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Impersonate a User

Impersonate a User

Because COCI uses complex validation rules, and, in some cases, user errors occur, users may contact the Chancellor’s Office or the Tech Center to request support. COCI provides an Impersonate User function to help provide support, which allows you to interact with the system under a different username, and experience the problem that the user that you are assisting is having first-hand. By seeing the problem that the user is having, you may be able to identify what is causing the problem and provide advice on how to fix it.

 

Note: You must be logged in under the CCCCO Admin user role to impersonate a user.

 

  1. Identify the name, user role, and college of the user needing assistance.

  2. From the left navigation panel go to Configure Accounts > Users — you are taken to the Manage User page.

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  1. In the Manage User page, search for the user. You can search by name, user role, and/or college.

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  1. In the row displaying the user, click on Impersonate in the Action column.

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  1. The Start Impersonating a User page is displayed. You can add a Reason for switching to this user.

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  1. Click Start Impersonating.

  2. The system will show that you are actively impersonating the user.

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  1. When you are finished, select Stop Impersonating from the user drop-down menu.

  2. Your user impersonation session will be recorded in the Impersonation Log. To view this log go to Site Administration > Impersonate Log from the left navigation panel.

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