Business Need
The CCCApply project manager has received multiple requests from colleges during implementation meetings and trainings, and Tim Calhoon received specific feedback from attendees at the 2015 CCC League Conference, for some kind account creation confirmation beyond the confirmation page that appears onscreen after the user creates their account. The CCCApply Steering Committee agreed that an account creation confirmation email should be sent out immediately upon OpenCCC Account creation. The email should contain the students CCCID and other confirmation details, including a link to OpenCCC Helpdesk and reminders to record their Username, Password, and PIN number.
Proposed Solution
Send to the students email address. No verification action is required on the part of the student. Subject headline: OpenCCC Account Creation Confirmation.
OpenCCC Account Creation Confirmation Email
To help our students access and retain the details of their new OpenCCC account, a system auto-generated confirmation email is now sent for every new OpenCCC account created. Delivered to the email address provided during account creation, the confirmation includes the student's first and last name, the CCCID (California Community Colleges Identification), and links to Support and the Help Desk. Also included in the email:
- CCCID Confirmation: The user's unique seven-digit CCCID (three letters + four numbers);
- Apply to College: A reminder that the creation of the OpenCCC account is not equivalent to applying to college, and provides a hyperlink to CCCApply.org where the student can apply to the college of their choice if they haven't done so already.
- Self-Service Account Recovery: Information and a hyperlink to the OpenCCC.net website for Account Recovery;
- Need Help? Information and a hyperlink to the online student support site, CCCHelp.info, to access 24/7, online support information.
Requirements Summary
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Change Specifications
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Changes to Data Download File
Changes to Logic
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Supporting Documentation
Below is additional documentation (i.e., CCCCO legal opinions, residency and/or education code citations, legislation citations, supplemental information, etc.) to be referenced in support of this change request.
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