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Impersonate a User

Impersonate a User

Because COCI uses complex validation rules, users may contact the Chancellor’s Office or the Tech Center for support when they need help resolving errors. The COCI Impersonate User function lets an authorized administrator interact with the system as another user. This helps you see the issue from the user’s perspective, identify what may be causing the problem, and provide guidance on how to fix it.

Note: You must be logged in under the CCCCO Admin user role to impersonate a user.

  1. Identify the name, user role, and college of the user needing assistance.

  2. From the left navigation panel go to Configure Accounts > Users — you are taken to the Manage User page.

Configure Accounts menu showing the Users option in the left navigation panel.

  1. In the Manage User page, search for the user. You can search by name, user role, and/or college.

Manage User page with search fields for finding a user by name, role, or college.

  1. In the row displaying the user, click on Impersonate in the Action column.

Impersonate action link in the user row on the Manage User page.

  1. The Start Impersonating a User page is displayed. You can add a Reason for switching to this user.

Start Impersonating a User page with the optional reason field for switching users.

  1. Click Start Impersonating.

  2. The system will show that you are actively impersonating the user.

System banner indicating that an administrator is actively impersonating a user.

  1. When you are finished, select Stop Impersonating from the user drop-down menu.

  2. Your user impersonation session will be recorded in the Impersonation Log. To view this log go to Site Administration > Impersonate Log from the left navigation panel.

Impersonation Log page listing recorded user impersonation sessions.

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