Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Online Meeting Information

This meeting will be held online via Zoom.

Panel
borderColor#93BB6F
bgColor#FFFFFF
borderWidth1
titleBGColor#D3E3C4
borderStylesolid
titleMeeting Information

Date    Tuesday, February 11, 2020

Time   1:00 pm - 3:30 pm

Location  ONLINE

Expand
titleClick here to see the Zoom meeting information...

Zoom Information


Join from PC, Mac, Linux, iOS or Android: https://cccconfer.zoom.us/j/6770513851
MEETING ID: 677-051-3851


Use VoiP or Call TOLL
Telephone:  Dial: +1 408 638 0968 (US Toll) or +1 646 876 9923 (US Toll)

NOTE:  Please note that the numbers above are not toll-free. If possible, please try to call in using your computer speakers and microphone (VoiP).

This meeting requires online and/or telephone access for up to 2 hours. Please navigate to the Zoom URL link above and use your computer speakers and microphone for a toll-free meeting session.




Agenda

DESCRIPTION 2019 Spam Filter 
TIMEAGENDA ITEMNEXT ACTION / TAKE-AWAY
1:00 pm

Roll Call & Introductions



News & Updates


General UpdateWelcome! 


Upcoming EventsSpam Issue UpdateMyPath UpdateCCCApply Roadmap & Development

CCCApply Pre-Release Webinar - Wednesday, March 11 - 12:00 Noon

CCCApply Spam Filter Service Discussion - March 16, 2020 at 3:00PM - Click here to join the Zoom Meeting on March 16





Spam Issue Update


MyPath Update

CCCApply Roadmap & Development


Goals & Milestones


Spring 2020 (6.7.0) Release Recap




Roadmap

  • CO Styles Alignment - Quick Peek
  • Legislative Updates
  • Change Requests
  • CCCApply Redesign
  • Milestones: Progress Made Addressing Key ConcernsIn-Progress Development Projects

    2:00 pm00pmSummary of CCCApply Sub-Committee Meetings - December 2019Link all change requests and meeting notes to Summaries & Conclusions page


    Language Enhancements - Part 1

    Language Enhancements - Part 2

    Schedule sub-committee call to discuss:  Citizenship & Immigration Section language changes




    In-Progress Application Data ProjectCCCApply Administrator Bugs & EnhancementsNoncredit Application Survey the colleges to identify Must have needs and use cases


    Dual Enrollment / Adult School Special Admit Changes

    Contact Linda Vann, CO, to align development changes with new MIS data element 

    Draft new change request for adding new Enroll Status value for "Enrolling in Adult School or Noncredit Program for...." 

    SB554 Public schools: adult school students: Advanced Scholastic and Vocational Training Program



    Noncredit Application 

    Schedule User Group discussion to review change requests suggested during this meeting:

    App-specific Terms (Noncredit needs to be able to have different terms than the Standard App)

    Different language needs to be used in the Abandoned Application emails (24hr/7d) for the Noncredit Application





    3:10 pm

    Change Requests Pending: Need Requirements




    2019 Legislative Update
    3:25 pm
    1. Schedule 2020 quarterly online meeting schedule
    2. Schedule Sub-Committee Meetings

    3:30 pm


    Close Meeting - Next meeting reminder




    Roll Call

    Expand
    styleHeading 2
    titleRoll Call


    2020
    CCCApply USER GROUP MEMBERS


    Name

    District


    Name

    District


    Name

    District


    Ali Salinas (IT)Riverside City College - RCCD
    Hang LeSanta Ana College (RSCCD)

    Quyen Lu/Wanda Wong

    San Francsico CCD

    Anna SalazarLos Angeles CCD - ELAC

    Joshua Rosales

    El Camino CCD


    Richette Bell

    Compton CCD


    Angela Embry 

    El Camino CCD


    Karen Sea
    Samantha Powell

    San Joaquin-Delta CCD


    Rozen Bondoc

    Chabot-Las Positas


    Ben Guzman

    South Orange CCD


    Leigh Ann Unger

    Rio Hondo District


    Satish Warrier

    Contra Costa CCD

    Betty Glyer-Culver

    Los Rios CCD


    Mark DeAsis

    Riverside CCD


    Stephanie Murguia

    Cerritos CCD


    Chris Truong
    Kevin Kawa
    Rancho Santiago CCD
    SAC

    MaryLou LeybaSan Francisco CCD
    Stacey FollowillChabot-Las Positas

    Christian AlvaradoSouth Orange CCD -Saddleback
    Maury PearlLos Angeles CCD
    Tina Mani San Joaquin Delta CCD


    Los Rios CCD


    Michael WardRancho Santiago CCD

    Tuyen Nguyen

    Rancho Santiago CCD


    Clark Ray

    Santa Rosa CCD


    Michelle PenaKern CCD

    Vince Orton

    Cerritos CCD


    Craig Hayward

    Kern CCD
    Mitchell LeahySanta Rosa CCD
    Will MinnichSan Mateo CCD

    Greg Aycock (research)Riverside CCD (Norco)
    Olivia Alvarado -IT
    Martha Rios (sub)
    Los Angeles CCD
    Catherine FrostContra Costa CCD

    Hieu HoangEl Camino CCD
    Pam MerySan Francisco CCD

    Jasmine Robinson

    San Mateo CCD

    Janice Love (research)

    Rancho Santiago CCD


    Paulette LinoChabot-Las Positas CCD
    Gerlie JeltemaSouth Orange CCD








    CHANCELLORS OFFICE & CCC TECHNOLOGY CENTER

    Gary Bird

    CCCCO


    Patty Donohue

    CCCTC - CCCApply





    Tim Calhoon

    CCCTC


    Jennifer ColemanCCCTC
    Jane LinderCCCTC - SuperGlue

    Barney GomezCCCCO
    John SillsCCCTC - OpenCCC
    Mike CarusoCCCTC - MyPath




    Roberto FuentesCCCTC - Support Svc
    Merrie Wales CCCTC - Support Svc


    Info

    All User Group members above are members of the CCCAPPLYSTEERING listserv.  Email:  cccapplysteering@listserv.cccnext.net




    News & Updates


    Upcoming Events

    • CCCApply Pre-Release Webinar - Wednesday, March 11, 2020 - 12:00pm
    • CCC Technology Center Webinar Series - Wednesday, March 18, 2020 - 12:00pm
    • CISOA Conference - Monday, March 1, 2020 - Monterey 
    • CACCRAO - Holiday Inn - Sacramento, CA



    Submitted Application Cycle

    See /wiki/spaces/PD/pages/173725262

    July 2017 - June 2018 Weekly Application Cycle

    • Late February / Early March
    • Mid September / Early October

    Time to Completion Data



    CCCApply Adoption






    Spam Filter Update

    • Update on Spam Issue 
    • Current Performance
    • Communication coming from CCCTC and Chancellor's Office
      • White Paper & CO Memo
    • Monthly College Spam Filter Discussion
    • Support for Colleges Finding False Negatives 


    Current Performance

    Despite the recent uptick in fraud, the most recent numbers from the machine learning data science team is that the CCCApply spam filter service is accurately identifying and filtering 96% of all fraud across all colleges.

    From colleges that are diligently managing (tagging) the applications suspended by the model, we find the filter is performing at 99% accuracy



    Underlying Causes

    (Taken from the CCCApply White Paper (see below))

    In order to combat fraudulent applications, it is important to understand the motivation of the bad actors who submit them. Investigation has shown that most of these applicants are seeking to obtain an academic email address, otherwise known as a “.edu” email account, which may be used for financial gain or myriad other benefits, including:

    • Sell to other bad actors
    • Obtain free software licenses
    • Get confirmations of residency
    • Use residency to get California IDs
    • Potential for serious security attacks

    It is widely discussed on hacking forums that most California community colleges generate a .edu email address for a student minutes to hours within receipt of a completed application. Fraudulent applicants receive a fully functioning .edu email account without ever having to register for classes or even attend orientation.

    CCCApply Fraudulent Applications White Paper | January 2020

    In an effort to reduce the number of incoming fraudulent applications through CCCApply, the CCC Information Security Center has published a two-part white paper exploring the leading causes behind the ongoing fraud craze, and a step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges.  


    ItemDescriptionDocument Link
    View file
    namecccapply-whitepaper-02042020.pdf
    height150
    WHITE PAPER: Reducing Fraudulent CCCApply Applications A Guide for California Community Colleges | January 2020cccapply-whitepaper-02042020.pdf
    View file
    namecccapply-whitepaper-tutorials-02042020.pdf
    height150

    TUTORIAL: Restricting .edu Email Access A Guide for California Community Colleges | January 2020

    A step-by-step tutorial describing three methods of restricting use of .edu accounts is available to California community colleges. To request a copy of the document, please contact Omer Usmani, ousmani@ccctechcenter.org, at the CCC Information Security Center.

    cccapply-whitepaper-tutorials-02042020.pdf


    What else are we doing?

    Monthly Discussions - Third Monday of each month.  Next meeting = March 16 at 3pm

    Support:  Send Us Your False Positives

    If your college identifies a quantity (20 or more) of fraud applications that were NOT caught and suspended by the spam filter, please send them to us using the instructions below.

    Info

    SPAM Drop File Information

    Please provide bulk fraudulent applications in the format specified below:

    • File Format = .TXT
    • File Naming Convention = CollegeMISCode_Fraud_mmddyy.txt
    • Confirmation #  (only1 confirmation # per line)


    Info

    CCCApply College Spam Survey

    CCCApply Spam Survey - Please complete the Spam Survey



    CCC MyPath

    Update - Currently 46 colleges are actively implementing MyPath  (Seeing great numbers of students interacting with MyPath after submitting CCCApply application - upwards of 85% are engaged. 

    Working on tracking statistics and getting reports to deploy in the Report Center

    Distributing usage and access instructions for MyPath users

    Working on first version of MyPath SIS integration using SuperGlue.  Highly requested feature enhancement.

    Orientation Platform:  MyPath to work directly with your SIS data using rules engine - using what you know about the student and the rules (Mike can fix this)

    • Fixing and updating registration information
    • Focusing on four SIS fields
      • Orientation
      • Ed Plan
      • Admission Status 
      • Enrollment Status
    • Also working on the reverse of this integration with these fields > from your SIS to MyPath 

    MyPath CISOA - Tuesday, March 3

    Interesting in a demo of MyPath?  Contact Mike Caruso, Product Manager, mcaruso@ccctechcenter.org



    Roadmap & Development


    Goals & Milestones: Addressing Key Concerns


    GOALMILESTONE & OUTCOMETIMELINE

    AB3101: Redesign CCCApply / Shorten & Streamline Standard Application

    Streamlining Progress So Far

    Styles alignment to new Chancellor's Office website & style guide

    1. Work completed in FY18/19
    2. Work completed in Fall 2019
    3. Summer 2020 - Release 6.8.0

    AB3101:  Eliminate Residency Requirement for Noncredit Students Launched new CCCApply Noncredit Application Summer 2019 - Release 6.5.0

    Deliver CCCApply on mobile-friendly devices

    Implemented mobile-friendly CCCApply Applications

    Fall 2019 - Release 6.6.0

    Support ESL/Spanish-speaking Students Using CCCApply. Promise GrantImplemented Spanish-language translations in all CCCApply ApplicationsSpring 2020 - Release 6.7.0

    Deliver CCCApply data to colleges sooner to minimize abandonmentPENDING FINAL REQUIREMENTS

    Improve OpenCCC Account system (remove barriers)

    Implemented mobile-friendly OpenCCC Account & Recovery

    Implemented Spanish-language translation across Account & Recovery

    Redesigned Social Security Number layout and language

    Styles alignment to new Chancellor's Office website & style guide

    Spring 2020 - Release 6.7.0

    Spring 2020 - Release 6.7.0

    Spring 2020 - Release 6.7.0

    Summer 2020 - Release 6.8.0


    Continuous improvement - more frequent updatesONGOING


    Info

    Commitment to Student-Centric Design

    1. Implement industry-standard design principles and lessons learned from Student Journey Project, Ideas42 study and collaboration with partners (CCC Foundation, CCGI, Immigrants Rising, etc.)
      1. CCC Design Principles  AND  CCC Diagnosis Deck
        1. Student-centric design decisions
        2. Removing Barriers
        3. Student-User testing & feedback
    2. Implement a process to get in-progress application data to college as early as possible to support college recruitment, student outreach and support during the application process
    3. Compliance with state and federal statutory requirements
    4. Continuous maintenance & support

    Release: CCCApply 6.7.0 - Spring 2020

    2020 Development Roadmap (Tentative Projects for FY19/20)

    Schedule

    • PILOT Release:  February 28, 2020
    • PRODUCTION Release:  March 27, 2020 - 5:00pm 
    • Pre-Release Webinar - Wednesday, March 11 at 12:00pm 

    Release Highlights


    Internationalize CCCApply Applications (Spanish)

    • Spanish-language translation throughout Standard & Noncredit Applications
    • Spanish-language translation throughout International Application
    • Spanish-language translation throughout the Promise Grant Application

    Enhance OpenCCC (Legacy 1.0)

    • Mobile-friendly User-Interface
    • Spanish-language translation throughout the OpenCCC Account creation & recovery 

    Revised the Social Security Number Question - New Language & Layout

    • Shortened and streamlined all onscreen language, including legalese
    • Simplified the layout with unambiguous Yes/No format
    • Removed SSN Type and SSN Exceptions from layout
    • No backend data field changes - No IT hassles for colleges

    Changes in the HS Transcript Information Section

    • Implement new question and data field: Highest Grade Completed
    • Remove Completed Eleventh Grade question from UI and deprecate data field
    • Expand display conditions for "all US high school graduates or equivalent" 

    CCCApply Redesign Enhancements

    • Removed residency flag for California homeless applicants that don't provide address(es)
    • Language Updates to Support Undocumented Students - Part 1
    • Replaced AB540 Eligibility Affidavit on Special Links Page
    • New California Dream Act Application Link on Special Links Page
    • Bug Fixes



    Info
    SuperGlue for Apply / MMPS - Find out more here



    FY19/20 Quarterly Release Schedule

    QuarterDateVersionScope / Items
    Q1 - Release Summary NotesOctober 16, 20196.6.0
    • Mobile Support for CCCApply Standard Application (and Noncredit)
    • Mobile Support for CCCApply International Application
    • Mobile Support for CC Promise Grant Application

    Q2 - ReleaseJan 1, 2020CCPG 2020
    • 2020-2021 CC Promise Grant Application Update

    Q3 - Release Summary NotesMarch 27, 20206.7.0
    • CCCApply Internationalization (Spanish) 
    • OpenCCC Mobile Support
    • Revised Social Security Number
    • Other Changes (see above)

    Q4 TBDTBD

    CO Styles Upgrade - Alignment across all student-facing applications

    • In-Progress App Data Project
    • Language Updates
    • AB540 Eligibility Updates



    CCCApply Sub-Committee Meetings - December 2019


    Summaries & Conclusions

    Topics:

    Suggested Language Changes to Support Undocumented Students

    Social Security Number Question Revision

    Spam Filter Discussion (recurring)

    In-Progress Application Data Sharing Project

    Update Requirements for AB540 Logic in CCCApply

    Noncredit Application User Group (Monthly)

    CCCApply Administrator Bugs & Enhancements


    Spring 2020 Topics:

    • International Application User Group
    • CCCApply Report Center 
    • CCCApply Majors / Meta Majors



    REVIEW TODAY

    Language Changes 

    Parent/Guardian Information Question Changes

    Citizenship & Immigration Section Changes

    Access to In-Progress Application Data

    AB540 Eligibility

    Discussion Notes:



    Deferred/Pending Change Requests



    2020 Steering/User Group Meeting Schedule

    Date

    Time

    Description

    Location

    February 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - 2020 Q3Online
    April 22, 2020TBD - Usually 12:00pmCACCRAO Conference 2020 - Sacramento Hyatt RegencyIn-Person - TBD
    CISOA 2020


    May 12, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY19/20 - Q4Online
    August 11, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online
    November 10, 20201:00 pm - 3:30 pmCCCApply User Group Meeting - FY20/21 - Q1Online