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Recovering an OpenCCC Account

Your OpenCCC student account may become inaccessible if you have:

• forgotten your password

• you no longer have access to the email address or phone number you used to set up the account

When the account is inaccessible, you can recover the account using one of these methods:

• If you have access to the email address and phone number used to set up the account, you can use the “Forgot Your Password?” link on the account Sign In page to recover your account.

• Use an existing California DMV Wallet account, or create an account and follow the instructions for recovering your account with DMV Wallet.

• If the two options above do not work, call student support at (877) 247-4836 or email at support@openccc.net.

I have an OpenCCC account and I know the email address I used to create it, but I can’t remember my password

1. On the OpenCCC account Sign In page, click “Forgot your password?”

2. Enter your birthdate and last name. Click Next.

3. Select a method for receiving your account validation code to reset your password. Click Next.

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4. Retrieve your validation code from your email or mobile phone and return to the account Sign In page.

If you have more than one account in OpenCCC because you opened an account in the past with a different email, you will get see an option to contact support or recover using California DMV Wallet. It is highly recommended to use California DMV Wallet as it takes less time than submitting a ticket to the help desk.

To use California DMV Wallet, click the button Recover my account with CA DMV Wallet instead, then follow the instructions for recovering your account with DMV Wallet.

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I have an OpenCCC account but I can’t remember the email address I used to create the account

1. From the OpenCCC account Sign In page, click “Forgot your password?” The Forgot Your Password screen appears:

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2. Enter your birthdate and last name.

3. Click Next.

4. Enter your phone number and click Next. If you don’t know the phone number associated with the account, leave the field blank and click Next.

5. You may be asked more questions, such as your home address, to help find your account. If an account is found, you will see the contact method screen:
   
   

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6. If you recognize the email, click Next to receive a validation code sent to this email address. If you no longer have access to the email address shown, you can recover your account using DMV Wallet account.
   If you don’t have a DMV Wallet account and live in California, consider creating an account to verify your identity. This will not only give you access to your OpenCCC account, but it also satisfies the ID verification requirement across the California Community Colleges system.
   Note: If you don’t live in California, or if getting a California DMV Wallet account is not an option for you at this time, click the Helpdesk radio button and click the Next button to have a Helpdesk representative contact you.

7. If you have access to the email account or mobile phone listed, and you need to reset your password, click the email or mobile phone radio button and click the Next button. The Validation Code page will display.

8. Find and copy the six-digit security code from the email or text message, as requested.

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9. Enter the security code into the Validation Code input field.

10. Click Next to continue the password reset process.

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Update Password Page

Successful validation of your password reset code will display the Update Password page. Users are required to create and validate a new password at this time.

On the Update Password page:

1. Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.

2. Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).

3. Click the Submit button to validate your secure password.

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Reminder: The password you choose must meet the following security requirements:

• be at least 8 characters in length

• contain at least one uppercase letter

• contain at least one lowercase letter

• contain at least one number

• contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)

• must NOT contain your name

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New Password Validation

After creating a new password that meets all security requirements, a confirmation message containing a new security code will be sent to your email address or mobile phone, which ever is selected during the Forgot your password process.

Steps to validate your password reset code:

1. View the email or text message sent from the California Community Colleges and promptly obtain your security code.

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2. Return to the Validation Code page and enter the code in the Enter Validation Code input field. Click Next to validate the code and your identity.
   
   

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3. Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.

4. Review your profile entries and make any edits needed.

5. Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.

I have an OpenCCC account, but I no longer have access to the email address used to create the account

1. If you do not have a California DMV Wallet account, set up your account by following the instructions on the California DMV Wallet page.

2. From the CCCApply account Sign In page, click “Forgot Your Password?” The account recovery page will appear:
   
   

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3. Click the Verify with DMV Wallet button. A QR code will appear.

4. Open the CA DMV Wallet app on your phone and scan the code. This will verify your identity and sign you in to CCCApply. You will be prompted to reset your OpenCCC Account password.

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5. If recovering your account with CA DMV Wallet does not work, you will see this screen with the error message at the top of the screen:
   
   

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6. Click the Continue with Personal Information button to attempt account recovery with challenge questions.

Support Sites

• DMV Wallet Home Page with mDL Assistant

• CCC Support Services

• CCC Student Support website

Contact the Helpdesk

Phone: (877) 247-4836
Email: support@openccc.net
TTY: (877) 836-9332

Online: ccchelp.info