Welcome Staff & Faculty
Find the technical support resources and materials you need for all CCC systemwide technology applications for the California Community Colleges.
To report an issue with a CCCTC technology application or service, contact the technical support email address below or click here for step by step instructions.
Support Escalation Flowchart
Support Escalation Process Breakdown
Click the diagram to enlarge.
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Products & Services Documentation |
Resources are available to support your college using CCCTC systemwide technology applications and services, including:
and more….
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Click here for all CCCTC Products & Services Definitions |
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Technical Support |
The CCC Technology Center delivers support to California Community Colleges staff and faculty using systemwide technology applications.
Email: staffsupportccctc@openccc.zendesk.com
Online Forum: CCCTechnology.info
System Requirements: CCCTC Products System Requirements
Report An Issue / Request Support
Online Support Community
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Get the CCCTechnology.info |
Getting started is easy!
Register & Sign-In (less than 3 minutes)
Search by Category or Topic: Categories and discussions can be searched and sorted. Search to see if your issue has already been reported and discussed.
Discuss: Join the conversation or request support.
User Guide and register for your account today. |
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Get Started |
CCCTC Enabling Services offers dedicated sales and support to see colleges through to successful implementationimplementations, configuration, professional development, and adoption of systemwide technology solutions at all California Community Colleges.
Get started on custom implementations of:
SuperGlue for Apply
Noncredit Application
CC Promise Grant Application
Contact Enabling Services at crms@ccctechcenter.org
and schedule a demo or pre-kickoff call today.
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Enabling Services endeavors to build strong relationships with colleges to ensure successful product adoption |
Support Fulfillment & Issue Escalation
CCCTC Support Services is committed to delivering high-quality telephone and online support to students and parents, as well as CCC college faculty and staff.
CCC Helpdesk
CCCHelp.info Online Community Support for Students
CCCTechnology.info Online Community Support for Staff
College Staff Support
Support Fulfillment & Escalation
The CCC Helpdesk (tier 1) provides 24/7 telephone support and monitors the CCCHelp.info online community to ensure any issues are identified and quickly resolved. Our professional team of support representatives will work with users to ensure every issue is quickly brought to closure.
Escalation Process
If an issue cannot be resolved immediately, our efficient escalation process is designed to keep users informed of the status of their issue throughout the resolution process. When required, issues are escalated using the process outlined below.
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