Known Issues: SSS Release v1.0

Following are the known issues identified prior to the Student Success Suite v.1.0 (SSS v.1.0) production release scheduled for January 28, 2022. The Student Success Suite development team will be making regular updates to the SSS 1.0 release to resolve these issues.

Temporary Issues with Data Delivery & Reporting

Application(s) Impacted	Issue Description	Impact to Users	Work-around Available?	Priority for F/U Release?
OpenCCC Account CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Full Application Report Template Lacks New SSS 1.0 Fields New SSS 1.0 data fields have not been added to the “Full Application” report templates in the CCCApply Report Center for the production release (01/28/22).	Newly introduced fields will not be available on the Submitted Applications Report	None	Yes
OpenCCC Account CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Report Center Database Lacks New SSS 1.0 Fields New SSS 1.0 data fields have not be added to the CCCApply Report Center database for the production release (01/28/22).	Newly introduced fields will not be available on in the CCCApply Report Center	None	Yes
CCCApply International	New “Authorized Agent Email” Field Not Added to Report Center The new “agent_email” field added to the CCCApply International application will not be available in the CCCApply Report Center at the time of the production release (01/28/22).	New “agent_email” field included with the International application on in the CCCApply Report Center	None	Yes

Temporary Issues with User Interface / User Flow

Application(s) Impacted	Issue Description	Impact to Users	Work-around Available?	Priority for F/U Release?
OpenCCC Account CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Spanish Translation Translation for new text is incomplete.	Possible increase in support calls. Spanish-speaking students may require assistance with text, instruction, and error messages that display only in English.	None	Yes
CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Session Time-Out Error Message: Error displayed when CCCApply times out: if a student pauses during application and then returns, they will see an error message (that will not indicate that it is a timeout) and then will need to login and continue.	Possible increase in support calls. Students may get confused by error language and assume the application is down.	Login to continue	Yes
CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Submitted Application Timestamp Error Submitted applications screen: application submitted time is incorrect due to wrong timezone	Incorrect time is captured; possible increase in support calls and potential issue with reporting accuracy.	None	Yes
CCCApply Standard CCCApply Noncredit CCCApply International	Text Error on Special Links & Opportunities Page Special Links & Opportunities screen displays “Prepare for Transfer” and “Additional Links” twice	Possible increase in support calls.	None	Yes
CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Error Displayed for Viewing A Submitted Application Screen Error displayed when student clicks eye icon to view a submitted application on the “My Applications” screen	Possible increase in support calls	?	Yes
CCC MyPath	MyPath Advisor Cards Configuration MyPath Admin, where colleges manage advisor cards for students, will continue to have several usability issues	Customer satisfaction issues; possible increase in support calls.	?	Yes
CCC MyPath	MyPath Advisor Card Display Intermittent display issue with some CCCMyPath Advisor cards for some colleges.	This issue is blocking one college from adopting MyPath.	None	Yes
OpenCCC Account CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Random Errors Displayed From IDP Issues Intermittent IDP errors display during application workflow process.	Customer satisfaction issues; possible increase in support calls.	None	Yes
CCC MyPath	MyPath Document Gathering Service Functionality issues with the MyPath Document Gathering service remains outstanding.	Impacts to college satisfaction.	None	Yes
OpenCCC Account	Error Displayed When User Enters Parentheses With Phone Number Students creating a new account who enter their phone number using parentheses will be blocked from creating an account and given an error message.	Customer satisfaction issues; possible increase in support calls.	Re-enter phone number without parentheses and the account can be created	Yes
OpenCCC Account CCCApply Standard CCCApply Noncredit CCCApply International CC Promise Grant	Intermittent Issues with Some Browsers Some drop-down list arrows in CCCApply are not working in some browsers.	Customer satisfaction issues; possible increase in support calls.	Clicking directly on the drop down box (not on the arrow) will open the drop-down list	Yes