OpenCCC Account Creation Confirmation Email
- Patricia Donohue
Business Need
The CCCApply project manager has received multiple requests from colleges during implementation meetings and trainings, and Tim Calhoon received specific feedback from attendees at the 2015 CCC League Conference, for some kind account creation confirmation beyond the confirmation page that appears onscreen after the user creates their account. The CCCApply Steering Committee agreed that an account creation confirmation email should be sent out immediately upon OpenCCC Account creation. The confirmation should be sent to the user's email address that was used to create the account and should contain the students CCCID and other confirmation details, including a link to the OpenCCC Helpdesk and reminders to record their Username, Password, and PIN number.
User Story
As a user who has successfully created an OpenCCC account, I should receive a confirmation email with pertinent information so that I have a record.
Proposed Solution
To help students access and retain the details of their new OpenCCC account, a system auto-generated confirmation email will be created and sent for every new OpenCCC account created. Delivered to the email address provided during account creation, the confirmation includes the student's first and last name, the CCCID (California Community Colleges Identification), and links to Support and the Help Desk. Also included in the email:
- CCCID Confirmation: The user's unique seven-digit CCCID (three letters + four numbers);
- Apply to College: A reminder that the creation of the OpenCCC account is not equivalent to applying to college, and provides a hyperlink to CCCApply.org where the student can apply to the college of their choice if they haven't done so already.
- Self-Service Account Recovery: Information and a hyperlink to the OpenCCC.net website for Account Recovery;
- Need Help? Information and a hyperlink to the online student support site, CCCHelp.info, to access 24/7, online support information.
Requirements Summary
| # | Title |
|---|---|
| 1 | This needs to be a system autogenerated email confirmation for every new OpenCCC account that gets created. |
| 2 | Email should be sent to the email address established in the account. |
| 3 | Subject Line of the email should be "New OpenCCC Account Creation" |
| 4 | The Account Creation date should appear in the email. |
| 5 | We need to introduce a variable field to insert the student's first name and last name. |
| 6 | The email needs to include the Congratulations sentence. |
| 7 | The email should include the student's assigned CCCID (insert variable field logic) along with the static verbiage of what the CCCID is. |
| 8 | The email should include the Apply to College section. In this section, the CCCApply.org should be a hyperlink that routes to www.cccapply.org. Even though the verbiage of the email shows the <www.cccapply.org> dont include that in the text of the email. It's included in the template to indicate the hyperlink functionality. |
| 9 | The email should include a Self-Service Account Recovery section. In this section, the OpenCCC.net should be a hyperlink that routes to www.openccc.net. Even though the verbiage of the email shows the <www.openccc.net> dont include that in the text of the email. It's included in the template to indicate the hyperlink functionality. |
| 10 | The email should include a Need Help section. The template shows the data that needs to be included. In this section, the CCCHelp.info should be a hyperlink that routes to www.ccchelp.info. Even though the verbiage of the email shows the <www.ccchelp.info> dont include that in the text of the email. It's included in the template to indicate the hyperlink functionality. |
Change Specifications
Create HTML email framework
- Create interface and implementation for sending emails. This should be able to be used for other account emailing needs in the future.
Create New Account email specific implementation
- Need to implement the general account email interface to send an email to newly-created account users.
Create email HTML template
Create the HTML template for the email, based on the Account Creation Confirmation Email Template details below. Note: the image included MUST be embedded and NOT a link.
Account Creation Confirmation Email HTML Template
Below is the confirmation email that is sent to each new account user.
<Account Creation date>
Dear <student name>
Congratulations on successfully creating your OpenCCC Account.
Your CCCID is: <CCCID>.
Your CCCID is your unique ID that allows you to access the online services of the California Community Colleges using a private, secure, single sign-on account.
Apply to College
If you have not already done so, take the next step to apply for admission to a California community college. Visit CCCApply.org <www.cccapply.org> and begin by selecting a community college from the dropdown menu in the 'Apply Today' tool.
When you click 'Apply' with a college chosen, you will be directed to that college's admission application process. Be sure to read through the admission application requirements carefully. Each college sets its own requirements.
Self-Service Account Recovery
User self-service account recovery is available at OpenCCC.net <www.openccc.net>
Need Help?
California Community Colleges Help Desk
Toll Free: 1-877-247-4836
Email: support@openccc.net
CCCHelp.info <www.ccchelp.info> is a 24/7, on-demand, community-powered, support site that provides official FAQs and online support to students as they apply to college and navigate the California Community College system.
We hope you enjoy your California community college experience.
Thank you!
CCC Technology Center
Changes to Data Download File
There are no changes to data or the download file as a result of this change request.
Changes to Logic
There are no changes to field logic or residency logic as a result of this change request.