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Online Meeting Information

Meeting Information

Date & Time:    Tuesday, December 10, 2019   3:30 pm - 4:30 pm

Location  ZOOM: https://cccconfer.zoom.us/j/6770513851      MEETING ID: 677-051-3851


Use VoiP or Call TOLL
Telephone:  Dial: +1 408 638 0968 (US Toll) or +1 646 876 9923 (US Toll)

Upcoming Meetings: 2019-2020 CCCApply Sub-Committee Meeting Schedule


Agenda

TIMEDESCRIPTION
3:30pm

Introductions: - Attendees please add your name, college, and title in the Chat window


Overview of Project Objectives (Problem/Issue - Proposed Development Options) 

Introduce Nancy Jodaitis, Immigrants Rising

Immigrants Rising and other student advocacy organizations have collaborated to identify language and areas in the application that need to be revised and approved 

4:30 pm

Schedule F/U Call?  - Close Meeting

Project Overview

In an effort to improve confusing and/or ambiguous language in CCCApply in support of undocumented, DACA and nonresident aliens, CCCApply has been working various student advocacy groups, including Immigrants Rising, to review a series of change suggestions related to softening on screen question text and implementing more welcoming language (especially the legal language that can often times be scary to undocumented and DACA students (among other special population students).   

Sub-committee Objectives:

  • Meet with sub-committee to review information collected so far
  • Provide quick overview of the CCCApply Redesign project and the progress made so far (implemented and planned work) 
    • Contributors & stakeholder contributions: (Ideas42.org - 5 Key Barriers; Immigrants Rising - student advocacy group; etc.)
  • Review Sub-Committee Objectives
    • Identify stakeholders and user stories
    • Gather and document requirements by stakeholder, application, downstream impacts
  • Review Language Changes Proposed by Immigrants Rising
  • Discuss scope & schedule for Spring 2020 (Q3/Q4)
  • Set priorities and f/u action items 

New Change Requests: Language & Text Changes

Gather feedback

  • CCCApply question language and other onscreen text

  • Softening language in support of undocumented students

  • Revising the “Legal Name” label and Help text

  • Parent/Guardian Information (Dependency Status)


Open Questions

  • What language is "required" for the DOB question?  Who approves changes?
  • Can the Parent/Guardian Information (Dependency Status) question be shortened?  Could text be implemented as Help text?
  • Who can be our ongoing project support /approves changes to the Consent / Submit language

Legal Considerations

  • Office of Civil Rights is cited in the DED for the Date of Birth question - what do we need to know?
  • Parent / Guardian Info 

  • Consent Issues (three of them: In-Progress disclaimer, full consent statement, and
  • Submit Page (Digital Signature? How much do we need to disclose in the App vs. the Privacy Policy?)

Stakeholders 

Who are the stakeholders?

  • At-risk Students Identified by Immigrants Rising:

    • Undocumented, Nonresident Alien Students

    • Students eligible for AB540 / SB68
  • More Special Populations (see CCCCO info below)

    • International F1, M1, J1 Visa Holders

    • ESL Spanish-speaking Students

    • Homeless students (John Burton Foundation)

    • Foster Youth students (John Burton Foundation)

    • Noncredit (Academic Senate)

    • Adult Education

    • Dual Enrollment

    • Gainful Employment

    • First Time in College

    • DSPS

    • EOPS

  • Support Services

  • Marketing / Communications (Outreach & Recruitment)

 According to the CCCCO website, Special Populations include (READ MORE)

Special Populations

If you’re living with a disability, are a current or former foster youth, are homeless, an undocumented resident, or if you’re facing other challenges along your path to reaching your higher educational and career goals, the California Community Colleges is here to help you.

The first step is learning about all the resources available to you and then accessing them. And there are plenty of available resources. For example, under the Americans with Disabilities Act, any discrimination on the basis of a person’s disability is prohibited. Not only can you not be denied access to the community college of your choice because of your disability, but we will provide any reasonable accommodations to meet your needs.

  • If you’re a veteran, you’re eligible to apply for the GI Bill, which will help cover the cost of your education. We also have invested heavily in building veterans service centers on campus, staffed with other veterans and specialized counselors and resources to get you to your goals.

  • Homeless students and students who are at risk of becoming homeless, also can access a variety of services, ranging from food pantries and free farmers markets to financial aid and vouchers.

  • Undocumented students, too, are welcome at our community colleges and can access a bevy of supportive services. In addition, the California Dream Act allows eligible undocumented students to pay in-state tuition.

User Stories

User / StakeholderStory

Undocumented Students

At a time when members of our undocumented communities are grappling with fear and uncertainty, the California Community Colleges has launched a number of initiatives to reassure everyone that our campuses will remain safe, welcoming places for people from all backgrounds to learn.

Serving the largest number of undocumented students in the state, California Community Colleges are committed to serving all students, regardless of immigration status. Undocumented Student Action Week, October 14-18, 2019, is a systemwide campaign to advocate and provide support resources for our undocumented student population. During the week, California’s community colleges are encouraged to engage in advocacy and support efforts in solidarity with undocumented students throughout the state.

Minors / Under Care of PG

Business Needs & Requirements

#Title / DescriptionChange SuggestionOur ResponseRequirement Notes
4

Revise the Citizenship section label to:  "Citizenship & Immigration"

Add "Immigration" to the Citizenship section label 

And change the question text to say "Citizenship & Immigration Status"



5Add language to the Citizenship & Immigration box

Concern : Students are concerned that it is unsafe to state this information and don’t know how it will be shared 

Suggestion : 11) Add this language under the citizenship box: (taken from gender and sexual orientation questions) 

  • This information will be used for admissions and state reporting purposes. It will not be used for a discriminatory purpose 
  • By law, your responses are kept private and secure.


6

Revise the language and increase the font size for "No Documents" checkbox to read, "No Documents, including undocumented, DACA, and AB540 / SB68."

Increase the font size of this checkbox question text. AB

Concern :If you choose other for citizenship, and you don’t see the box, this visa information comes up right away. 

Then you have to scroll ALL the way down this visa list to choose other again. 

Suggestion: 9) Move the no documents box (with new proposed language up to right after Citizenship Status drop down menu, before Visa Status.


7

Revise "California Residency" label to "California Residency for Tuition Purposes"

Concern: In reading the date below, many students could assume they meet the residency if they have been in CA since this date (as if it’s physical presence alone that decides it) 

Suggestions: 13) ADD to “California Residence” for Tuition Purposes 14) Add a link to what requirements are for CA residency for tuition purposes, with info regarding non-resident tuition exemptions (including AB 540/SB 68)


8Revise the language in the Gender and Sexual Orientation 

This information will be used for state and federal reporting purposes. It is optional and voluntary and will not be used for a discriminatory purpose. "Gender" in this context, means a person's sex, or a person's gender identity and gender expression .  Decline to state 

Sexual Orientation 

By California law, the California Community Colleges collect voluntary demographic information regarding the sexual orientation, gender identity, and gender expression of students. 

  • This information is used for summary demographic reporting and will not be used for a discriminatory purpose. 
  • Your responses are kept private and secure. 
  • Providing this information is optional. 1. Please indicate your sexual orientation 


This information will be used for state and federal reporting purposes. It is optional and voluntary and will not be used for a discriminatory purpose. "Gender" in this context, means a person's sex, or a person's gender identity and gender expression .  Decline to state 

Sexual Orientation 

By California law, the California Community Colleges collect voluntary demographic information regarding the sexual orientation, gender identity, and gender expression of students. 

  • This information is used for summary demographic reporting and will not be used for a discriminatory purpose. 
  • Your responses are kept private and secure. 
  • Providing this information is optional. 1. Please indicate your sexual orientation 

9Add Support for Undocumented, DACA Students in Programs & Services on Needs & Interests Page

Concern : No listing of support for undocumented students

Suggestion : 15) Add Undocumented Student Support”in programs and services



10Privacy Policy & Terms of Use


11Consent to Release Information Page


12Submit Your Application page


#Title / DescriptionChange SuggestionOur ResponseRequirement Notes
1Date of  Birth 

New OpenCCC design wants to remove the language for Birthdate question but the DED requires specific language and approval for changes by CO and the Office of Civil Rights. 

Additional information: 
We changed the functionality last year when we removed the restriction for users under 13 to create an OpenCCC account.

When we moved to the mobile layout, we became aware of excessive text in mobile devices.

Change language in the question for mobile and internationalization

See legal concerns in DED. 

Current Language

"This information is used for protection of minors in online transaction environments, as well as to differentiate between persons having the same name. It is also used to comply with state and federal law pertaining to residency, guardianship, and admission of minors to college. This information will not be used in making admission decisions except as permitted by law."

LEGAL Language See DED
2Permanent AddressChange to "Permanent Home Address"Get feedback
3

Revise language in the Parent/Guardian Information section

Fear of Disclosing Personal Information in Parent/Guardian Information Section

Students are worried to put in their parents’ information without knowing that it is protected under federal and state law. Information about residency could cause confusion about eligibility for AB540 and SB68

Suggestions:

  • After “By CA law...circumstances.” Add “ This information is protected by federal and state laws.”
  • Put “The following... residency.” into separate paragraph.
  • After “Your response..college”, add “ Non-residents who meet eligibility requirements can apply for AB540/SB68.” 

Our Response: Update the text in the Parent/Guardian Information section (additional information) as suggested to support student identity and reduce ambiguity. 

By California law, determining your residency for tuition purposes is based on the residency of your parent(s) or guardian(s) until you are 19 years of age, except in certain special circumstances. This information is protected by federal and state laws.

The following questions will be used to determine whether or not you need to provide your information or your parent or guardian's information for the purpose of determining residency for tuition purposes. This information is protected by federal and state laws and will not affect your admission to college. 

Nonresidents who meet eligibility requirements may apply for AB540/SB68

REQUIREMENT: 
















 Click here to expand to see CCCApply Redesign Project Objectives...

Fall 2019 Release Recap

(See all Release Notes from past CCCApply releases)

CCCApply Redesign Project

  1. Objectives for FY19/20 are focused on some key goals and themes:

    1. Finish up the CCCApply Redesign Project work -in compliance with AB 3101
      1. Work completed in FY18/19
      2. Work completed in Fall 2019
      3. Work planned for Spring 2020 (see below)
  2. Implement industry-standard design principles and lessons learned from Student Journey Project, Ideas42 study and collaboration with partners (CCC Foundation, CCGI, Immigrants Rising, etc.)
    1. CCC Design Principles  AND  CCC Diagnosis Deck
      1. Student-centric design decisions
      2. Removing Barriers
      3. Student-User testing & feedback
  3. Compliance with state and federal statutory requirements
  4. Continuous maintenance & support

Milestones: Progress Made Addressing Key Concerns

  1. Streamline & shorten admission application
  2. Support noncredit students with residency free application
  3. Delivery mobile-friendly application
  4. Support ESL/Spanish-speaking Students
  5. Deliver data to colleges quicker (including in-progress application data)
  6. Improve OpenCCC Account system (remove barriers)
  7. Continuous improvement - more frequent updates




Spring 2020 Release

2020 Development Roadmap (Tentative Projects for FY19/20)

 Click here to see Spring 2020 Planned Release...

Upcoming Release:  Spring 2020  (Tentative March or April 2020)

Planned Development:

  1. Implement 2020-2021 Promise Grant Application
  2. Internationalize CCCApply to Spanish - Spanish Translation for all CCCApply Applications
  3. Implement new “Highest Grade Completed” question to  Self-reported MMI questions in CCCApply
  4. Enhance CCCApply to share "in-progress application data" with colleges
  5. Integrate with new OpenCCC Account system
    1. Revise SSN question layout & language; move from OpenCCC to CCCApply apps
    2. Move Previous Name field
  6. Update CCCApply.org to mobile-friendlystudent-centric design
  7. Support California Homeless: Remove residency barrier for California Homeless in Address sections 
  8. Support Dual Enrolled Students: Implement skip logic in Colleges Attended section
  9. Support Undocumented / Nonresident Aliens: Remove language barriers across CCCApply
  10. Update Privacy Policy & Terms of Use for full compliance
  11. Streamline language and layout on the Consent & Submission page for mobile view

California Community Colleges (CCC) is the largest system of public higher education in the United States. Our 115 colleges across 73 districts serve 2.2 million students, which includes two-thirds of the undergraduate students in the state of California. One in four community college students in the nation is enrolled at our colleges, and our tuition is the lowest in the country.

CCC institutions also serve the diverse needs of mid-career professionals looking to boost their skills as they move up the career ladder, immigrants striving to improve their English language skills, entrepreneurs looking to start a small business, and retirees looking to take up a new interest to maintain their cognitive skills

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