements for CCCApply 3.0, BOG, and International changes Scheduling a User Stories Summit for July 2017 Integration requirements for OpenCCC Account system - first system to be developed CACCRAO Conference April 23-26, 2017 CCCApply Update scheduled as part of the afternoon general session on Tuesday, April 25 Michael Q., Stephanie, Michelle? and Patty to deliver the update - Need final meeting to review presentation slides Suggestions for discussion points?

Marketing Update

2017 Marketing Calendar


Roadmap & Development

(See Other Priority Projects table below) Click on Links below for Roadmaps Jan - March 31, 2017 AWS Move  April - August 2017 September 2017 October 27 Spring 2018 Staff & Resources Needed OpenCCC Account (Legacy) 2017 Annual Update - Release Notes Account UI Upgrade  Yes Development  Tomcat Upgrade Security updates (SSN Validation review) New DOB Confirmation field Release 6.1: September 29 Account Integration w/MyPath  Pushed release back to October 27 (Prod) Pilot release = September 25 NEW DATE: Release 6.1.0 Production = Oct 27  PILOT = September 25 Release: 2018 Annual Update Tomcat 8 Upgrade & uPortal Update MyOpenCCC Planning User Stories: MyPath integration Requirements n/a (RFP) Development Stories for MyPath Integration Release v1: TBD MyPath Integration On Hold through October Release Release v2: TBD CCCApply Applications (Legacy) BOG  IA 2017 Annual Update March 31 - Prod Release March 1 - PILOT Release  Post Release Activities (Tech Debt) Yes Development/Tech Debt Tomcat Upgrade (April) Administrator 2.0 Integration Security Updates (SSN) Change Requests  Release 6.1: September 29 Admin 2.0 Integration with Legacy CCCApply apps' Pushed release back to October 27 (Prod) Pilot release = September 25 NEW DATE: Release 6.1.0 Production = Oct 27  PILOT = September 25 Release: 2018 Annual Update EOL activities *Tomcat Upgrade* uPortal Upgrade Maintenance Mode continues; CCCApply Portlets RFP In-Progress Rewrite includes Apply, BOG, International Forms  n/a NEW Development  Requirements & Development: Universal Form Build Engine Spanish Version WCAG 2.0 AA (Accessibility) Responsive Design (Mobile)  NEW Development  Requirements & Development: Universal Form Build Engine Spanish Version WCAG 2.0 AA (Accessibility) Responsive Design (Mobile)  On Hold until October release is over Release v1 TBD CCCApply Administrator(Legacy) 2017 Annual Update Development/Review March 31 - Prod Release March 1 - PILOT Release  Yes Development:  Migration to Admin 2.0 End of Life planning (End of Life) (End of Life) (End of Life) CCC Administrator 2.0 (New) New Development Documentation Drafts Support & Training Plan Migration Planning  n/a Release V1 to Test for Accessibility Review - July 15, 2017 Release V1 to PILOT for College migration and testing - August 1 (45 days in PILOT)  Prod Launch Sept 29 Migration Support documentation  Support training Pushed release back to October 27 (Prod) Pilot release = September 25 NEW DATE: Release 6.1.0 Production = Oct 27  PILOT = September 25 Release v2 *Need Technical / Marcomm writier (Split resource 50/59 with MyPath)* *Per budget meeting with Lou 2/7/17  CCC Report Center Roadmap 2017 Annual Update New Full Application Reports  Yes End-of-Life (EOL) EOL EOL EOL TIBCO Jasper (AWS) Report Center Research AWS Jaspersoft subscription models; Draft requirements docs YES Migration plan; continuous deployment across Dev-CI, Test, Pilot, Prod Develop/Upgrade User Documentation Launch Jasper Upgrade (Cloud) Support & Training Residency reports (feature enhancement) Launch Jasper Upgrade (Cloud) Support & Training Residency reports (feature enhancement) Support & Training Confirmation on Upgrade; plan EOL for original RC Proxy / SSO Integration 2017 Annual Update CCCID Transfer API College Integrations  Development: UI/UX Enhancements  College Integrations College Integrations College Integrations College Integrations InCommon project mgmt support; Vendor integration Tech Projects - Ongoing Task Spring 2017 April - May 2017 Summer 2017 October 2017 Notes Move Apply & Account to AWS Plan, Test, Move, Test MIGRATED on May 5 Architectural Configurations First release on AWS; deployment planning Confirmed timeline; Migration plan - Infinity DevOps & Sys Admin processes; Tomcat Upgrade / uPortal Upgrade Apply, Account, BOG, IA                HIGH PRIORITY:  Begin March 21 Still in-progress Release 6.1.0 Apply Dev/Ops resource: Josh = 2-3 sprints No concurrent dev work during upgrade Infinity collaboration  Upgrade Jasper Report Center Plan for move to AWS Deployment management Launch new AWS version; Documentation; Support; More projects will be moving into the Report Center. Syed will pick up the additional dev work there. CCCID Transfer Processes (Report Center & API) 2017 Annual Update API data exchange  Implement script to get CCCIDs into AD  Requirements for Project Glue data exchange process Need project management support - Apply Dev Team Xap Import/ Migration Project NEED NEED Need contract resource to finish Xap import for BOG and IA Need internal or contract resource for this project Accessibility Priorities ADMINISTRATOR 2.0 Per Sean, Internal Review Implement Spam Filters Development Release: October 2017 Apply Dev Team Implement Additional Administrator 2.0 Features Focused on CCCApply features Release CCCApply features,  Begin integration of other projects  Possibly before fall - Wes will have bandwidth to start incorporating Glue/Assess/CE into 2.0 2/7/17 - Per budget meeting with Lou: MDM will be next project integrated into Admin 2.0. Work with Jane on roadmap. 

 


Non-Credit Application Issues

Discussed getting the Noncredit Sub-Committee convened to revisit the Standard Application.

  • Look at the new application for a better way to support noncredit students.

  • What do we need to put right up front in the application to college?

  • What do colleges want for noncredit students?

Name
Address
Phone
Email
That's it! 

  • What does the CCCCO require from noncredit students?

SCE's non-credit app:

https://www.sac.edu/rsccdasp/sce/SCE-ApplicationForm.htm
https://www.sac.edu/ContinuingEducation/Pages/Apply.aspx

UPDATE 5.03.17:

Steering leadership met on 5/3/17 to discuss noncredit issue.

  • Patty sent Noncredit workgroup names to Stephanie on 4/27/17.

  • Team agreed that we need to revisit the application from the perspective "what can we do, if anything, to minimize the questions and length of the application from a legal requirements perspective?"

  • We may come up with the same conclusion, but we need to revisit and ensure CCCCO knows we have heard their continued concern and are doing everything possible to respond.

  • Leadership looked at the Noncredit Report of June 2016 and determined that we need our own survey to gather feedback and requirements, needs from colleges for noncredit students.

  • Steering Committee needs to gather "application-specific"  questions for the survey now.

  • Team is condensing the work Patty did to outline all data fields/questions and corresponding legal requirements into an easy-to-read table (versus the large spreadsheet version we have now).

  • Team proposes we review the data analysis for Abandoned Applications and add summary of findings to the white paper.

  • Team is looking at the remaining work on the white paper and divvying up the work across Leadership, Mike Q., Patty, and any volunteers (volunteers?).

  • Propose drafting recommendations after another review of the questions/legal requirements for CCCCO.

  • Show / demonstrate that any new findings would take time to implement in CCCApply 3.0.  


New Change Requests

New Change Requests 

All rows highlighted in yellow are NEW changes. Some of these are on the change request survey (please review prior to meeting) and some will be discussed at the meeting.

Changes in Progress

  • The mention of the "paper application" has been removed from the new System-Generated Email Reminders (24h and 7d) that was recently implemented. I had already removed the link to the paper application, but due to public outcry at the workshop, I have also added a ticket to remove all mention of the paper application from the emails.

  • We will discuss feedback and capture change requests for the "Homeless Youth" implementations during the meeting on April 26. There are several change requests already - so we will discuss these individually at the meeting.

  • A ticket has been created to add a "Confirm your Date of Birth" data field in the OpenCCC Account to help further minimize duplicate CCCID accounts. We will discuss this at the meeting.

  • A ticket has been created to review and update the SSN validation in the OpenCCC Account.  The federal government requirements have been enhanced so we are looking carefully at our validation to ensure it is up-to-date.


Future Meeting Schedule

 

Project Site updated with revised Meeting Information Steering has been notified by email(s) announcing schedule Date & Time Description Location Notes & Action Items July 19, 2017 10:00AM - 3:30PM Regular Meeting - In-Person Where? Need Location Talk to Stephanie about organizing the July meeting. @Patricia Donohue Survey the steering committee for attendee head count. Is July a good time for a meeting? Maybe not. Get ahead of this and figure it out. Fall 2017 Need to plan next six months Where? Add to March 7 Agenda  

Steering District Roster: Approval Poll Table

 

District Vote El Camino CCD Bill is retiring Richette Bell! replacing everyone who is retiring from this committee! haha Hieu IT Angela   X Chabot-Las Positas District Cerritos CCD Stephanie Vince Orton (IT)  X Contra Costa CCD Mojdeh is stepping down from Steering too. Robin Armour   X Kern CCD X Los Rios CCD Rancho Santiago CCD Rio Hondo CCD Riverside CCD San Francisco CCD San Joaquin-Delta CCD San Mateo CCD Santa Rosa CCD South Orange CCD CCCCO CCCTC

 

General Notes & Feedback (Change these to Action Items)

  • Ensure that all future Agendas, ZOOM meeting URLs, and previous meeting minutes are sent out to Steering one week prior to next meeting

  • Link to minutes from previous meeting - one week prior to next meeting - giving committee members time to preview prior to meetings. 

  • Remind committee members to submit agenda items to the Chair to be added to the meeting agenda.  How do we do this in an efficient way?  Post a process doc and send with Minutes from previous meeting. Give members two weeks to submit an agenda item, so that the agenda (final) can be sent out to committee one week earler (as suggested above).

  • Find out from Zoom if there is an 800 (Toll Free) number for Zoom (Patty knows there is, but find out which one it is and Highlight that on next meeting email.)

  • Move all the CCCApply stats and adoption info to a page that can be referenced by all colleges and steering members and just keep on the Agenda / Minutes template - so this doesn't ahve to be a recurring agenda item, but anyone can visit those stats whenever they want.  

  • Look for other ways to streamline the meeting moving forward.  

Also, committee should set some policies regarding members who miss more than 4 consecutive meetings in a row. There are several members that should be removed from the Committee if they miss one more meeting. Some kind of warning should be given or they will lose their seat.  

  • *Michelle Pena asked if Craig Hayward - current/previous Steering member from Irvine Valley, retired from IVC and is now with Kern County (Bakersfield?). She wants to have his seat moved to that college so he can continue to sit on committee.