Versions Compared

Old Version 97

changes.mady.by.user Rick Snodgrass

Saved on

compared with

New Version Current

changes.mady.by.user Patricia Donohue

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Content Sections

Table of Contents
maxLevel1
absoluteUrltrue

Schedule

Description

Date & Time

Status

Product Release Version(s)

Student Success Suite 1.0 includes:

  • CCC MyPath 2.1.2

  • CCCApply 6.9.0

  • OpenCCC 2.0 

Pilot Release

  • New OpenCCC 2.0: Early May 2021 (Completed)

  • CCC MyPath 2.1.2:

July

  • November 2021 (Completed)

  • CCCApply 6.9.0:

August

  • November 2021 (Completed)

Status
colourGreen
titleOn Track

Production Release

  • The Student Success Suite 1.0 Release

will go to

  • is targeted for Production in

Fall 2021

  • December 2021, follow a successful regression test of the Pilot environment.

  • This revised date is to give colleges several months lead time to update their student-facing documentation.

Status
colourGreen
titleon track

Release Type

Major Release / Upgrade

InfoWatch this page for regular updates and more information as it is made available on the upcoming release
Note

Corrections were made to this page on 05/25/22 to fix several instances referencing the collection, storage, and delivery of the Social Security Number data fields following the launch of the new OpenCCC Account system in this release.

Release Overview

As part of the systemwide Student Success Initiative, this release is coordinated across all Student Success Suite products and services and is intended to provide continuity and cohesion to the student onboarding experience overall.

  • Major, coordinated release to support a cohesive integration of the new OpenCCC system

  • Includes changes to individual applications and services, including CCCApply and CCC MyPath

  • Provides opportunity to implement infrastructure & modernization of deployment processes

Info

The Student Success Suite is the CCCTC 's collection of student-facing technology solutions including CCCApply (student applications), CCC MyPath (student onboarding), and the integrated student account system, OpenCCC (student accounts).

Schedule & Timeline

  • Pilot Release (College Preview): 

    • New OpenCCC 2.0: Early May 2021: Completed May 2021

    • CCC MyPath 2.1.2: July TBD 2021

    • CCCApply 6.9.0: August TBD 2021

  • Production Release:  Fall 2021

Note

Deployment schedule details will be announced soon.

  • January 28, 2022

Tip

Stay Informed On Release Activities: Register for an account on CCCTechnology.info and set your Profile Notifications to follow the CCCTC System Alerts category posts, today.

Info

Watch this page for regular updates and more information as it is made available on the upcoming release.

College Pilot & UAT

Join the Student Success Suite

Expand
titleClick to read about the college pilot and UAT testing.

Join the Student Success Suite Release User Testing!

Once the new release is pushed to Pilot in early May 2021, colleges can view and test the new student onboarding process with their branded CCCApply applications and MyPath deployments

After a successful user test of the New Student Account system (OpenCCC 2.0) in May 2021, we are not looking for volunteers to test the fully integrated Student Success Suite in November 2021.

Formal user testing with both student and staff testers is scheduled for the week of

May 10th

November 29th. This user testing targets specific use cases and new features to ensure the release is ready for Production. The user testing process includes the following:

  • Self-paced testing during three designated business days

  • Testing commitment:

    • One to two hours of testing

    • Attend a 30 minute testing kickoff

meeting (required)Attend a 30 minute testing wrap-up

    • meeting (required)

  • Live support for testers will be provided during business hours

We are looking for student and staff testers now! Interested in joining the testing team, or have a student or group of students interested in earning $20-$40 in Amazon incentive cards by testing the release? Contact Rick Snodgrass to add your name or recommended students' names to the list of testers: rsnodgrass@ccctechcenter.org.

All Changes At-A-Glance

Expand the link below for a summary breakdown of all the changes in the Spring 2021 release.

Expand
titleClick here for the breakdown....

Changes?

Applications

Product & Service

Brief Description

Is College Action Required?

Yes

Changes to New

All Student Success Suite Applications

(see bulleted below)

  • OpenCCC

Student

  • Account

system and integrated workflows

  • New process for validating all existing OpenCCC accounts (legacy)

  • Changes to Account Info/Mailing pages layout & content in all applications

    • Integrated Previous/Other Name question

  • Changes to My Applications page layout & functionality in all applications

  • Bug fixes & infrastructure upgrades across all Student Success apps

    • No

    Yes

    • OpenCCC Account System

    • New OpenCCC Account system and integrated workflows

    • New process for validating all existing OpenCCC accounts (legacy)

    No

    Yes

    • CCCApply Standard & Noncredit App

    • Removal of the old Edit Account module from the Profile page; new integration with the My Applications page

    • Moved the Social Security Number question into Standard / Noncredit applications

    • Revised the layout and format of the Parent/Guardian Information question (only appears to minors)

    • Add ability for colleges to display different Terms in the Standard and Noncredit applications

    No

    No

    Yes* Terms

    No

    • Changes to CCCApply Residency Logic

    Standard Only: NO CHANGES made to the residency status algorithm

    No

    Yes

    • CCCApply International App

    Removal of the old Edit Account module from the Profile page; new integration with the My Applications page

    No

    Yes

    • CC Promise Grant App

    Removal of the old Edit Account module from the Profile page; new integration with the My Applications page

    No

    No

    • Changes to CC Promise Grant Logic or Data

    Promise Grant Only: NO CHANGES made to the CC Promise Grant questions, logic or data fields

    No

    Yes

    • CCC MyPath

    No changes other than the new look & feel to the user interface and integration of the new OpenCCC Account system

    No

    Yes

    Changes to CCCApply Administrator

    New “Application Type” setting added to

    Yes

    Changes to

    • System

    • CCC MyPath Onboarding Portal

    • CCCApply Standard & Noncredit Application

    • CCCApply International Application

    • CC Promise Grant Application

    All Student Success Suite applications:

    • Consistent look & feel across user interfaces

    • Aligned with CCCCO style guide

    • Mobile-friendly, Spanish translation

    • Full integration with the new OpenCCC Account system

    • Modern infrastructure and deployment improvements

    No

    New OpenCCC Account System (2.0)

    • All new interface and user flows

    • New Account creation, recovery, sign-in, and edit profile services

    • One-time Two-Factor Authentication and verification process

    • User chooses and validates their Preferred Method of Contact (email or mobile phone)

    • Additional security enhancements implemented throughout Account processes

    • Sleek, modern, mobile-friendly, and Spanish-language translation enhancements

    No

    CCC MyPath

    YES (Tenant Admin migration process)

    CCCApply Applications

    The following changes were made across all CCCApply applications:

    • Renamed the “Account Information/Mailing” page to Profile page in all CCCApply admission applications

    • Removed the OpenCCC Account Information/Edit Account service from inside the applications, and moved to the My Applications page from all CCCApply applications and CC Promise Grant application

    No

    No

    CCCApply Standard Application (only)

    • Added the Social Security Number question to the new Profilepage in the Standard application only

    • Improved layout and format of the Parent/Guardian Information question (only appears to minors)

    • Added functionality to display Standard Application Terms only in the Term Applying For menu

    Optional

    CCCApply Noncredit Application (only)

    • Improved layout and format of the Parent/Guardian Information question (only appears to minors)

    • New functionality to display terms Noncredit Application Terms only in the Term Applying For menu

    Optional

    CCCApply International Application

    Added new data field for capturing “Authorized Agent Email” in the International application

    Optional

    CCCApply Administrator

    • Implemented “Application Type” setting in the Terms module for Standard & Noncredit terms

    • Bug fixes in the CCCApply Administrator

    Yes*

    Optional

    CCCApply Download Client*

    NO NEW data fields have been added to the CCCApply Download Client in this release.*

    No

    CCCApply Report Center

    New In-Progress Application Data Report in Report Center

    No

    Yes

    Changes to Data Downloads or Delivery

    Changes to OpenCCC Account data fields and storage
    Changes to CCCApply Applications data fields and storage

    Yes*

    Yes

    Changes to User Functionality

    New user flows for the OpenCCC Account Creation, Recovery, and Edit Account processes

    No

    Yes

    Changes to College/User Documentation

    See User Documentationsection below

    No

    Changes to College Implementation, Configuration Setup

    See User Documentation section below

    *

    • No data field changes (new, changed, or deprecated fields) have been made in the CCCApply Report Center for the Version 1.0 release.

    • New OpenCCC Account system fields will be available for reporting (ad hoc or templates) in the CCCApply Report Center in the Version 1.0 release.

    • No changes have been made to the CCCApply Full Application (single application) reports in the Version 1.0 release.

    No

    SuperGlue for Apply

    • New OpenCCC Account system data fields will now be delivered to colleges that have implemented SuperGlue for Apply in Version 1.0.

    • The SuperGlue College Adapter v.4.1 is available to be deployed to SuperGlue for Apply colleges and will begin delivering new Version 1.0 data fields with the SSS V.1.0 release.

    Yes (SuperGlue Users)

    Student Success Suite: User Interface Redesign

    In an effort to align with the latest CCCCO systemwide style guide, all Student Success Suite applications and websites have been updated to better support the student onboarding experience with a cohesive look and feel, modern mobile responsive design, and Spanish language translation.

    Changes to the OpenCCC Account

    The highlight of the Student Success Suite Joint Release Spring 2021 is the launch of the all new OpenCCC - the integrated student account system and federated identity initiative for all CCC systemwide technology applications. More than a mere upgrade, the new OpenCCC Account has been redesigned from top to bottom and integrated across all CCCTC systemwide technology applications. The new streamlined account creation and sign-in flow has fewer questions, more security, smarter account recovery options, and better data validation services than the legacy OpenCCC account system.

    Info

    See New Features & Benefits to Users for more information.

    In This Section:

    New Features & Benefits to Users

    The new OpenCCC Account system delivers a faster, more secure and effective centralized student account across all integrated CCCTC products and services.

    • Streamlined User Flow: Redesigned with a modern look & feel, the new “mobile first” UI design allows today’s students to create their accounts faster and easier, anytime, anywhere.

    • Increased Security: New multi-factor authentication keeps personal information and credentials secure.

    • Improved Data Validation: Better accuracy validation, and all new ReCaptcha, validation ensures student email is unique across accounts and street address is recognized as a valid USPS address.

    • Faster Account Recovery: Easy to use account recovery system uses SMS text or email preference. No more security questions!

    • Preferred Language Option:User-friendly English and Spanish translation available.

    • Improved Integration:Across Systemwide Products & Services

    The CCCID and Single Sign On

    Expand
    titleRead More About the OpenCCC Initiative Goals

    The OpenCCC Initiative, launched in 2011 to establish a federated identity initiative (single sign on) based on the implementation of one systemwide ID for every California Community Colleges student (CCCID). The initiative has provided an effective way to tie student data to outcomes and institutional improvement as students swirl among our colleges while taking advantage of a variety of new online services. These goals have not changed. The redesign of the OpenCCC student account system intends to dramatically simplify the user experience during account creation, recovery and sign in - with increased security and improved data validation.

    New Account Creation & Sign In Process

    Consistent with the existing OpenCCC process, multiple paths will lead users to the new account creation process. Regardless of where the user first encounters the account system, the new user interface provides buttons and/or links to begin the account creation process.

    What You Need to Know:

    • The new modern interface supports a simplified user flow with fewer required questions

    • Students can use a unique email address or a mobile phone number to establish their preferred account sign in credentials.

    • Multi-factor authentication has been incorporated into account creation and recovery using a verification code.

    • A new invisible ReCaptcha tool is built in to account creation for added security and validation

    • New account matching & recovery logic is used to reduce duplicate accounts

    • Existing (legacy) OpenCCC account holders are led through a simple first-time sign-in flow to re-validate their account credentials in the new system

    • The user's language preference (English or Spanish) will persist in account creation and recovery email and text notifications

    Sign In Process

    The new Sign In page features a minimalist design and ultra friendly user flow.

    Image Modified

    Note

    Secure Sign In The Username field is no longer

    used for OpenCCC account sign in

    required at sign in for new account holders and no longer collected during account creation.

    Streamlined User Interface

    • The new sleek and modern design features a simplified user flow with minimal onscreen text.

    • Easy access to Account Creation and Account Recovery links.

    • The “mobile first” user interface is designed to support a wider user demographic.


    Sign In Preference

    • Updated architecture supports user preference of using either a unique email address or mobile number as their sign in credential.

    • Successful sign in access requires the preferred credential (email or mobile number) to first be verified through the Verification process during account creation or account recovery (multi-factor authentication)


    Sign In for Legacy Users

    • Existing OpenCCC account holders will be required to authenticate and validate their account credentials using a one-time, user-friendly sign-in process.

    • Note: There are alternate workflows for legacy students who share the same email or mobile phone number. These alternate workflows will be detailed in a release notes update coming soon.

    Create & Verify Account Process

    The two-step Account Creation process includes the Create Your Account and Verify Your Account pages following user sign in.

    Image Removed

    Preferred Method of Contact: Unique Email or Mobile Number

    Users

    Users must have an OpenCCC account to access systemwide technology applications. To create a new account, users should click the “Create an Account” link on the Sign In page to begin.

    The first step in the new Account Creation process includes a one-time, two-factor authentication process using a unique email address.

    Image Added

    Unique Email and Phone Number Required

    • By default, the system will request a unique email address for account creation and verification.

    • Users will have the option to use

    an email address or

    • a unique mobile

    number as their preferred (primary) method of contact. Both

    • phone number for account creation and verification.

    • To complete the second part of account creation, both Email Address and Mobile Phone Number are required fields and must be unique.

    Users

    Preferred Method of Contact

    • The email address or mobile number used for creation and verification becomes the user’s preferred method of contact, by default.

    • NOTE: Users can change their “preferred method of contact” at any time following account creation, but the method must be unique.

  • NOTE: Preferred Method of Contact is a new flag (data field) downloadable/deliverable to colleges.

    • Optional Verification Test Run

    • Users can run through a Verification test to ensure they can receive their required verification code.

    Image Removed

    Multi-Factor Authentication During Account Creation

    After the user chooses a preferred method of of The

    Note

    For security purposes, users will be prompted to use a unique email address for account creation and verification by default.

    Image Added

    Two-Factor Authentication During Account Creation

    Users are prompted to enter a unique email address by default to create and validate their identity (2FA). If for any reason the email address is already in the OpenCCC system and validated by another user, the user can choose to “Use mobile number instead” to complete the verification process.

    If needed, the user can request that the verification code be resent, or they can return to the Sign In page, from the Verify Your Account screen.

    Verification Code

    User receives a Verification Code by email or mobile text message immediately following Create Your Account page process in English or Spanish, depending on the user’s language preference set

    (English or Spanish)

    The user will receive a security code in English or Spanishimmediately after entering their email address on the Create Your Account page. The language preference can be set at any time during the account creation or sign-in process.

    • Maximum of 3 attempts to enter

    valid

    • the correct Verification code

    allowed

    • If user cannot validate their code within

    amount of

    • the allotted attempts

    -

    • , they

    are

    • will be directed to contact Support.

    Image Modified

    Image Modified

    Create Profile Pages

    Following the sign in and verification process, the user is stepped through the required sections of the Account Profile, including Contact Information, Personal Information, and Credentials.

    • Contact Information: The user’s permanent address, with an option to self-identify as homeless.

    • Personal Information: The user’s legal name, preferred name, and birthdate.

    • Credentials: The user’s email, mobile phone number, and their preferred method of contact.

    Account Data Field Changes

    The majority of the existing OpenCCC Account data fields will continue to be collected and passed to the college.

    Deprecated Data Fields

    • The Username field is no longer used in the new Account system <username>

    • The PIN Number field is no longer used in the Account System.

    • The legacy Preferred Name data fields (first, middle, last) have been simplified into one field.

    • Security Questions are no longer used in the Account creation or recovery processes.

    Data Fields Moved to CCCApply

    • The Previous/Other Name fields have been moved to the new Profile page in CCCApply.

    • The Preferred Name question has been simplified to Middle & Last Name fields have been deprecated

    • The Social Security Number question and related data fields have been moved to the Profile page in CCCApply (Note: Standard

    & Noncredit Applications

    • Application ONLY).

    Note

    Important Note: Existing OpenCCC account holders will be able to easily recover their account credentials and sign in the first time they return to the system. See Legacy Account Process for details.

    Account Matching & De-Duplication

    • If the system recognizes the user’s email During the account creation or recovery process, or any time a user initiates the verification process, system searches for duplicate values. If a duplicate email address or mobile phone number enteredis found, the “Account Exists” “Account Exists” page displays and with a “Recover Account” “Recover Account” button.

    • If the user is attempting to create or recover an account using an email address or mobile number that is already associated with an existing account, the system will direct prompt the user to recover their account credentials using the Account Recovery process, or create a new account.

    • The system will allow allows three (3) failed attempts to create or recover a user account.

    New Account Recovery Process

    The account recovery system has been redesigned to streamline the sign in process for students returning to CCCApply, CCC MyPath, or any of the online technology solutions.

    What You Need to Know:

    • New simplified user interface offers clear instructions to existing users

    • Streamlined recovery process & password reset

    • No more required security questions

    • More options for self-serve account recovery

    Image Modified

    Recovery Flow

    • During the sign in process, if the system recognizes the user’s email or mobile phone number, the Account Exists page is displayed and the user is prompted to click the “Recover Account” button.

    • The Recover Account page is then displayed and the user is prompted to enter their Date of Birth and Last Name.

    • Once the user finishes the recovery process, the user should be forced to change their password. Only upon a successful password change will the account be recovered.

    • Once the account is recovered, user should see appropriate messaging, be auto logged in and systematically navigated to the correct place based on the URL/metadata.

    Legacy OpenCCC Account Recovery Process

    As of March 20, 2021, over 11 million OpenCCC accounts have been created by California Community Colleges students. With the implementation of the new account creation, matching, and recovery processes, legacy account holders will be prompted to update and verify their accounts by going through the recovery process in order to confirm unique credentials and comply with the new multi-factor authentication process. This one-time process is easy and clear to existing users. See screen shots below.

    Info

    What is a Legacy OpenCCC Account?

    A legacy account is a unique OpenCCC account that was created prior to the new system being launched in this release. Legacy accounts were created using a process that no longer exists, including the use of security questions and responses, usernames, and PIN numbers that are no longer used in the creation, matching, and recovery processes.

    Image Modified

    Legacy Account Recovery Process

    • On the new Sign In page, the user is prompted to enter their email address or mobile phone number.

    • If the user’s email address or mobile number is recognized by the system, the Account Exists page is displayed, directing the user to proceed through the Recover Account process.

    • During the recovery process, the user will be required to update their password.

    • Upon successful recovery and sign in, the user will be auto-directed and logged in to the application they intended to access.

    Image Modified

    The Update Password Requirement

    • Once the existing account holder attempts to sign in to the new system for the first time, they will be directed to the Update Password page, which is part of the account recovery process.

    Note

    Security Note: Increased security measures have been implemented throughout the new Account creation and recovery processes. The Update Password process includes creating a password with more stringent and modern security practices. The required format is clearly specified.

    Tip

    24/7 Support for Students - The CCC Helpdesk provides account recovery help for students by phone at (877) 247-4836, or via the CCCHelp.info online support community.

    New Edit Account Profile Process

    Edit Account Profile Service

    Image Modified

    Edit Account System

    • One consolidated service for editing and storing user account information.

    • Users can access the Edit Account service from their CCCApply My Applications page(s) or from the Settings menu in the header of any CCCApply or MyPath application.

    • All Account fields can be edited.

    Editable Data Fields

    • The following fields are included in the Account system. Required fields are marked with an asterisk.

      • Email Address*

      • Phone Number & Type

      • Preferred Method of Contact*

      • Legal First and Middle Names

      • Legal Last Name*

      • Preferred Name

      • Permanent Address: City, State, and Zip Code*

      • No Permanent Address Homeless*

      • Birthdate*

      • Confirm Birthdate*

    Info

    Watch this space for more information, FAQs, and tutorial materials about the new OpenCCC Account system and what it means for college and students.

    Account Data Field Changes

    NoteA

    See the Changes to Data Fields & Data Deliverysection for a complete list of all new and deprecated Account data fields, as well as the data fields that were moved from the OpenCCC Account system to the CCCApply applications

    , will be provided to colleges prior to the Pilot release and UAT testing activities. All data

    . Data dictionaries and user documentation

    will be available well in advance of the release

    detailing all data field specifications are published and linked in the User Documentationsection below.

    Changes to CCCApply Applications

    A significant portion of this release will feature changes and enhancements to all CCCApply applications, as well as specific changes within individual CCCApply applications. Below is a list of the change sections.


    In This Section:

    Changes to All CCCApply Applications

    The most significant changes being implemented to the CCCApply applications are related to the redesign and integration of the new Edit Account Profile service, including the display, review and edit functionality that ensures the user’s account information is up-to-date and accurate as it is passed to the college through the CCCApply submitted applications.

    These changes include moving the ability for users to view and edit their account information from inside the CCCApply applications to the My Applications page, the redesign and renaming of the Account Information page, and adding several account fields - which were removed from the OpenCCC Account Creation process - into CCCApply.

    In This Section:

    Note

    The changes described in this “Changes to All CCCApply Applications” section have been implemented in every CCCApply application, including the California Colleges Promise Grant application.

    What Has Not Changed?

    • First-time users will still be auto-directed to their destination application immediately following account creation

    • Returning users will still land on their My Applications page after signing in to resume or start a new CCCApply application

    • Standard & Noncredit applications will still auto-fill from the user’s most recent submitted application (if within 2 years)

    • Returning users can still resume an in-progress - or review a submitted - application from their My Applications page

    • Applicants can still set their preferred language (English or Spanish) and link out to their OpenCCC Account from the Settings menu in any CCCApply application

    Changes to the Edit Account Process in CCCApply

    The most significant change being implemented to the CCCApply applications is the redesign of the Edit Account system and the ability for users to review and edit their OpenCCC account information from a page within the CCCApply application(s) itself. The new implementation has removed the Review Your OpenCCC Account display and link from the Account Information page and moved the section to the My Applications page; thus asking the user to ensure their account information is current and accurate before resuming or starting a new application.

    Note

    Note: Users also have access to their OpenCCC Account at any time from the Settings menu in the header of all CCCApply application pages.

    Changes to the Account Information Page in CCCApply

    As part of the new OpenCCC Account integration with CCCApply, the following changes to the Account Information page were made consistently across each of the CCCApply applications.

    Warning

    BEFORE: The Old Account Information Page

    • The Account Information page appeared in every CCCApply application, including the CCCApply International application and the CC Promise Grant application.

    • The top section of the page - known as the Review OpenCCC Account Information - displayedtheuser’s existing account information details and a link to edit their account data as needed.

    • Any edits made to their account information were stored and passed to the college with the application data at the time of submission.

    Image Modified

    Tip

    AFTER: The New Profile Page

    • The previous Account Information page has been redesigned and is now called the Profilepage.

    • The Profile page will now appear in every CCCApply application, including the CC Promise Grant.

    • The Review OpenCCC Account Information section has been moved to the My Applications page.

    The Previous/Other Name Fields

    • As part of the OpenCCC Account redesign, the “Previous Name” question (and all associated data fields) has been moved to the Profile page in all CCCApply applications.

    • No changes were made to the data fields or the question format, conditions, or error validations.

    Image Modified

    Changes to the My Applications Page

    Consistent with the changes made to align with the new OpenCCC Edit Account system and the legacy edit account modules in CCCApply, the new My Applications page in CCCApply features the new Account Information section display and “Edit My Account” link to OpenCCC.

    Image Modified

    New My Applications Page Interface Design

    • New modern interface design and user flow, consistent with all Student Success Suite applications.

    • Settings menu includes English/Spanish language toggle and link to OpenCCC Account.

    Image Modified

    New Account Information Section & Account Integration

    • New Account Information section and data integration displays the user’s existing account information and link to the OpenCCC Edit Account system.

    • Logic added to display a user notification message if account data is older than 120 days, encouraging the user to review and update their information if needed.

    Back to Top

    Changes to the Standard & Noncredit Application

    The following section describes the changes that were made specifically to the CCCApply Standard & Noncredit Applications.

    In this Section:

    Social Security Number Question Moves to the CCCApply Profile Page

    The new Social Security Number question recently redesigned in 2020 in its legacy position in the legacy OpenCCC Account system (release 6.6.0) has been moved has been moved from the Account system to the new Profile page in the CCCApply Standard & Noncredit Application (only).

    Image Modified

    Social Security Number Question Notes

    • New streamlined layout design released in 2020

    • Question moved to the new

    CCCApply

    • Profile page in the Standard

    & Noncredit

    • App only

    • No changes were made to onscreen text or Help language

    • SSN information from existing accounts will be auto-populated into CCCApply if available

    • No changes were made to the existing SSN data fields

    Data fields

    • If SSN data exists, values will continue to pass to college through Standard

    & Noncredit

    • App downloads/Glue

    Note

    NOTE: Social Security Number information

    will

    is now ONLY

    be

    collected in the CCCApply Standard

    & Noncredit Applications.

    Application

    See more Social Security Number question screenshots.

    Expand
    titleClick to expand

    The Parent/Guardian Information Question Redesign

    In response to multiple requests from colleges to improve the way CCCApply identifies the dependency status of minors in the Standard & Noncredit application, the CCCApply product team, in conjunction with the CCCApply Steering Committee and the CCC Chancellor’s Office, has revised the layout of the Parent/Guardian Information question to minimize confusion and help minors self-identify their dependency status accurately.

    Image Modified

    Changes Support More Accurate Dependency Status Data

    • The purpose of the Parent/Guardian Information question is to determine a minor student’s dependency status based on the criteria mandated by the California education code and the Student Admissions & Account Manual (SAAM) governed by the CCCCO.

    • The question layout has been redesigned but was not moved from the Profilepage.

    • The question only appears IF the applicant is Under 19 years old. This has not changed.

    • Minor changes were made to the question language under the guidance and approval of the CCC Chancellor’s Office.

    New Response Option for Foster Youth Minors

    • To better support minors who are or were in foster care any time after their 13th birthday select the correct response option to determine their dependency status, a new response option was added to the <dependent_status> data field.

    • The language used for the foster youth option was approved by the CCC Chancellor’s Office and the John Burton Foundation.

    Data Field Notes

    • No other changes were made to the existing data fields or the question format, conditions, or error validations.

    • The original response options didn’t change, we just flipped the format of how they are displayed:

    New Layout for the Parent/Guardian Information Question

    Warning

    BEFORE: Old Parent/Guardian Information Layout

    • Current version layout is confusing, causing minors to select the wrong response option and thereby resulting in the wrong Dependency Status for the minor.

    • The previous order of response options has led to a high number of students to claim they are independent minors when they are actually dependent minors under the care and control of a parent or guardian.

    Image Modified

    Tip

    AFTER: The New Parent/Guardian Information Layout

    • The new layout changes and the new order of the response options makes it easier for dependent students to accurately self-identify as a minor under the care and control of a parent or guardian.

    • The order of the response options (radio buttons) has been flipped, placing the option, “I have a parent or guardian”, to the first position - as the majority of minors are dependents and do have a parent or guardian.

    • The new option for foster youth minors is now prominently displayed for this demographic.

    • The language changes are more inclusive of AB540 and eligible nonresident students.

    • No changes were made to the <dependent_status> data field, display conditions, or error validations.

    Image Removed
    Image Added

    New Ability to Display Different Terms in the Noncredit Application

    This enhancement was requested by the CCCApply Noncredit Application Sub-committee in order to allow different terms to display depending on the CCCApply application being submitted. In order to facilitate this customization, a new “App Type” configurable setting has been added to the Terms module in the CCCApply Administrator for the Standard and Noncredit Applications.

    Image Modified

    Display Different Terms in the Noncredit Application

    • Colleges can now configure CCCApply Terms to display (appear) in either the Standard Application, the Noncredit Application, or both applications using the new “Application Type” setting in the CCCApply Administrator.

    • Using the new admin setting, colleges have the ability to display unique term codes, descriptions, start & end dates, and open & close dates in their Noncredit Application.

    Note

    Set Up Information: To display

    Updates to the CCCApply Administrator

    & Report Center

    This section describes the enhancements, bug fixes, and other updates completed for in the CCCApply Administrator, CCCApply Report Center, and other dependent tools and services related to the CCCApply applications.

    Bug Fixes & Updates to the CCCApply Administrator

    In This Section:

    • New “Application Type” Setting Added to the Terms Module to support Noncredit Applications

    • Updates to Error Message Language for Terms & Majors Uploads

    App / Section

    Type

    Item Summary

    Fix or Change Description

    Noncredit App

    Terms

    Feature Enhancement

    New “Application Type” Setting Added to the Terms Module

    Image Modified

    Implement Different Terms in the Noncredit Application

    • A new “Application Type” setting has been added to the Terms module for the Standard & Noncredit Application (only) to allow colleges to implement different terms in their Noncredit Application, if desired.

    • Using the Application Type setting, unique terms intended solely for the Noncredit Application could have different term codes, term descriptions, start & end dates, and open & close dates compared to their Standard Application.

    • The Application Type acts like a flag, and is not a downloadable field.

    • The new setting is designed to be backwards compatible; if the college is not using the Noncredit Application, or opts not to set up different terms for each application, do not need to do anything to prepare for this enhancement.

    Important Implementation Notes

    • New and existing Terms can implement the Application Type setting manually or using the Import Terms process.

    • IF the college chooses to implement the Application Type setting for one Term, then ALL TERMS MUST BE UPDATED with the Application Type setting.

    • Colleges that are not using the Noncredit Application do NOT have to do anything (make any changes) to their existing Terms set up for CCCApply.

    • The Application Type setting is NOT implemented in the International Application.

    Note

    Using the Application Type setting is OPTIONAL; the default state when the new setting is not employed - is to display all Terms in both the Standard & Noncredit Applications.

    Standard App
    Noncredit App
    International App

    Majors

    Update

    Improve Error Message Language for Importing Terms & Majors

    Standard App
    Noncredit App
    International App
    Promise Grant App

    Utilities

    Update

    Expand Allowable Row Limit for Reset Downloads and Spam Filter Utility

    Increased Maximum Number of Applications that can be reset for download or retagged in the Spam Filter UI at one time has been increased from 20 to 100.

    CCCApply Report Center

    Bug Fix

    Info

    CCCApply Admin Tools & Services

    • The CCCApply Administrator is the admin configuration tool for the CCCApply Applications and the CC Promise Grant Application. The Spam Filter UI and Reset Downloads utilities are modules in the Administrator.

    • The CCCApply Report Center is a robust, integrated business intelligence reporting tool (TIBCO/Jasper) that provides real-time data analysis and submitted application reports for all CCCApply applications, state and national schools & colleges, and other related CCCApply data sources.

    Back to Top

    Updates to CCC MyPath

    Image Modified

    New Look & Feel

    Consistent with all Student Success Suite applications, CCC MyPath has completed a comprehensive user interface upgrade to streamline and support your students onboarding experience.

    New OpenCCC Account Integration

    Ensuring continuity across all Student Success Suite applications, the integration of the new OpenCCC Account system starts and ends with CCC MyPath

    Tip

    Are you ready to get started with CCC MyPath? Contact your College Relationship Manager (CRM) at CCCTC Enabling Services to schedule a demo.

    Changes to Data Fields & Delivery

    Note

    IMPORTANT: Colleges will be notified of all Student Success Suite data fields & delivery changes through updated data dictionaries and user documentation prior to the Pilot release in late April.

    Bug Fixes & Maintenance

    Note

    For bug fixes and enhancements to the CCCApply Administrator, see Bug Fixes & Updates in the CCCApply Administrator.

    App / Section

    .

    NEW CCC MyPath Tenant Admin User Provisioning Process

    During the Productiondeployment on January 28, 2022, CCC MyPath college administrator accounts (Tenant Admin accounts) were migrated to the Student Success Suite’s new, secure identity management system.

    Tenant Admin Users: Existing CCC MyPath Administrators (Tenant Admin accounts) will be contacted to work with the CCCTC Enabling Services Implementation & Configuration Engineer (ICE) to walk through the simple account migration process to update their existing accounts. Meanwhile, users will not be blocked from access using your existing credentials.

    Again, this migration should not affect access to existing MyPath Tenant Admin accounts; however, if you or a colleague have an authorized Tenant Admin account and do experience an issue with that account, please contact CCCTC Staff Support at staffsupportccctc@openccc.zendesk.com for assistance.

    Note

    CCC MyPath Administrators - Action Requested: Support engineers are available to help existing users with the migration process. Please contact Enabling Services to complete the process today.

    Back to Top

    Changes to Data Fields & Data Delivery

    The sections below outline details about the data fields and delivery changes being deployed in this release (Student Success Suite Release 1.0).

    New Data Fields

    Several new data fields have been added to the OpenCCC 2.0 Account system. In the launch of the new system:

    • New fields will be delivered via Glue for Apply in the first release, and

    • All new fields will be added to the CCCApply Report Center in subsequent release(s), but

    • None of the new fields will be added to the CCCApply Download Client.

    Note

    New fields will NOT be added to the CCCApply Download Client (See CCCApply Download Client Begins End-Of-Life Cycle.)

     

    New Data Fields

    Application

    User Required

    Brief Description

    Glue for Apply

    Download Client

    Admin Rules

    Preferred Method Of Contact

    OpenCCC

    Required

    Used to indicate the user’s preference between their email address or mobile phone number to verify their identity during account creation.

    Only one value is stored as <preferred_contact>, but both methods can be verified.

    (plus)

    (minus)

    (minus)

    Mobile Phone Verified & Timestamp

    OpenCCC

    System Generated

    Used to indicate the user’s mobile phone number provided was successfully verified for authentication, and the date & time it was verified.

    (plus)

    (minus)

    (minus)

    Email Address Verified & Timestamp

    OpenCCC

    System Generated

    Used to indicate the user’s email address provided was successfully verified for authentication, and the date & time it was verified.

    (plus)

    (minus)

    (minus)

    Address Validation Override & Timestamp

    OpenCCC

    Optional

    New USPS Address Verification checks the validity and format of the user’s permanent address. An override by the user to a suggested address sets a True value, otherwise sets to False.

    (plus)

    (minus)

    (minus)

    Authorized Agent Email

    International App

    Optional

    Optional field to collect an authorized Agent’s emailaddress in the Authorized Agent Contact section of the CCCApply International application (only).

    (plus)

    (minus)

    (minus)

    Info

    Click here to see the new data fields added to SuperGlue for Apply: Data Field Informationfor SSS Release 1.0

    Changes to Data Fields

    Many of the legacy system data fields will still to be collected from students during account creation and delivered to colleges through submitted CCCApply applications and CCCMyPath. Below are some notable change log notes on these fields.

    Data Field

    Brief Description & Change Notes

    Email Address

    Info

    Users must provide a unique email address (required). Email addresses can no longer be shared across family members.

    Verification of User Identity & Sign In

    If used for sign-in authentication, the user’s email address must have a valid format and must be verified with a security code during account creation.

    If selected by the user as their preferred method of contact, the email address must have a valid format and must be verified with a security code.

    Phone Number

    Info

    Providing a phone number to create an OpenCCC account is no longer required; however, the optional use of a mobile phone number will now play a more integral role in account creation, two-factor authentication, and providing consent to colleges, institutions and other entities, to contact the user for purposes related to application(s), registration, and student onboarding.

    Tip

    The Phone Number field (“mainphone” in CCCApply) now supports both domestic and international phone numbers.

    Verification of User Identity & Sign In Credentials

    If the user chooses to use their phone number for the Create & Verify phase of account creation, the phone number used must:

    • be a valid mobile phone number

    • be verified using a security code, and

    • comply with the static disclaimer of consent to receive periodic messages.

    Consent to Receive Text Messages

    This consent disclaimer complies with the Amazon SMS terms of use, and includes opt-out and help instructions to the user. The static text in the consent statement (shown below) is displayed in the Contact Information section of the user’s Account Profile.

    By providing your cell phone number, you consent to receiving periodic messages. Message frequency may vary. Message and data rates may apply. Text "HELP" for help. Text "STOP" to cancel.

    Preferred Method of Contact

    Similar to the requirements for authentication, If the user chooses to make their mobile phone number their “preferred method of contact”, the phone number must:

    • be a valid mobile phone number, and

    • be verified with a security code.

    NOTE: The new Phone Type field is set by default if the user creates and verifies their account with a mobile phone, but must be edited/updated manually if their Phone Number is changed after account creation.

    No Permanent Address: Homeless

    Info

    Identifying if the user is homeless or not is now a required question asked during the Create Profile phase of Account creation.

    The format of the question has changed from an optional checkbox field to a required Yes/No response to “Are you currently homeless?”

    If the user answers Yes then the permanent address fields do NOT display and the user is prompted to continue with the account creation process.

    If the user returns to edit or update this response in their Account Profile, the permanent address fields are displayed and the user must respond to all required fields.

    Password

    Improved security measures have been implemented into the Password field for users. In addition, the ability for user’s to retrieve, reset, and/or change their password is now possible without contacting technical support.

    Preferred Name

    The format of the Preferred Name question has changed to an optional, text input field. This change accompanies the removal of the legacy fields collecting the user’s preferred first, middle, and/or last name.

    Other/Previous Name

    The Other/Previous Name question and fields was removed from the OpenCCC account system, and moved to the Profile Page in all three CCCApply applications. No changes were made to the format of the question, data fields, or error validation. These data will continue to pass to colleges at the time of application submission.

    All CCCApply Apps

    Social Security Number / Taxpayer ID

    The Social Security Number question and all related data fields (listed below) have been removed from the OpenCCC Account system and moved to the Profile page in the CCCApply Standard application (only). No changes were made to the format of the question, data fields, or error validation. If collected during completion of the Standard application, or if the values existed in the user’s legacy Account, the SSN/TIN values will continue to pass to the college at the time of application submission.

    Standard CCCApply Only

    Primary & Secondary Phone Authorized Text Message

    The optional Authorized Text Message consent field for the Primary and Secondary Phone fields have been removed from the OpenCCC account system. These optional checkbox flags have been replaced with a new consent disclaimer which is included in the acceptance of the Terms of Use acknowledgment. For mobile phone numbers, the disclaimer reads as follows:

    (Mobile phone): “I agree to the Terms of Use and to receive calls and/or texts and emails at any phone number and/or email I have provided or may provide in the future, including any wireless number, from any entity associated with my application process, including but not limited to my designated schools and programs.”

     

    Back to Top

    Deprecated Data Fields (NO LONGER IN USE)

    Following the production deployment of this release (SSS v.1.0), the following list of data fields below are no longer collected as part of the new OpenCCC Account (2.0) system and will not be passed with new CCCApply submitted applications data. Although deprecated fields will remain stored in the Apply database, legacy data cannot be updated by users through the new Edit Account interface.

    • Main Phone Extension

    • Main Phone Authorized Text Message

    • No First Name (flag)

    • No Middle Name

    • PIN Number

    • Preferred Middle Name

    • Preferred Last Name

    • Second Phone Number

    • Second Phone Number Extension

    • Second Phone Authorized Text Message

    • Second Phone International

    • Security Questions 1 - 3

    Info

    Important: All data field changes - including deprecated fields - across all SSS applications are backwards compatible with your existing data downloads and SuperGlue for Apply implementations. However, all newdata fields are only being added to SuperGlue for Apply (SGv1.4.0).

    Note

    The new OpenCCC Account system (2.0) has been designed to impose minimal impacts on colleges using CCCApply and CCC MyPath. All user account data - including contact information and personal information fields, remain integrated with existing applications and will continue to be stored and passed to colleges via SuperGlue for Apply, the CCCApply Report Center, and CCCApply downloads.

    Warning

    New data fields will no longer be delivered via the CCCApply Download Client. Colleges are encouraged to implement SuperGlue for Apply as the primary delivery method for CCCApply application data.

    Data Delivery With SuperGlue for Apply

    As of July 1, 2022, all new CCCApply application and OpenCCC Account data will be delivered to colleges through the SuperGlue for Apply service only. The CCCApply Download Client will remain operational for existing/legacy data fields, but will not include any new data.

    Between now and June 30, 2022, only new state legislative or MIS mandated fields will be added to the Download Client. All other non-mandated fields will be available through SuperGlue for Apply only.

    Tip

    Get Started on Your SuperGlue for ApplyImplementation
    Get ready for real-time delivery of CCCApply application data directly to your college ERP/SIS! Contact your College Relationship Manager (CRM) at the CCCTC Enabling Services office to schedule a demo and get started on your implementation of SuperGlue for Apply today .

    CCCApply Download Client Begins End-of-Life Cycle

    In FY2021-22, the CCC Tech Center began outlining steps to sunset the CCCApply Download Client as a supported data delivery service for the CCCApply applications. End-of-life activities include moving the Download Client to maintenance mode and communicating to colleges that all only new state legislative and MIS mandated data fields will be added to the Download Client moving forward. OpenCCC and CCCApply application data fields will only be delivered via the SuperGlue for Apply service.

    As a reminder, the CCCApply Download Client is backwards compatible and will still be able to deliver data for existing Account and CCCApply data fields.

    Bug Fixes & Maintenance

    Note

    For bug fixes and enhancements to the CCCApply Administrator, see Bug Fixes & Updates in the CCCApply Administrator.

    App / Section

    Type

    Issue Description

    Fix or Change Information

    Required Action? Y/N

    Standard / Noncredit App

    Special Links & Opportunities

    Update

    AB540 Tuition Exemption URL Links on the Special Links & Opportunities Page are Broken

    CHANGED: To ensure these two bad (and possibly malicious) web links - that refer AB540-eligible students to more information - are immediately addressed in this release, the following solution was implemented:

    1. Remove the two links of text and links to the defunct AB540 web site;

    2. Modify the existing text to: ”You may be eligible for a special tuition waiver. Fill out and submit to your college admissions office the AB540 Tuition Exemption Request Form.”

    3. Display the current and correct link to the AB540 Tuition Exemption Request Form below the updated text.

    No

    Standard App
    Noncredit App

    Spanish Text

    Bug

    Minor Spanish Translation Errors Reported by Colleges

    1. Under the "Cuidadania/Militar" section - Space needed separating the month.

    2. Under the "Informacion demografica" section - HEMBRA is not appropriate translation, term used for animals.

    FIXED:

    1. Space added to text.

    2. In the "Informacion demografica" section, the term HEMBRA was changed to “Femenino”.

    No

    Known Issues: SSS Release v1.0

    Tip

    For more information, contact College Staff Support or visit the CCCTechnology.info online support community.

    Back to Top

    Implementation & Support 

    To get started with adoption or deployment of any or all of the Student Success Suite technology solutions provided through the CCC Technology Center, free implementation and support services are available through the CCCTC Enabling Services division. To get started, contact your College Relationship Manager who will guide you every step of the way.  

    Enabling Services

    Adoption & Implementation Services

    Email:

    crms@ccctechcenter.org

    College Support Services

    Email: staffsupportccctc@openccc.zendesk.com

    Support for Colleges

    College Staff Support

    Email: staffsupportccctc@openccc.zendesk.com

    Online Support Community

    URL: www.ccctechnology.info

    Support for Students

    CCC Helpdesk

    Toll Free: (877)  
    Email:  support@openccc.net

    Online Support Community

    URL: www.ccchelp.info

    User Documentation

    The following user documentation is revised and published as needed with each Student Success Suite application release.

    Note

    COMING SOON: A comprehensive series of updated user documentation, including data dictionaries, user guides, how to guides and FAQs are currently under-construction to align with this release. Stay tuned for release announcements and links to public documentation updates.  

    Warning

    All Data Dictionaries and User Guides corresponding to this release are published in advance of the Pilot release at the end of April 2021.

    Description

    Version / FILE

    Format

    Release

    Date Published

    CCCApply Standard & Noncredit

    crms@ccctechcenter.org

    College Support Services

    Email: staffsupportccctc@openccc.zendesk.com

    Support for Colleges

    College Staff Support

    Email: staffsupportccctc@openccc.zendesk.com

    Online Support Community

    URL: www.ccctechnology.info

    Support for Students

    CCC Helpdesk

    Toll Free: (877)  
    Email:  support@openccc.net

    Online Support Community

    URL: www.ccchelp.info

    Back to Top

    User Documentation

    The following product and user documentation is updated and published as needed with each Student Success Suite application release.

    Data Dictionaries & User Guides

    Info

    All Data Dictionaries and User Guides for this release are posted in the CCCApply Public Documentation space and the CCC MyPath Public Documentation space.

    CCCApply Download Client Jar File V.

    Description

    Doc Version / FILE

    Format

    Release

    Date Published

    CCCApply Standard & Noncredit Application Data Dictionary

    V.2021

    PDF

    Release 6.9.0

    12-15-2021

    CCCApply Administrator User Guide

    v.2021

    ONLINE

    Release 6.9.0

    12-15-2021

    CC Promise Grant Online Application Data Dictionary

    CCPG-V2022

    PDF

    Release 6.9.0

    01-01-2021

    CCCApply International Application Data Dictionary

    V.2021

    PDF

    Release 6.9.0

    Pending Pilot release

    12-15-2021

    SuperGlue for Apply Data Table Mappings

    V.2021

    ONLINE

    Release 6.9.0

    transfer-client.

    12-15-2021

    CCC MyPath College Portal Administration Guide

    v.2022

    PDF

    Release 6.9.

    0.jar

    jar

    Release 6.9.0

    Pending Pilot release

    0

    01-28-2022

    CCCApply Report Center User Guide

    v.2018

    ONLINE

    Jasper V 6.0.1

    Fall 2018

    CCCApply Download Client User

    Guide 

    Guides

    V.6.

    9

    7.0

    ONLINE

    Release 6.

    9

    7.0

    Pending Pilot release

    CCCApply Administrator User Guide

    v.2021

    ONLINE

    Release 6.9.0

    Pending Pilot release

    CCCApply Report Center User Guide

    v.2021

    ONLINE

    Release 6.9.0

    Pending Pilot release

    2021-2022 CC Promise Grant Online Application Data Dictionary

    CCPG-V2022

    PDF

    Release 6.9.0

    Pending Pilot release

    CCCApply International Application Data Dictionary

    V.2021

    PDF

    Release 6.9.0

    Pending Pilot release

    CCC MyPath User Guide

    v.2021

    PDF

    Release 6.9.0

    Pending Pilot release

    OpenCCC 2.0 Account System User Specification

    v.2021

    ONLINE

    Release 6.9.0

    Pending Pilot release

    Back to Top

    Fall 2018

    CCCApply Download Client Jar File V.6.7.0 (see DLC User Guides link above)

    transfer-client.6.7.0.jar

    jar

    Release 6.7.0

    Fall 2018


    How To Articles & FAQs

    Info

    Additional How To Articles and FAQs are posted to the CCC Support Services space and linked throughout this and other Student Success Suite college-facing sites.

    Title

    Description

    Intended Audience

    How to Sign In to Your OpenCCC Account

    A step-by-step user guide for signing in to your OpenCCC Account and navigating the new Sign In page.

    All Users

    How to Create a New OpenCCC Account

    A step-by-step user guide for creating a new OpenCCC Account.

    All Users

    How to Recover Your OpenCCC Account

    A step-by-step user guide for recovering your OpenCCC Account credentials and resetting your Password.

    All Users

    How To Edit Your OpenCCC Account

    A step-by-step user guide for editing or updating your personal information in your OpenCCC Account.

    All Users

    FAQ: Troubleshooting OpenCCC Account Issues

    Answers to Frequently Asked Questions (FAQs) and troubleshooting resolutions for users that encounter issues with their new OpenCCC Accounts.

    Colleges, Support Reps

    College Documentation Sites

    Back to Top

    Last Revision 02-03-2022