Recovering an OpenCCC Account

Account recovery will help you fix these issues:

I can’t remember my password
I can’t remember which email address I used
I no longer have access to the email address I used

When the account is inaccessible, you can recover the account using one of these methods:

If you have access to the email address and phone number used to set up the account, you can use the “Forgot Your Password?” link on the account Sign In page to recover your account.
Use an existing California DMV Wallet account, or create an account and follow the instructions for recovering your account with DMV Wallet.

It is highly recommended to recover your account with California DMV Wallet, as it takes less time than submitting a ticket to the help desk.

On the OpenCCC account Sign In page, click “Forgot your password?” The Recover Your Account screen will appear.
Select a method to recover your account and change your password. The methods available are:
1. Recover with California ID - use CA DMV Wallet to quickly recover your account. This requires a California ID and the CA DMV Wallet app.
2. Recover Manually - answer questions such as date of birth and mailing address to reset your email and/or password.

Recover Manually

Click Continue with Personal Information.
Enter your birthdate and last name. Click Next.
Answer any additional questions and click Next for each question. If you don’t know the answer to the question, click Next to move on to the next question. Eventually the “Forgot Your Password?” screen will appear.
If you recognize the email, click Next to receive a validation code sent to this email address. If you no longer have access to the email address shown, you can recover your account using DMV Wallet.
If you don’t have a DMV Wallet account and live in California, consider creating an account to verify your identity. This will not only give you access to your OpenCCC account, but it also satisfies the ID verification requirement across the California Community Colleges system. For more information, see California DMV Wallet.
Note: If you don’t live in California, or if getting a California DMV Wallet account is not an option for you at this time, click the Helpdesk radio button and click the Next button to have a Helpdesk representative contact you.
If you have access to the email account or mobile phone listed, and you need to reset your password, click the email or mobile phone radio button and click the Next button. The Validation Code page will display.
Find and copy the six-digit security code from the email or text message, as requested.

Enter the security code into the Security Code input field.
Click Next to continue the password reset process.

Retrieve your validation code from your email enter it in the Security Code field. Click Next.

Follow the directions to Update Your Password.

If you have more than one account in OpenCCC because you opened an account in the past with a different email, you will get see an option to contact support or recover using California DMV Wallet. It is highly recommended to use California DMV Wallet as it takes less time than submitting a ticket to the help desk.

To use California DMV Wallet, click Recover my account with CA DMV Wallet, then follow the instructions for recovering your account with DMV Wallet.

Update Password Page

Successful validation of your password reset code will display the Update Password page. Users are required to create and validate a new password at this time.

On the Update Password page:

Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Submit button to validate your secure password.

Reminder: The password you choose must meet the following security requirements:

be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)
must NOT contain your name

Password Security: If your updated password meets the required criteria, the “Password must” box will display solid green, as shown in the screenshot below.

Screenshot showing that all password security requirements have been successfully met.

New Password Validation

After creating a new password that meets all security requirements, a confirmation message containing a new security code will be sent to your email address or mobile phone, depending on what you selected during the Forgot your password process.

For security purposes, two-factor verification is used by OpenCCC to secure your account and ensure the privacy of your personal information. Whenever validation is needed, security codes are sent via your preferred method of contact. The code must be obtained and used within 10 minutes of making the request.

Steps to validate your password reset code:

View the email or text message sent from the California Community Colleges and promptly obtain your security code.
Return to the Security Code page and enter the code. Click Next to validate the code and your identity.
Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.
Review your profile entries and make any edits needed.
Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.

Need Help? If you need assistance at any time during the account recovery process, click the Help link in the footer to contact a support representative.

Downloadable Copies of this Document

For a copy of this document that has been modified for accessibility, download your preferred file format:

PDF:

Microsoft Word:

Support Sites

Contact the Helpdesk

Phone: (877) 247-4836
Email: support@openccc.net
TTY: (877) 836-9332

Online: ccchelp.info