The following one-time update process pertains to all existing Data Warehouse Report Server (DWRS) users prior to CCC Data Warehouse v.2.2.0 release (February 2023).
Update Process by User Type
Reminder! The following changes pertain to user accounts established prior to the CCC Data Warehouse v.2.2.0 release in early February 2023.
User Type | What Changed? | Update Existing Email Address? | Update Existing Password? | |
College User (Single college district) | SSO User |
| Contact your college/district IT Dept. as needed | Contact your college/district IT staff as needed. |
District User | SSO User |
| Contact your college/district IT Dept. as needed | Contact your college/district IT staff as needed. |
Chancellor's Office User | Non-SSO User |
See Data Warehouse Report Server User Guide for more information including Password Reset Process, etc. | Contact CCCTC Support to confirm or update email address. Must be valid in order to complete Forgot Password? reset process. | Yes. Existing users must reset their password and re-authenticate their QR Code and verification process. For password reset, use the self-serve Forgot Password? link on the DWRS Sign In page. |
CVCOEI User | Non-SSO User | Same as above. | Use the self-serve Forgot Password? process | |
CCCTC Administrator | Non-SSO User | Same as above. | Use the self-serve Forgot Password? process | |
*Non-SSO User = Direct access user (non-IdP) via two-factor authentication (2FA).
New Access Process for College/District Users
College and district users will now access the Data Warehouse Report Server via a custom URL configured to their specific MIS code. See Data Warehouse Report Server URLs to find your link.
This change enables single sign-on for authorized users using their existing institution’s IdP credentials (email, password, etc.)
This means that college and district users will no longer “sign in” or authenticate via the direct, two-factor (2FA) process. Changes and updates to user credentials should be directed to your internal college/district IT staff.
For help using the Report Server, please refer to the Data Warehouse Report Server User Guide.
Put a note about problems or issues with colleges/districts that have email issues - direct them to Support. Authentication (use the code on top) or use local time.
Update Process for Existing User Accounts (non-SSO)
What do other external users (non-SSO) need to do to update their existing DWRS user account?
All other user account types (non-SSO users) must complete a one-time update process for their existing accounts
From the DWRS Sign in page via the new DWRS URL (should redirect the user, but not sure):
Enter your Email Address
Confirm account Email address is valid and updated in our system (KC).
Ensure the Email Address entered is the one used during account creation. This is needed to validate and reset password (one-time).
If email is no longer valid or is forgotten, the user should contact CCCTC Support to update the email address in their user account. The user should then return to the Sign In page.
On the Sign In page, click on the Forgot Password? link, enter your email address and Submit.
Retrieve Reset Password email and click the verification link. Add and confirm a new password when the Update Password page appears.
Return to Sign In page and retry logging in with email and new password.
Ensure
Continue
Enter email address and