FAQs & Other Support Information

Product FAQs

User Guides

Contact Enabling Services

Designed to provide 24/7, on demand, self-service support for California Community Colleges administrators and staff, it's also monitored by Tech Center support technicians and SMEs across all system-wide technology applications.

• CCCApply Applications & Services

• OpenCCC

• MyPath Student Portal

• SuperGlue

• COCI

• Curriculum Inventory

• Data Warehouse Report Server

Hours of Operation

CCCTC support technicians monitor all new posts and replies, Monday - Friday, 7:00am - 4:00pm PST. Technicians are trained to triage issues for severity, priority, and whether the issue is applicable to your college or all colleges, in order to determine the appropriate escalation process.

How Does it Work?

Every post submitted on CCCTechnology.info is reviewed by a CCCTC support technician during business hours, Monday - Friday, 7:00 am - 4:00 pm, and triaged to determine severity and if the issue pertains to all colleges or is unique to your college or system. In any case, all posts will be answered via a reply to the post so that all colleges can benefit from the official response. Often times the response will provide enough information to solve similar issues for other colleges.

Support Issue Triage

If the support technician identifies that the issue pertains specifically to your college, it will be answered in the post and will be transferred to the OpenCCC Staff Support Issue Tracking System, powered by Zendesk. This will ensure transparency and allow the college to communicate privately with CCC support representatives until the issue is resolved.

Alternate Support Process

In the event the online support site is unavailable, please follow this alternate procedure for OpenCCCApply support:

Step 1

• College faculty and staff should first call the California Community Colleges Help Desk call center at 1-877-247-4836.

• For verification purposes, the CCC Help Desk will always need to call the staff member back at a college department office.

Step 2

• A phone number has been created for the exclusive use of college faculty and staff (530-487-4113). The caller should leave a detailed message with their name, position title, and office phone number. A Help Desk administrator at the CCC Technology Center will call the staff member back at the phone number provided. For verification purposes the CCC Help Desk administrator will always need to call the staff member back at a college department office.

Who Should Use the Support Site?

Using the Support Site

Support requests will no longer be handled directly by the Tech Center outside of the support site. To submit a request for support, visit the site today and register for an account. Ask questions, peruse the Conversations, be sure to "Follow" the CCCApply System Alerts category page to stay informed. Visit CCCTechnology.info today!

Registering for an Account

Reporting a Bug or Incident

If you encounter an issue - such as an application outage or error page - or identify a bug within a product or service, please visit the CCCTechnology.info college support site immediately to see if the issue has already been reported by another college. If the issue has not yet been reported, please sign in, navigate to the product Category page (if applicable), and post the required details of the issue you are encountering.