UAT Implementation Checklist
See the STEPS for UAT Testing and full implementation checklist here: CCCApply Noncredit Pilot - UAT Implementation Checklist
Overview
CCCApply has created a new, optional, noncredit workflow feature in the CCCApply Standard Application. Development requirements for the first version of the new feature were implemented under the guidance of the CCCApply Redesign Workgroup, the CCCApply Advisory sub-committee for Noncredit application and the CCCApply product development team.
This UAT plan will outline the details of the CCCApply Noncredit Application pilot project across the remaining stages of pre-production development, testing and implementation.
Product information is available here: CCCApply Noncredit Application
CCCApply Noncredit Application: Pilot Phase
Project Outline
Below is an outline of the CCCApply Noncredit Application Pilot Project, including development and production phases:
Production Phase (coming)
- Beta Version Plan
- College participation
- ES Training Plan
- College Implementation Plan
- Working with Enabling Services
- Working with Support Services
Status of Development Phase
Development requirements for the initial version of this application (v.1.0) were drafted and implemented by the CCCApply Redesign Workgroup and sub-committee for the Noncredit Application. Details of the v.1.0 development specification can be found here: Noncredit Change Requirements and CCCApply Noncredit Application.
Pilot Overview
A soft launch release to a limited number of colleges for a 12-week pilot project deploy to the CCCApply pilot environment on February 2019, as part of the CCCApply release 6.4.0.
A set of pilot colleges will work with the Workgroup and sub-committee, as well as the CCCApply product development team, to ensure the initial development design and IT implementation processes meet the success criteria outlined below. A continuous feedback process has been outlined to ensure all bugs and missing critical requirements are identified and prioritized for production release.
The overarching goal for the project is to prepare the new feature for a larger scale Beta version release to more colleges in May 2019, and ultimately to production release to all colleges in June 2019.
Pilot Objectives
The objectives for the pilot project are designed to ensure that the new Noncredit workflow path meets the minimum viable functionality and data collection requirements to comply with changes to the state residency requirements for noncredit students as passed in AB 3101
- Ensure the initial design meets MVP (minimum viable product) requirements for use with students
- Ensure the code is free of bugs, issues and errors
- Ensure the pre- and post-application workflow meets the needs of noncredit programs
- Identify "must have" features required to meet MVP acceptable standards for majority of noncredit programs
- Review requirements for collecting "Intended Major/Program of Study" question data to meet the needs of most noncredit programs?
- Do the majority of noncredit programs require Supplemental Questions? What types of questions would the majority of noncredit programs ask?
- What other enhancements are required for the MVP implementation?
Participating pilot colleges objectives:
- Approved pilot colleges will commit two staff representatives to participate in the full 12-week project (One admissions office and one IT staff participants) and complete minimum UAT activities
- Participants should contribute to meeting project goals, objectives, and timelines in order to meet proposed success criteria
- Participants will attend scheduled meetings and provide feedback on development and implementation requirements and processes to ensure compliance with AB 3101
- Pilot project management will document and share college feedback and track progress of overarching goal to meet production phase timeline
Project Timeline
A tentative schedule of project activities are detailed below (subject to change).
Date | Description | Release |
---|---|---|
February 19 | CCCApply 6.4.0 release to the CCCApply Pilot environment (see Release 6.4.0 Summary Notes) | CCCApply 6.4.0 Pilot |
February 19 | Noncredit Application 1.0 - Soft launch release to the CCCApply Pilot environment | Noncredit v.1.0 Pilot |
February 20 - 28 | Noncredit Pilot begins 12-Week Pilot Activities | |
March 15 | CCCApply 6.4.0 Production release (see Release 6.4.0 Summary Notes) | CCCApply 6.4.0 Prod |
April 8 | Noncredit Application (v.1.x) Pilot Update (Tentative) | Noncredit v.1.1 Pilot |
April 15 | Deadline for development changes and bug fixes (Tentative) | |
May 9 | Code freeze for CCCApply 6.5.0 Pilot Release and Noncredit App v.1.2 | |
May 15 - 22 | Noncredit Pilot officially ends - last meeting | |
May 31 | CCCApply 6.5.0 Pilot release (includes the Noncredit Application 1.2 Pilot release) | CCCApply 6.5.0 Pilot |
June 28 | CCCApply 6.5.0 Production release (includes the Noncredit Application 1.2 Production release) | CCCApply 6.5.0 Prod |
Project Goals & Success Criteria
Goal | Success Criteria |
---|---|
Ensure MVP product complies with residency-exempt requirements in AB 3101 Ensure the design and development of the Noncredit workflow path feature & functionality meets minimum viable product requirements for use with noncredit students as mandated in AB 3101 |
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Ensure product functionality meets MVP requirements for college noncredit programs Ensure the functional design (user interface and admin configurations) meet the minimum viable requirements for the majority of college noncredit programs . |
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Ensure IT implementation is simple and fully compatible with existing Standard Application implementation Ensure college IT implementation of the new Noncredit workflow includes minimal risks and requires minimal reporting and admin configuration changes, and compatible data downloads changes to the CCCApply Standard Application IT setup (including pre- and post-application processes and web services) |
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All required Tech Center applications have Noncredit application functionality & data Ensure all dependent CCC Tech Center products and services have been updated with the new and revised Noncredit Application data fields and reports are accessible to authorized college administrators and staff. |
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Develop (generic) best practices for college support, IT, and admissions implementation of the new Noncredit feature Identify, test, document and publish best practices for college support of and/or implementation of the Noncredit workflow feature functionality for (general) college admissions noncredit programs. |
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Pilot College Participation
The CCCApply Noncredit Application Pilot project will initially consist of 6 - 8* district colleges from the CCCApply Redesign Workgroup and the CCCApply Advisory Committee's sub-committee for Noncredit Application. The minimum number of pilot participants to provide validation is 6. Pilot project activities are scheduled across a 12-week period between February 19 - June 15, 2019.
Participating Colleges
Colleges from within the CCCApply Redesign Workgroup and the CCCApply Advisory Committee that will be participating in the project:
- Chabot College
- City College of San Francisco
- Coastline College
- Foothill College
- North Orange CCD
- Riverside CCD
- Santa Monica City College
- Santa Rosa College
- Sierra College*
- South Orange CCD
- Bakersfield College*
- Cerritos College*
Participation Requirements
Participation activities and requirements include:
- Attendance at all meetings
- Complete all UAT Implementation activities and testing goals
- Contribute to design and requirements discussions; provide feedback and support to other pilot colleges
- Contribute to the development of best practices and support materials
Pilot UAT Plan
The user acceptance testing (UAT) plan process and objectives for the CCCApply Noncredit Application Pilot project are listed below.
- UAT Objectives & Success Criteria
- Required Documentation
- Getting to the Pilot Application
- IT Implementation Steps
- Data Fields & Downloads
- Admin Configuration
- Reports
- Feedback & Support Processes
UAT Objectives & Success Criteria
See Noncredit UAT Plan Slide Deck
UAT Objective | Success Criteria |
---|---|
IT Implementation Steps & Testing |
Find your Noncredit App PILOT URL |
Data Fields & Downloads Configuration Testing |
|
MVP Admin Configuration (Optional) Testing |
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Modifying & Running Noncredit App Reports Testing |
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Using the Pilot Feedback & Support Process |
|
The Noncredit Application workflow path feature is an optional special implementation in the CCCApply Standard Application - All Changes Are Backwards Compatible - No Actions Required: All the front-end changes deployed in the Noncredit Application path within CCCApply Standard Application (user interface changes, hidden pages and questions, disabling of web services, etc.) should NOT AFFECT YOUR STANDARD APPLICATION. All Noncredit Application back-end changes are optional and not mandatory for colleges to implement. Admissions, Financial Aid, and IT staff can rest assured there are no action REQUIRED by colleges that do not wish to implement the Noncredit Application.
Required Documentation
Technical specifications for the Noncredit Application workflow feature are included in the CCCApply Standard Application Data Dictionary.
- CCCApply Release 6.4.0 Notes Summary
- CCCApply Noncredit Application
- CCCApply Noncredit Path Change Requirements
- /wiki/spaces/OPENAPPLY/pages/846561851
- CCCApply Standard Application Data Dictionary v.2019.1
- CCCApply Administrator 2.0 User Guide
- CCCApply Download Client User Guide v.2019.1
- UAT Slide Deck: Noncredit Pilot UAT Plan
Change Specification: 2018-24R: Revise CCCApply to Support Noncredit Students & AB3101
Project Docs
- CCCApply Redesign Project
- CCCApply Redesign Project - Q3 User Interface Changes (PPT)
- CCCApply Redesign Project Dashboard
Additional Docs
- All CCCApply Implementation Documentation Home
- All CCCApply Data Dictionaries
- All CCCApply User Guides
- All CCCApply Special Implementations
Getting to the Pilot Environment
Pilot colleges can begin previewing and testing the new Noncredit Application feature after the CCCApply 6.4.0 pilot release on February 19, 2019.
- CCCApply Pilot Environment
- /wiki/spaces/PD/pages/131465676 (NOTE: These are not the Noncredit URLs).
Noncredit Application URL
Accessing the Noncredit application workflow path within the Standard Application requires a separate, college-specific URL. This unique, college-specific URL is one of the key characteristics that partitions the noncredit workflow path within the Standard Application, as well as distinguishes the submitted applications that started from the Noncredit URL from those started from the original Standard Application URL.
See here for the list of College Noncredit URLs.
When a user starts and submits a Noncredit Application (using the college-specific URL) the new Noncredit Status flag is set to True, which is appended at the end of the URL.
College IT Implementation Steps
Follow the steps below to setup the Non-Credit Application workflow feature to conduct user acceptance testing:
- Paste your college-custom Non-Credit App URL for the Pilot environment into a new Chrome browser window and navigate to the CCCApply sign-in page
- If you have a Pilot OpenCCC test account, click "Sign In". Landing in your My Applications page, click on "Start a New Application"
- If you don't have a Pilot OpenCCC test account, click on "Create an Account" and follow the three page account creation process
- From your My Applications page, click on "Start a New Application".
- Land on the Enrollment page and complete the required fields:
- Select a Term, Education Goal
- Select a Major Category and Major/Program of Study
- Land on the Enrollment page and complete the required fields:
- Complete the required pages in the Non-Credit app workflow
- Complete the Enrollment page
- Complete the Account Information/Mailing page
- Complete the Education page
- Complete the Needs & Interests page (optional)
- Complete the Demographic Information page (optional)
- Complete all remaining required portions of the application and submit the application
- Review your application responses on the Submission page (optional)
- Complete the Consent to Release Information checkboxes (required)
- Complete the Submission requirements (required)
- After submission, note the application's Confirmation number (App_id) and your CCCID.
- Review the confirmation screen and note your confirmation number for the Non-Credit application version you just submitted:
- Note that the Confirmation number begins with a "NC-" preview
- Continue to the Student Satisfaction Survey and complete the survey (optional)
- Continue down the page and review the Special Links & Opportunities for your application
- Click "Finish & Sign-Out" or if MyPath college, click "Finish and continue to MyPath" (confirm)
- Return to the My Applications page and locate your submitted Non-Credit application in the submitted applications Table
- Note the confirmation number begins with a "NC-" prefix
- Sign out of My Applications
- Add new Non-Credit App data fields to existing CCCApply Standard Application Pilot download files
- Add the new data fields to your existing Standard Application Format Definition XML file for the Pilot environment:
- Non-Credit Status = <non_credit>
- Integrity Flag 81 = <integrity_fg_81>
- Review all data field changes (new values, formats, logic, etc.) shown in the New & Changed Data Fields Table below.
Note: All changes are also detailed in the Change Log of the CCCApply Standard Application Data Dictionary v.2019.1 - Review data dictionary specification information for these fields
- For help updating your Format Definition file, see the CCCApply Download Client User Guide
- Add the new data fields to your existing Standard Application Format Definition XML file for the Pilot environment:
- Update your existing Download Client Jar File with new version (v.6.4.0 for Pilot release)
- Find and replace the "transfer-client.jar" file in your CCCApply Download Client with the latest version for this release (v.6.4.0).
- NOTE: The 'transfer-client.jar" file has the same as the download client jar file
- Refer to the latest version of the Download Client User Guide v.2019.1
- Refer to the Download Client User Guide for instructions on replacing and running the Jar file for each application in each environment (Pilot and Production).
- Run a test download Job in the Pilot environment.
- Find and replace the "transfer-client.jar" file in your CCCApply Download Client with the latest version for this release (v.6.4.0).
- Optional Admin Configuration Changes for Non-Credit Application
- Navigate to the Pilot CCC Administrator (CAP) and login using existing user account credentials
- Select "CCCApply Administrator" from the Applications menu on the homepage
- From the CCCApply Administrator home page, select "CCCApply" from the Applications menu
- Select your college from the College selection menu bar
- Select "Messages" from the Modules menu bar
- Click on Add new Message and create a custom Message using the new CCCApply Non-Credit Status field <non_credit>
- Save Message
- Select "Rules" from the Modules menu bar
- Click on Add New Rule button and create a custom rule using the new <non_credit> = True field in the code editor
- Reference the new Message created in the Messages module that includes the new non-credit status merge field
- Select the Majors module from the Modules menu bar
- Click on Add New Major button and complete a new test Major, populating the following fields:
- Major Code
- Major Name
- Major Start Date
- Major End Date (or select No End Date)
- Major Category = create new category called "Non-Credit Programs" and enable the tag for this new Major
- Save New Major
- From the Majors Summary Table, select a test major row and click "Edit Major"
- In the Major Category field, add "Non-Credit Programs" for this test major
- Repeat the process for 1-3 addition test Majors
- Click on Add New Major button and complete a new test Major, populating the following fields:
- Repeat steps 1 - 4 - start a new Non-Credit application and navigate to the Enrollment page
- Complete the Term field
- Select an Education Goal
- In the Major Category menu, confirm that "Non-Credit Programs" is a category in the list, and select that category
- In the Intended Major/Program of Student field menu, confirm that only the majors tagged with the Non-Credit Program tag are displaying in the Major Category filter/menu
- Select one of the majors tagged as a Non-Credit Programs
- Ensure the new Non-Credit Application data fields are appearing as reportable fields in the CCC Report Center
- Navigate to the CCC Report Center and login with your existing Pilot user account
- Navigate to "Create New Ad Hoc View" from the main menu on the homepage
- running reports Status Flag
- Repeat the process for the Production environment.
Changes to the CCCApply Download Client
The following data fields have been added or changed in the CCCApply Non-Credit applications. For updated data specification documents, please see the CCCApply Data Dictionaries and User Guides space.
Update Your Download XML Files: In order to download new or revised data fields, they must first be added or updated in the CCCApply Format Definitions XML file(s) and the download client jar file must also be updated with the latest version = < transfer-client.jar v.6.4.0 > For more information, please see the CCCApply Download Client User Guide > User Guides
New & Changed Data Fields
The table below provides an overview of the new or changed data fields in CCCApply Standard, and "Glue for Apply".
See these data specification changes in the CCCApply Standard Application Data Dictionary V.2019.1 in the Data Dictionaries space.
Description | Data Element | Type | Value / Response Options | Format / Length | Allows Null | Required | Notes |
---|---|---|---|---|---|---|---|
Non-Credit Status | <non_credit> | New Field | 1 = True 0 = False | Boolean, 1 | Yes | No | Optional; Value set to "True" if applicant applies using the new Non-Credit Application URL; otherwise it is "False" |
Confirmation Number | <confirmation> | Changed Value | IF non_credit=True then | String | No | System | IF an application is submitted using the Non-Credit URL then the value for <confirmation> = "NC-" |
Integrity Flag 81 | <integrity_fg_81> | New Field | 1 = True Null | Boolean, 1 | Yes | No | Flag triggered if applicant applies with the new Non-Credit Application URL; otherwise it is blank. NOTE - this is consistent with how we have all the other integrity flags structured. |
Residency Status | <res_status> | New Value | New NC default value = N 1 = resident | bpchar, 1 | No | Residency status is calculated at submission for Standard Application only. For the new Non-Credit Application path (in the Standard Application) if applicant applies using the new Non-Credit URL then: <non_credit> status is set =True and <res_status> status is set ="N" | |
Residency Area A | <res_area_a> | New Value | New NC default value = 9 | Boolean, 1 | No | Residency area status defaults to "9" when (non_credit =True) | |
Residency Area B | <res_area_b> | New Value | New NC default value = 9 | Boolean, 1 | No | Residency area status defaults to "9" when (non_credit =True) | |
Residency Area C | <res_area_c> | New Value | New NC default value = 9 | Boolean, 1 | No | Residency area status defaults to "9" when (non_credit =True) | |
Residency Area D | <res_area_d> | New Value | New NC default value = 9 | Boolean, 1 | No | Residency area status defaults to "9" when (non_credit =True) | |
Declared Residency Outside California for Taxes | <ca_outside_tax> | Default values = False / Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | No | IF the question is displayed:
IF question is hidden:
NOTE: IF hidden, such as in the Non-Credit application, then default to NULL For a standard application, it will default to False, unless the user checks the checkbox. |
Declared Residency at a College Outside California | <ca_outside_college> | Default values = False / Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | No | Same as Above. |
Registered to Vote Outside California | <ca_outside_voted> | Default values = False / Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | No | Same as Above. |
Lawsuit Filed Outside California | <ca_outside_lawsuit> | Default values = False / Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | No | Same as Above. |
Public School Employee | <ca_school_employee> | Default value = Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | Required response If appears onscreen | |
State College Employee | <ca_college_employee> | Default value = Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | Required response If appears onscreen | |
Seasonal Agricultural Worker | <ca_seasonal_ag> | Default value = Null | Values = True / False / Null 1 = True 0 = False Null | Boolean, 1 | Yes | Required response If appears onscreen | |
Citizenship Status | <citizenship> | New Value | Default to value = X when (non_credit = True) | character(1) | No | Required to have non-null value in DB. | In the new Non-Credit Application workflow, the Citizenship status question is hidden; value stored = "X" |
Military Status | <military_status> | New Value | New NC default value = X Default to value = X when (non_credit = True) | character(1) | No | Required to have non-null value in DB. | In the new Non-Credit Application workflow, the Military status question is hidden; value stored = "X" |
Comfortable with English | comfortable_english | Allow Null | NC default value = null | Boolean, 1 | Yes | No | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
Financial Assistance | financial_assistance | Allow Null | NC default value = null | Boolean, 1 | Yes | No | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
TANF-SSI-GA | tanf_ssi_ga | Allow Null | NC default value = null | Boolean, 1 | Yes | No | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
Athletic Interest: Intramural | athletic_intramural | Allow Null | NC default value = null | Boolean, 1 | Yes | Required response If appears onscreen | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
Athletic Interest: Intercollegiate | athletic_intercollegiate | Allow Null | NC default value = null | Boolean, 1 | Yes | Required response If appears onscreen | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
Athletic Interest: No | athletic_not_interested | Allow Null | NC default value = null | Boolean, 1 | Yes | Required response If appears onscreen | In the new Non-Credit Application workflow this question is hidden; value stored = Null |
Non-Credit Application - Full Data Set in Glue for Apply
The new Non-Credit Application data values will be included in this release, passed directly to colleges using the Glue for Apply feature.
Updating Your Existing Download Files
To download the new Non-Credit Application data fields and new values in existing CCCApply download files, you must add the new fields to your CCCApply Standard Application Format Definition XML and update the (transfer-client.jar) file for the Non-Credit v.1.0 Pilot release.
Please be sure to backup your files before downloading new ones.
Update the Pilot Download Client Jar File
We recommend adding the new Non-Credit Application path data fields and updating your Download Client Transfer file in the Pilot environment whether you plan to implement the Non-Credit application path or not. The Pilot DLC jar file should be updated first, then repeat the process for your Production downloads.
In your installed Pilot Download Client directory, replace the following files:
- Replace transfer-client.jar (V6.4) with: transfer-client-V4.jar
Follow the instructions in the Pilot CCCApply Download Client User Guide.
Update the Download Client Jar File
To update your Download Client Transfer file for the Production environment, the process is the same as the Pilot environment update. The same jar file is used for both environment.
In your installed Production Download Client directory, replace the following files:
- Replace transfer-client.jar (V6.4.0) with: transfer-client-V4.jar
Follow the instructions in the CCCApply Download Client User Guide.
Pilot Project: Feedback & Support
During the Pilot Project (see pilot schedule above), pilot colleges will meet bi-weekly to provide feedback and discuss pilot objectives with the Pilot committee and CCCApply product manager. Non-critical bugs, change requirements, and change enhancements will be reviewed and prioritized during each meeting.
Severity Levels
S1 - Application / service is unavailable.
S2 - Required business process is prevented from being used. No workaround is available
S3 - Less important business process is impacted and/or workaround is available.
S4 - Low impact or cosmetic issue
Below is a breakdown of the pilot support and change management process and response times.
Severity Level | Issue Type | Description | Operations Priority | Feedback Process |
---|---|---|---|---|
S1 | Application / service is unavailable. | Pilot college cannot access the Non-Credit application in the Pilot environment using their custom URL | 24-48 hr response Hot Fix resolution TBD | Email details to College Support Services: staffsupportccctc@openccc.zendesk.com |
S1 | Application / service is unavailable. | Pilot college cannot access the Non-Credit application due to error message | 24-48 hr response Hot Fix resolution TBD | Email details to College Support Services: staffsupportccctc@openccc.zendesk.com |
S2 | Required business process is prevented from being used. No workaround is available | Pilot college identifies a critical bug in the Non-Credit app user interface or backend systems that prevents implementation or testing | 24 - 72 hr response Set priority level TBD | Email bug information to College Support Services: staffsupportccctc@openccc.zendesk.com |
S3 | Less important business process is impacted and/or workaround is available. | Pilot college identifies a non-critical bug in the Non-Credit app user interface or backend that does not prevent implementation or testing | 1 week response Set priority level TBD | Email bug information to College Support Services: staffsupportccctc@openccc.zendesk.com |
S2 | Must Have Requirement Required business process is prevented from being used. No workaround is available | Pilot college identifies a missing IT or business requirement per state, federal or local mandate (example: AB 3101) | 1 week response Set priority TBD | Use Change Requirement template Pilot college documents requirement(s) via Change Requirement form template; sends as link or attachment to Pilot Project Manager to be prioritized for bi-weekly meeting agenda. |
S4 | Nice to Have Request Low impact or cosmetic issue | Pilot college identifies a med/high-priority change enhancement to the MVP application | 2 week response Set priority TBD | Use Change Request template Pilot college submits change requirement(s) using Change Request form template; send as link or attachment to Pilot Project Manager to be prioritized for bi-weekly meeting agenda. |
S4 | Delighter Enhancement Low impact or cosmetic issue | Pilot college identifies an enhancement to the user interface or backend service(s) that includes unauthorized feature development (Out of FY scope) | 2 - 4 week response | Use Change Request template Pilot college submits change request(s) using Change Req form template; send as link or attachment to Pilot Project Manager to be prioritized for committee review. |
Request for Implementation Support | Pilot college requests advice and/or general support for IT implementation, operations, best practices, and/or additional help from Product management, support services, other college pilots, or general colleges - in support of the new project. | 24 - 48 hr response Depending on item; TBD | Pilot college should review existing community discussions for self-serve support, or post new question or topic in any CCCApply or System Alerts category on the CCCTechnology.info support site: CCCTechnology.info |
Issue Resolution During Pilot Project
- Feedback will be categorized as bugs, MVP requirements, or change enhancements. Only Severity 1 issues (issues that prevent critical business functions from being accomplished) will be considered as release blockers.
- Pilot colleges should include the following information in the support request email:
- Identification of issue
- Reporting: User feedback should be noted in the result section. The following criteria should be followed and documented:
- Any identified bugs with severity and priority
- Enhancement requests with priority identified
BUG Prioritization Levels
Critical bugs and incidents encountered during IT implementation should be reported directly to College Support Services via the Staff Support email: staffsupportccctc@openccc.zendesk.com
Pilot college participants should also copy Pilot Project Manager, Patty Donohue, pdonohue@ccctechcenter.org on critical or high priority issues.
Change Request Form Templates
- High-Priority Change Requirement Form
- Change Request Form