| Request No. | 2018-28 |
|---|---|
| Date of Request | July 25, 2018 |
| Requester | Tim Calhoon / Patty Donohue for Steering Committee & Redesign Workgroup |
| Application(s) | Apply, BOG, IA |
| Section / Page | Review Application, Consent page & Submit Page |
| Steering Hearing Date | July 25, 2018 |
| Proposed Change to Download File | No |
| Proposed Change to Residency Logic | No |
Problem / Issue
During the July 25 CCCApply Steering Comm meeting, the approved changes for September 2018 by the CCCApply Redesign Workgroup (Chancellor's Office) were reviewed. The two changes proposed that affect the last few pages in the application (Remove the Review Application page; and Combine the Consent & Submission pages) were discussed at length and the committee would like the following tweaks made that would still allow the applicant to see the Review Application information if desired. The improvement would be to treat those three pages of functionality into one page - similar to a "Checkout" page in a shopping cart.
Proposed Solution
Combine the Review Application detail, the Consent to Release language and checkboxes, and the Submit button into one page.
- Remove the mandatory "Review Application" page from the Application flow and remove from the navigation tab
- Combine the Consent page and the Submit Your Application page into one page entitled, "Consent & Submit"
- Add a section at the top of the Consent & Submit page entitled, "Review Your Responses"
- Display instruction and button for the student to review all responses they are about to submit
- Instructive text: "We recommend that you review your responses to ensure you've provided complete and accurate information."
- Display a button to "Review Application Responses" - when selected, display the Review Application page information on the same page or in a pop-up window so they don't leave the consent and submit page
- The option to review responses should be optional. The user can skip reviewing their responses if they choose.
- Below the Review Your Responses section, display the current Consent page information - no changes to the language or checkboxes
- Below the Consent information, display the information from the Submit page, including the mechanism / button to "Submit your application"
The idea is to make this entire process feel like the user is about to purchase something or finalize a transaction, where they are provided an opportunity to review what's in their "cart", agree to the sales terms (consent to release is part of the deal) and submit (purchase) all in one clear, comprehensive flow.
Notes
This change request originated through work in the CCCApply Redesign Workgroup - a group organized by Vice Chancellor Omid P. to address concerns raised in AB 3101 to try to streamline the CCCApply standard application. The request to remove the Review App page, and consolidate the Consent & Submission pages were then discussed further during the July 25 Steering meeting. This advisory committee expanded upon the original request with this improvement. Working on a mock-up.