Last Update: January 18, 2021
Welcome Staff & Faculty
Find the technical support resources and materials you need for all CCC systemwide technology applications for the California Community Colleges.
To report an issue or incident with a CCCTC technology application or service, contact the technical support email address below or click here for step by step instructions.
Product & Services Documentation
Resources are available to support your college using CCCTC systemwide technology applications and services, including:
OpenCCC Account
CCC MyPath
CCCApply
CCCApply Report Center
Data Warehouse Report Server
and more….
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Click here for all CCCTC Products & Services Definitions |
How To Articles & FAQs
Frequently asked questions and “How To” articles are available for colleges and students for many of the CCCTC Student Success Suite online applications.
New OpenCCC How To Articles & FAQs
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Need help with the Schools & Colleges Lists in CCCApply? |
Support Escalation Flowchart
Support Escalation Process Breakdown
Click the diagram to enlarge.
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Products & Services |
Product and technical documentation for CCCTC systemwide solutions are available to college users:
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Important: CCCApply Download Client End-of-Life is approaching. |
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See How To Articles & FAQsfor CCCTC products and services |
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Click here for all CCCTC Products & Services Definitions |
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Technical Support |
The CCC Technology Center delivers provides technical support to California Community Colleges staff and faculty using for CCCTC systemwide technology applications.
Email: staffsupportccctc@openccc.zendesk.com
Online Forum: CCCTechnology.info
System Requirements: CCCTC Products System Requirements
Report An Issue / Request Support
Online Support Community
Get the CCCTechnology.info is so easy to use, and you can be up and running in less than one minute. Or, even easier, sign in with your Google or Facebook account. Once you’ve signed in, you can start searching, discussing, commenting, and sharing with other college faculty and staff.
Getting started is easy!
Register & Sign-In (less than 3 minutes)
Search by Category or Topic: Categories and discussions can be searched and sorted. Search to see if your issue has already been reported and discussed.
Discuss: Join the conversation or request support.
Getting Started: Adoption & Implementation
User Guide and register for your account today.
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Enabling Services |
CCCTC Enabling Services offers dedicated sales and support to see colleges through to successful implementation, configuration, professional development, and adoption of for systemwide technology solutions at across all California Community Colleges.
Visit the /wiki/spaces/ES/pages/2731999331 page for more information about:
Contact your College Relationship Manager (CRM)
Schedule a product demo or kick-off meeting
Get started with a product Implementation or custom configuration
Schedule training with SME and support engineers
Participate in a Pilot program
Contact Enabling Services at crms@ccctechcenter.org
and schedule a demo or pre-kickoff call today.
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Enabling Services endeavors to build strong relationships with colleges to ensure successful product adoption |
Support Fulfillment & Issue Escalation
CCCTC Support Services is committed to delivering high-quality telephone and online support to students and parents, as well as CCC college faculty and staff.
CCC Helpdesk
CCCHelp.info Online Community Support for Students
CCCTechnology.info Online Community Support for Staff
College Staff Support
Support Fulfillment & Escalation
The CCC Helpdesk (tier 1) provides 24/7 telephone support and monitors the CCCHelp.info online community to ensure any issues are identified and quickly resolved. Our professional team of support representatives will work with users to ensure every issue is quickly brought to closure.
Escalation Process
If an issue cannot be resolved immediately, our efficient escalation process is designed to keep users informed of the status of their issue throughout the resolution process. When required, issues are escalated using the process outlined below.
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