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Online Meeting Information

This meeting will be held online via Zoom.

Zoom Information

Join from PC, Mac, Linux, iOS or Android: https://cccconfer.zoom.us/j/6770513851
MEETING ID: 677-051-3851
Use VoiP or Call TOLL Telephone:  Dial: +1 408 638 0968 (US Toll) or +1 646 876 9923 (US Toll)

NOTE:  Please note that the numbers above are not toll-free. If possible, please try to call in using your computer speakers and microphone (VoiP).

This meeting requires online and/or telephone access for up to 2 hours. Please navigate to the Zoom URL link above and use your computer speakers and microphone for a toll-free meeting session.

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titleMeeting Information

Date    Tuesday, February 11, 2020

Time   1:00 pm - 3:30 pm

Location  ONLINE

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Agenda

TIMEAGENDA ITEM

Meeting Chat: 

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Agenda

See release summary below:  CCCApply Spring 2020 Release (6.7.0)Link all change requests and meeting notes to Summaries & Conclusions page
TIMEAGENDA ITEMNEXT ACTION / TAKE-AWAY
1:00 pm

Roll Call & Introductions



News & Updates


General UpdateWelcome! 


Upcoming Events

CCCApply Pre-Release Webinar - Wednesday, March 11 - 12:00 Noon - Click here for Zoom information

CCCApply Spam Filter Service Issue Discussion - March 16, 2020 at 3:00PM - Click here to join the Zoom Meeting on March 16

The CCC Technology Center Webinar Series webinar for February has been cancelled. Next webinar is March 18.



Spam Issue UpdateWhite papers Papers are approved to be shared .  For more information, please contact Patty directly- but we are waiting on the Memo to be released from the CO.  Stay tuned.


MyPath UpdateMike Caruso shared updates about CCC MyPath

CCCApply Roadmap & Development


Goals & MilestonesSee update below: Goals & Milestones


Spring 2020 (6.7.0) Release Recap




In-Progress Development Projects
  •  Survey colleges the colleges to identify Must have needs and use cases - "how do they use prospect info now?, what do they want in-progress data for,? How do they want it?
2:00pmSummary of CCCApply Sub-Committee Meetings - December 2019


Language Enhancements - Part 1

Language Enhancements - Part 2 

  •   Fix the Help language for "No documents" before it goes live in the release. - < Done 2.13.20 >
  •   Schedule next sub-committee call to discuss language changes in the Citizenship & Immigration Section language changesSectio


In-Progress Application Data Project
  •   Survey the colleges to identify Must have needs and use casesSchedule follow-up sub-committee meeting. Have survey results ready. Present proposed implementations.


Dual Enrollment / Adult School Special Admit Changes


Noncredit Application 
  •   Schedule User Group discussion to review change requests suggested during this meeting:new change requests
  •   Create CR for Noncredit change requests from the meeting
  • App-specific Terms (Noncredit needs to be able to have different terms than the Standard App)
  • Different language needs to be used in the Abandoned Application emails (24hr/7d) for the Noncredit Application


Social Security Number Revision
  •   Update language in the "Just Remember..." text box - the first sentence is confusing.  < Done 2.13.20 >


3:10 pm

Change Requests Pending: Need Requirements




2019 Legislative Update
3:25 pm
  1. Schedule 2020 quarterly online meeting schedule
  2. Schedule Sub-Committee Meetings
  •  Schedule follow-up sub-committee meetings

3:30 pm


Close Meeting - Next meeting reminder




Roll Call

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2020
CCCApply USER GROUP MEMBERS


Name

District


Name

District


Name

District


Ali Salinas (IT)Riverside City College - RCCD
Hang LeSanta Ana College (RSCCD)

Quyen Lu/Wanda Wong

San Francsico CCD

Anna SalazarLos Angeles CCD - ELAC

Joshua Rosales

El Camino CCD


Richette Bell

Compton CCD


Angela Embry 

El Camino CCD


Karen Sea
Samantha Powell

San Joaquin-Delta CCD


Rozen Bondoc

Chabot-Las Positas


Ben Guzman

South Orange CCD


Leigh Ann Unger

Rio Hondo District


Satish Warrier

Contra Costa CCD

Betty Glyer-Culver

Los Rios CCD


Mark DeAsis

Riverside CCD


Stephanie Murguia

Cerritos CCD


Chris Truong
Kevin Kawa
Rancho Santiago CCD
SAC

MaryLou LeybaSan Francisco CCD
Stacey FollowillChabot-Las Positas

Christian AlvaradoSouth Orange CCD -Saddleback
Maury PearlLos Angeles CCD
Tina Mani San Joaquin Delta CCD


Los Rios CCD


Michael WardRancho Santiago CCD

Tuyen Nguyen

Rancho Santiago CCD


Clark Ray

Santa Rosa CCD


Michelle PenaKern CCD

Vince Orton

Cerritos CCD


Craig Hayward

Kern CCD
Mitchell LeahySanta Rosa CCD
Will MinnichSan Mateo CCD

Greg Aycock (research)Riverside CCD (Norco)
Olivia Alvarado -IT
Martha Rios (sub)
Los Angeles CCD
Catherine FrostContra Costa CCD

Hieu HoangEl Camino CCD
Pam MerySan Francisco CCD

Jasmine Robinson

San Mateo CCD

Janice Love (research)

Rancho Santiago CCD


Paulette LinoChabot-Las Positas CCD
Gerlie JeltemaSouth Orange CCD








CHANCELLORS OFFICE & CCC TECHNOLOGY CENTER

Gary Bird

CCCCO


Patty Donohue

CCCTC - CCCApply





Tim Calhoon

CCCTC


Jennifer ColemanCCCTC
Jane LinderCCCTC - SuperGlue

Barney GomezCCCCO
John SillsCCCTC - OpenCCC
Mike CarusoCCCTC - MyPath




Roberto FuentesCCCTC - Support Svc
Merrie Wales CCCTC - Support Svc


Info

All User Group members above are members of the CCCAPPLYSTEERING listserv.  Email:  cccapplysteering@listserv.cccnext.net




News & Updates


Upcoming Events

  • CCCApply Pre-Release Webinar - Wednesday, March 11, 2020 - 12:00pm
  • CCC Technology Center Webinar Series - Wednesday, March 18, 2020 - 12:00pm
  • CISOA Conference - Monday, March 1, 2020 - Monterey 
  • CACCRAO - Holiday Inn - Sacramento, CA



CCCApply Adoption



Time to Completion Data


Submitted Application Stats

  1. Total number of Submitted Applications from 7/1/2019 to 12/31/2019 - 1,833,950
  2. Total number of Submitted International Applications from 7/1/2019 to 12/31/2019 - 1,738
  3. Total number of Submitted College Promise Applications from 7/1/2019 to 12/31/2019 - 29,474
  4. Total number of Submitted Noncredit Applications from 7/1/2019 to 12/31/2019 - 2,496
  5. Total number of logins into MyPath from 7/1/2019 to 12/31/2019 - 346,164




Spam Filter Update

  • Update on Spam Issue 
  • Current Performance
  • Communication coming from CCCTC and Chancellor's Office
    • White Paper & CO Memo
  • Monthly College Spam Filter Discussion
  • Support for Colleges Finding False Negatives 

Current Performance

Despite the recent uptick in fraud, the most recent numbers from the machine learning data science team is that the CCCApply spam filter service is accurately identifying and filtering 96% of all fraud across all colleges.

From colleges that are diligently managing (tagging) the applications suspended by the model, we find the filter is performing at 99% accuracy



Underlying Causes

(Taken from the CCCApply White Paper (see below))

In order to combat fraudulent applications, it is important to understand the motivation of the bad actors who submit them. Investigation has shown that most of these applicants are seeking to obtain an academic email address, otherwise known as a “.edu” email account, which may be used for financial gain or myriad other benefits, including:

  • Sell to other bad actors
  • Obtain free software licenses
  • Get confirmations of residency
  • Use residency to get California IDs
  • Potential for serious security attacks

It is widely discussed on hacking forums that most California community colleges generate a .edu email address for a student minutes to hours within receipt of a completed application. Fraudulent applicants receive a fully functioning .edu email account without ever having to register for classes or even attend orientation.

CCCApply Fraudulent Applications White Paper | January 2020

In an effort to reduce the number of incoming fraudulent applications through CCCApply, the CCC Information Security Center has published a two-part white paper exploring the leading causes behind the ongoing fraud craze, and a step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges.  


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Doc IconDescriptionDocument Link

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WHITE PAPER: Reducing Fraudulent CCCApply Applications A Guide for California Community Colleges | January 2020TBD
View file
cccapply-whitepaper-tutorials-02042020.pdf
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TUTORIAL: Restricting .edu Email Access A Guide for California Community Colleges | January 2020

A step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges. To request a copy of the document, please contact Omer Usmani, ousmani@ccctechcenter.org, at the CCC Information Security Center.

TBD


What else are we doing?

Monthly Discussions - Third Monday of each month.  Next meeting = March 16 at 3pm

Support:  Send Us Your False Positives

If your college identifies a quantity (20 or more) of fraud applications that were NOT caught and suspended by the spam filter, please send them to us using the instructions below.

Info

SPAM Drop File Information

Please provide bulk fraudulent applications in the format specified below:

  • File Format = .TXT
  • File Naming Convention = CollegeMISCode_Fraud_mmddyy.txt
  • Confirmation #  (only1 confirmation # per line)


Info

CCCApply College Spam Survey

CCCApply Spam Survey - Please complete the Spam Survey



CCC MyPath

Update - Currently 46 colleges are actively implementing MyPath  (Seeing great numbers of students interacting with MyPath after submitting CCCApply application - upwards of 85% are engaged. 

Working on tracking statistics and getting reports to deploy in the Report Center

Distributing usage and access instructions for MyPath users

Working on first version of MyPath SIS integration using SuperGlue.  Highly requested feature enhancement.

Orientation Platform:  MyPath to work directly with your SIS data using rules engine - using what you know about the student and the rules (Mike can fix this)

  • Fixing and updating registration information
  • Focusing on four SIS fields
    • Orientation
    • Ed Plan
    • Admission Status 
    • Enrollment Status
  • Also working on the reverse of this integration with these fields > from your SIS to MyPath 

MyPath CISOA - Tuesday, March 3

Interesting in a demo of MyPath?  Contact Mike Caruso, Product Manager, mcaruso@ccctechcenter.org



Roadmap & Development


Goals & Milestones: Addressing Key Concerns


GOALMILESTONE & OUTCOMETIMELINE

AB3101: Redesign CCCApply / Shorten & Streamline Standard Application

Streamlining Progress So Far

Styles alignment to new Chancellor's Office website & style guide

  1. Work completed in FY18/19
  2. Work completed in Fall 2019
  3. Summer 2020 - Release 6.8.0

AB3101:  Eliminate Residency Requirement for Noncredit Students Launched new CCCApply Noncredit Application Summer 2019 - Release 6.5.0

Deliver CCCApply on mobile-friendly devices

Implemented mobile-friendly CCCApply Applications

Fall 2019 - Release 6.6.0

Support ESL/Spanish-speaking Students Using CCCApply. Promise GrantImplemented Spanish-language translations in all CCCApply ApplicationsSpring 2020 - Release 6.7.0

Deliver CCCApply data to colleges sooner to minimize abandonmentPENDING FINAL REQUIREMENTS

Improve OpenCCC Account system (remove barriers)

Implemented mobile-friendly OpenCCC Account & Recovery

Implemented Spanish-language translation across Account & Recovery

Redesigned Social Security Number layout and language

Styles alignment to new Chancellor's Office website & style guide

Spring 2020 - Release 6.7.0

Spring 2020 - Release 6.7.0

Spring 2020 - Release 6.7.0

Summer 2020 - Release 6.8.0


Continuous improvement - more frequent updatesONGOING


Info

Commitment to Student-Centric Design

  1. Implement industry-standard design principles and lessons learned from Student Journey Project, Ideas42 study and collaboration with partners (CCC Foundation, CCGI, Immigrants Rising, etc.)
    1. CCC Design Principles  AND  CCC Diagnosis Deck
      1. Student-centric design decisions
      2. Removing Barriers
      3. Student-User testing & feedback
  2. Implement a process to get in-progress application data to college as early as possible to support college recruitment, student outreach and support during the application process
  3. Compliance with state and federal statutory requirements
  4. Continuous maintenance & support

Release: CCCApply 6.7.0 - Spring 2020

2020 Development Roadmap (Tentative Projects for FY19/20)

Schedule

  • PILOT Release:  February 28, 2020
  • PRODUCTION Release:  March 27, 2020 - 5:00pm 
  • Pre-Release Webinar - Wednesday, March 11 at 12:00pm 

Release Highlights


Internationalize CCCApply Applications (Spanish)

  • Spanish-language translation throughout Standard & Noncredit Applications
  • Spanish-language translation throughout International Application
  • Spanish-language translation throughout the Promise Grant Application

Enhance OpenCCC System (Legacy

1.0

)

  • Mobile-friendly User-Interface
  • Spanish-language translation throughout the OpenCCC Account creation & recovery 

Revised the Social Security Number Question - New Language & Layout

  • Shortened and streamlined all onscreen language, including legalese
  • Simplified the layout with unambiguous Yes/No format
  • Removed SSN Type and SSN Exceptions from layout
  • No backend data field changes - No IT hassles for colleges

Changes in the HS Transcript Information Section

  • Implement new question and data field: Highest Grade Completed
  • Remove Completed Eleventh Grade question from UI and deprecate data field
  • Expand display conditions for "all US high school graduates or equivalent" 

CCCApply Redesign Enhancements

  • Removed residency flag for California homeless applicants that don't provide address(es)
  • Language Updates to Support Undocumented Students - Part 1
  • Replaced AB540 Eligibility Affidavit on Special Links Page
  • New California Dream Act Application Link on Special Links Page
  • Bug Fixes


Info
SuperGlue for Apply / MMPS - Find out more here



FY19/20 Quarterly Release Schedule

QuarterDateVersionScope / Items
Q1 - Release Summary NotesOctober 16, 20196.6.0
  • Mobile Support for CCCApply Standard Application (and Noncredit)
  • Mobile Support for CCCApply International Application
  • Mobile Support for CC Promise Grant Application

Q2 - ReleaseJan 1, 2020CCPG 2020
  • 2020-2021 CC Promise Grant Application Update

Q3 - Release Summary NotesMarch 27, 20206.7.0
  • CCCApply Internationalization (Spanish) 
  • OpenCCC Mobile Support
  • Revised Social Security Number
  • Other Changes (see above)

Q4 TBDTBD

CO Styles Upgrade - Alignment across all student-facing applications

  • In-Progress App Data Project
  • Language Updates
  • AB540 Eligibility Updates



CCCApply Sub-Committee Meetings - December 2019


Summaries & Conclusions

Topics:

Suggested Language Changes to Support Undocumented Students

Social Security Number Question Revision

Spam Filter Discussion (recurring)

In-Progress Application Data Sharing Project

Update Requirements for AB540 Logic in CCCApply

Noncredit Application User Group (Monthly)

CCCApply Administrator Bugs & Enhancements


Spring 2020 Topics:

  • International Application User Group
  • CCCApply Report Center 
  • CCCApply Majors / Meta Majors



REVIEW TODAY

Language Changes 

Parent/Guardian Information Question Changes

Citizenship & Immigration Section Changes

Access to In-Progress Application Data

AB540 Eligibility

Discussion Notes:



Deferred/Pending Change Requests



2020 Steering/User Group Meeting Schedule

Date

Time

Description

Location

February 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - 2020 Q3Online
April 22, 2020TBD - Usually 12:00pmCACCRAO Conference 2020 - Sacramento Hyatt RegencyIn-Person - TBD
CISOA 2020


May 12, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY19/20 - Q4Online
August 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online
November 10, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online