CCCApply User Stats 2016-2019
The User Statistics captured below are updated monthly.
Application Stats
(Ratio of Submitted Applications x Support Issues Reported)
2019 Submitted Applications
2019 Submitted Applications by Month | Ratio of Issues per Applications | |||||
|---|---|---|---|---|---|---|
Month | Standard Application | Promise Grant | International | TOTALS | Incoming Support Calls | Ratio |
January | 249,503 | 10,057 | 248 | 259,808 | 7,892 | 3.0% |
February | 162,912 | 3,781 | 272 | 166,965 | 4,630 | 2.7% |
March | 203,947 | 3,511 | 396 | 207,854 | 4,873 | 2.3% |
April | 281,126 | 8,906 | 438 | 290,470 | 6,227 | 2.1% |
May | 367,127 | 18,954 | 521 | 386,602 | 8,637 | 2.2% |
June | 243,059 | 10,174 | 348 | 253,581 | 6,578 | 2.6% |
July | 300,596 | 10,121 | 318 | 311,035 | 6,740 | 2.2% |
August | 334,004 | 12,123 | 207 | 346,334 | 8,594 | 2.5% |
September | 236,637 | 2,405 | 370 | 239,412 | 4,117 | 1.7% |
October | 294,469 | 1,934 | 438 | 296,841 | 4,367 | 1.47% |
November | 345,955 | 3,921 | 357 | 350,233 | 4,520 | 1.29% |
December | 332,694 | 4,354 | 251 | 337,229 | 4,484 | 1.32% |
YTD Totals | 3,352,029 | 90,241 | 4,164 | 3,446,434 | 71,389 | 2.07% |
2018 Submitted Applications
2018 Submitted Applications by Month | Ratio of Issues per Applications | |||||
|---|---|---|---|---|---|---|
Month | Standard Application | International | Promise Grant | TOTALS | Incoming Support Calls | Ratio |
January | 257,329 | 210 | 10,224 | 267,763 | 7,967 | 2.9% |
February | 171,367 | 226 | 3,895 | 175,488 | 4,581 | 2.6% |
March | 194,907 | 4,072 | 198 | 199,177 | 4,757 | 2.3% |
April | 251,564 | 10,388 | 352 | 262,304 | 6,669 | 2.5% |
May | 289,562 | 22,848 | 402 | 289,562 | 7,296 | 2.3% |
June | 204,451 | 12,688 | 310 | 217,449 | 6,686 | 3.1% |
July | 200,460 | 13,724 | 182 | 214,366 | 6,471 | 3% |
August | 233,356 | 15,466 | 217 | 249,039 | 8,903 | 3.6% |
September | 122,201 | 2,694 | 303 | 125,198 | 3,655 | 2.9% |
October | 179,587 | 2,235 | 379 | 182,201 | 5,127 | 2.8% |
November | 221,678 | 4,637 | 342 | 226,657 | 5,603 | 2.5% |
December | 186,683 | 5,006 | 221 | 191,910 | 5,281 | 2.7% |
YTD TOTALS | 2,513,145 | 3,342 | 107,877 | 2,624,364 | 72,996 | 2.8% |
2017 Submitted Applications
The numbers below reflect submitted application totals by month for the three CCCApply applications: Standard Application, CC Promise Grant Application, and CCCApply International Application. It also breaks down the number of Support Calls coming into the OpenCCC Helpdesk and the ratio of support vs. submitted applications year over year (see 2016 below).
2017 Submitted Applications by Month | Ratio of Issues per Applications | |||||
Month | Standard Application | Promise Grant | INTERN'L | TOTALS | Incoming Support Calls | Ratio |
|---|---|---|---|---|---|---|
January | 214,316 | 10,605 | 31 | 224,952 | 7,337 | 3.3% |
February | 147,325 | 3,479 | 59 | 150,863 | 3,918 | 2.6% |
March | 166,199 | 2,922 | 51 | 169,172 | 4,935 | 2.9% |
April | 207,875 | 15,288 | 98 | 223,261 | 5,188 | 2.3% |
May | 274,718 | 27,679 | 334 | 302,731 | 8,034 | 2.6% |
June | 209,982 | 16,230 | 345 | 226,557 | 7,171 | 3.2% |
July | 192,840 | 211 | 18,681 | 211,732 | 6,504 | 3.1% |
August | 227,054 | 1,129 | 94,884 | 323,067 | 8,703 | 2.7% |
September | 122,518 | 220 | 3,146 | 125,884 | 3,114 | 2.5% |
October | 171,157 | 332 | 3,131 | 177,751 | 3,945 | 2.2% |
November | 216,250 | 341 | 5,788 | 222,379 | 5,281 | 2.4% |
December | 184,512 | 190 | 7089 | 191,791 | 4,590 | 2.4% |
TOTALS | 2,150,234 | 3,151 | 201,833 | 2,358,349 | 64,130 | 2.7% |
Life to Date Submitted Applications
Application | November 3, 2018 | January 31, 2018 | October 31, 2017 | April 12, 2017 | March 7, 2017 | January 25, 2017 |
|---|---|---|---|---|---|---|
CCCApply Standard Application | 7,553,924 | 6,724,466 | 5,526,197 | 5,337,155 | 5,083,651 | |
CC Promise Grant Application | 506,995 | 479,999 | 324,115 | 316,248 | 309,130 | |
International Application | 4,030 | 3,063 | 614 | 492 | 425 | |
OpenCCC Student Account System | 6,300,000 | 5,321,654.00 | 5,104,809 | 4,026,367 | 3,917,978 | 3,761,198 |
Submitted Apps Per Week Chart
Average Apps submitted per HOUR: 1,020
2016 Submitted Applications
The table below details monthly totals of submitted applications for all three CCCApply applications across 2016. It also identifies the number of Support Calls coming into the OpenCCC Helpdesk and a ratio break down of apps vs. incoming support calls.
NOTE: The Account Recovery enhancement released on September 30, 2016 (Release 5.5) is proving to be very effective. See the number of incoming support calls in October & November 2016, versus the months prior to the enhancement implementation. These numbers illustrate a decrease in the overall number of problem calls to the Help Desk by 64.65%
2016 Submitted Applications by Month | Ratio of Issues per Applications | |||||
Month | Standard Application | BOGFW | International | TOTALS | Incoming Support Calls | Ratio |
|---|---|---|---|---|---|---|
January | 193,661 | 10,726 | 204,387 | 15,242 | 7.8% | |
February | 140,129 | 4,557 | 144,686 | 9,316 | 6.6% | |
March | 154,478 | 4,955 | 159,433 | 9,653 | 6.2% | |
April | 217,574 | 17,190 | 234,764 | 13,411 | 6.2% | |
May | 247,303 | 29,133 | 276,436 | 17,632 | 7.1% | |
June | 179,616 | 17,402 | 197,018 | 14,436 | 8.0% | |
July | 166,161 | 17,818 | 183,979 | 13,896 | 8.4% | |
August | 194,865 | 19,057 | 213,922 | 17,242 | 8.8% | |
September | 85,703 | 3,304 | 89,007 | 6,593 | 7.7% | |
October | 122,717 | 3,185 | 125,902 | 3,337 | 2.7% | |
November | 183,252 | 6,667 | 278 | 190,197 | 4,613 | 2.5% |
December | 157,928 | 8,824 | 6 | 166,758 | 4,762 | 3.0% |
TOTALS | 1,885,459 | 133,994 | 278 | 2,019,731 | 125,371 | 6.6% |
Adoption & Implementation Status
As of November 2018