The CCC Technology Center has received multiple concerns from a handful of colleges that have implemented the SSO proxy -or are in-process of implementing the SSO proxy - as a requirement to their Canvas LMS adoption. These are colleges are:
- Antelope Valley College
- Butte College
Issues & Concerns:
The issues that we are hearing from the colleges are:
- The Proxy is creating confusion amongst students - barrier to a legitimate workflow they are expecting
- College faculty & staff have not been informed on the Proxy
- The Proxy UI is not user-friendly - doesn't provide enough information about what it is and why are they seeing this?
- The Proxy UX is not user-friendly - doesn't provide a streamlined process
| Issues & Concerns | Proposed Solutions | |||
|---|---|---|---|---|
Canvas Proxy Integration Requirement | Proposed Solutions | |||
| A | Colleges have raised concerns about the proxy integration requirement for Canvas; | |||
| Colleges aren't prepared to implement yet another finding it challenging to introduce another sign-in process for students | ||||
| Colleges have completed integration from the technical perspective, but don't understand, or haven't adequately implemented the proxy process from a workflow perspective | ||||
Proxy Perception Issues | Proposed Solutions | |||
| Colleges do not understand the underlying purpose of the proxy, or the importance of the OpenCCC Account and the CCCID. | ||||
| Colleges that adopted OpenCCCApply years ago never stored the CCCID in their SIS, thus the processes are not in place to implement the full workflow process | ||||
| Based on feedback from colleges, students perceive the proxy to be illegitimate ("Is this for real?"). It appears to be a phishing attempt or scam, and doesn't feel congruent to their expectation that they were on their way to Canvas from their college portal.. | ||||
| Colleges perceive the proxy as a barrier for their students | ||||
| Faculty and staff perceive the proxy as a barrier for them - they are frustrated | ||||
UI/UX Design & Workflow Issues | Proposed Solutions | |||
Project Management Issues | Proposed Solutions | |||
Development & Deployment Issues | Proposed Solutions | |||