Colleges should be aware of the following technical changes and potential impacts to one or more CCCApply applications implementations in the Version 6.7.0 release.
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Summary of Change Impacts &
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Technical Tasks
Each item in the table below describes an impact or a change to OpenCCC or CCCApply that may require colleges to make a technical update. Technical tasks or action items are detailed below.
Application Impacted | Impact or Change | Technical Tasks | Required or Optional |
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CCCApply Standard Application | Residency change for California homeless California homeless applicants will not be flagged with a residency status of “2 = possible resident” or “3 = non-resident” based on address alone. Address will only be used to determine residency for tuition purposes in combination with other residency flags if the “no permanent address homeless” or “no mailing address homeless” checkboxes are EMPTY. | There is no task required that corresponds to this change. Colleges should just be aware that the Area B residency logic was revised slightly to ensure homeless applicants that are otherwise California residents will no longer be flagged. | N/A |
CCCApply Standard Application | Optional internationalization i18n (Spanish Translation) for CCCApply Supplemental Questions | Colleges that have implemented optional Supplemental Questions should be aware that they will be required to manage the translation of their custom text and add it to their Supplemental Questions XML file. | Optional |
CCCApply Standard Application | New Highest Grade Completed question & data field has been added to the HS Transcript Information section in CCCApply Standard App only. | Colleges using the CCCApply Download Client for data delivery will need to add the new data field to their Standard Application Format Definition XML file and run the Download Client Jar v.6.7.0 Colleges using Glue for CCCApply for data delivery will need to follow the implementation tasks outlined by the SuperGlue team in Glue for Apply 6.7.0. | Optional (Download Client is backwards compatible) REQUIRED for Glue for Apply users |
CCCApply Standard Application | Deprecated question & data field: The new “Highest Grade Completed” is REPLACING the existing “Completed Eleventh Grade” question and data field: <completed_eleventh_grade> | Colleges using the CCCApply Download Client for data delivery should be aware that the <completed_eleventh_grade> field and question will no longer be downloading data through the Download Client. SuperGlue for Apply 3.7.0 - should note short term implementation. | Optional (Download Client is backwards compatible) |
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Product Documentation & Links
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Deprecated: completed_eleventh_grade
CCCApply Data Delivery Methods
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Replace your existing transfer-client.jar (V.X.X.0) with: < PLACE LATEST DLC FILE HERE >
Follow the instructions in the Pilot CCCApply Download Client User Guide.
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Replace your existing transfer-client.jar (V.X.X.0) with: < PLACE LATEST DLC FILE HERE >
Follow the instructions in the CCCApply Download Client User Guide.
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For step by step implementation instructions, please see the Glue for CCCApply 6.7.0 page.
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CCCApply Pilot Environment Release
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CCCApply maintains a separate Pilot environment for the CCCApply applications, admin configuration, reporting tools, and data delivery (including the CCCApply Download Client and the SuperGlue for Apply process)- for college implementation, testing, and previewing pre-production release changes for each of the following applications:
CCCApply Standard and Noncredit Application
OpenCCC Student Account System
CC Promise Grant Application
CCCApply International Application
CCCApply Administrator 2.0 (including the System Administrator > User Manager)
CCCApply Report Center
Download Servers (Download Client and Glue for Apply)
Pilot Application URLs
Find your end-to-end test environment for your college's CCCApply implementation.
Getting to the Pilot Environment
Colleges can begin previewing and testing the CCCApply 6.7.0 changes in the Pilot environment on March 4, 2020.
Reporting Issues & Feedback
Colleges are encouraged to follow the response processes below to report system issues and bugs (S1 and S2) as well as non-critical bugs, change requests, and other general feedback (S3, S4) using the processes below.
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College Support Services via the Staff Support email: staffsupportccctc@openccc.zendesk.com |
Bugs & Issue Resolution During Pilot Preview
Incidents encountered during Pilot Project testing in the Pilot environment - especially during a pre-production release period - should be reported immediately to the College Support Services team - to be resolved as quickly as possible.
Severity Levels
S1 - Application / service is unavailable.
S2 - Required business process is prevented from being used. No workaround is available
S3 - Less important business process is impacted and/or workaround is available.
S4 - Low impact or cosmetic issue
Level | Issue Type | Description | Operations Priority | Feedback Process |
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S1 | Application / service is unavailable. | Pilot college cannot access the Noncredit application in the Pilot environment using their custom URL | 24-48 hr response | Email details to College Support Services: staffsupportccctc@openccc.zendesk.com |
S1 | Application / service is unavailable. | Pilot college cannot access the Noncredit application due to error message | 24-48 hr response | Email details to College Support Services: staffsupportccctc@openccc.zendesk.com |
S2 | Required business process is prevented from being used. No workaround is available | Pilot college identifies a critical bug in the Noncredit app user interface or backend systems that prevents implementation or testing | 24 - 72 hr response | Email bug information to College Support Services: staffsupportccctc@openccc.zendesk.com |
S3 | Less important business process is impacted and/or workaround is available. | Pilot college identifies a non-critical bug in the Noncredit app user interface or backend that does not prevent implementation or testing | 1 week response | Email bug information to College Support Services: staffsupportccctc@openccc.zendesk.com |
S2 | Must Have Requirement Required business process is prevented from being used. No workaround is available | Pilot college identifies a missing IT or business requirement per state, federal or local mandate (example: AB 3101) | 1 week response | Use Change Requirement template Pilot college documents requirement(s) via Change Requirement form template; sends as link or attachment to Pilot Project Manager to be prioritized for bi-weekly meeting agenda. |
S4 | Nice to Have Request Low impact or cosmetic issue | Pilot college identifies a med/high-priority change enhancement to the MVP application | 2 week response | Pilot college submits change requirement(s) using Change Request form template; send as link or attachment to Pilot Project Manager to be prioritized for bi-weekly meeting agenda. |
S4 | Delighter Enhancement Low impact or cosmetic issue | Pilot college identifies an enhancement to the user interface or backend service(s) that includes unauthorized feature development (Out of FY scope) | 2 - 4 week response | Pilot college submits change request(s) using Change Req form template; send as link or attachment to Pilot Project Manager to be prioritized for committee review. |
S5 | Request for Implementation Support | Pilot college requests advice and/or general support for IT implementation, operations, best practices, and/or additional help from Product management, support services, other college pilots, or general colleges - in support of the new project. | 24 - 48 hr response Depending on item; TBD | POST FEEDBACK or QUESTIONS on the CCC Support Site Pilot colleges should review all CCCApply community board discussions before posting a new support request or question on the College Support Site: CCCTechnology.info |
Issue Resolution During Pilot
Incidents encountered during Pilot Project testing in the Pilot environment - especially during a pre-production release period - should be reported immediately to the College Support Services team - to be resolved as quickly as possible.
College Support Services via the Staff Support email: staffsupportccctc@openccc.zendesk.com
NOTE: If you report an issue to the Support team by email, please cc: Patty Donohue, CCCApply Product Manager, pdonohue@ccctechcenter.org to keep the product team aware of incidents and bugs. |