Project Objectives

The following project objectives are in response to AB3101. In addition, all efforts are being made to address AB705 (multiple measures) across the Core Applications.

Streamline the overall OpenCCC Account and the CCCApply student applicant experience to 

To achieve this objective, revisions would be made to the backend and APIs as well as user interface enhancements and question/field removals

• Redesign & streamline the OpenCCC Account system and get the data to colleges quicker, easier and more frequently

(major overhaul to the user interface)

New modern, micro-services tech stack 

One-page application with enhanced

• Redesign & streamline the CCCApply Standard application and get the data to colleges quicker, easier and more frequently

1. Remove any/all questions that do not need to be collected at time of application
2. Simplify required questions and enhance intelligent skip logic (SSN)
3. Modernize technology, back-end micro-services, and deployment process
4. Build-in language translation or other support for international and ESL students
5. Move "Consent to Release" to the enrollment page and post to database allowing colleges the ability to reach out and support students during the on-boarding process; enhance Email rules to allow rules to be implemented before "submission"
6. Leverage available data from other services (CCGI, CDE, CalPass, IRS, DMV

Student focus groups and interviews are in-progress during July 2018.

Ideas42.org must have "recommendations" to the CO by October.

Blockers & Issues 

Add "Consent to Release" to the OpenCCC Account creation process

• College applying to (one or more) possibly

• Term Applying For*

• Intended Major or Program of Study*

• Education Goal*

• Consent to Release Personal Information to (college(s) applying to)

OpenCCC Account System

Pre-Account Creation Process

Welcome to OpenCCC Page

This page, as we know it now, would be completely removed from the new OpenCCC Account redesign.  The language would be move/incorporated into a new HELP page  accessible from the banner/header. 

1. Remove the Welcome to OpenCCC page and move the text information to a HELP link in the OpenCCC header.

Image Removed

Create Your Account Page

This page, as we know it now, would be completely removed from the new OpenCCC Account redesign.  The language would be move/incorporated into a new HELP page  accessible from the banner/header. 

1. Remove this page  "Create Your OpenCCC Account" from new OpenCCC Account redesign;
2. Move the instructiive text to a HELP page in the OpenCCC header.
3. Create a NEW page that would provide step by step information and video tutorials for "How to create your OpenCCC Account"  
   1. Why do I need an email address and how do I get one?
      1. Provide users with an "OpenCCC" email account?

Image Removed

1. Add a HELP page to the OpenCCC Account system that contains information on:
   1. How to create an OpenCCC account
   2. How to recover your OpenCCC account
   3. How to reset your OpenCCC password
   4. How to edit your OpenCCC account

Sign-In Page

Add wireframes here with estimates

Sign-In Page

Add wireframes here with estimates

Help Page - NEW

New page added to the new OpenCCC Account design that would include all the language from the:

• Welcome to OpenCCC page
• Create Your Account page
• Support information

1. Add a new page to the OpenCCC Account process
2. Make it accessible from the OpenCCC header
3. Include information on OpenCCC Account system and process
   1. How to create an OpenCCC Account
   2. What is the CCCID and what it is used for?
   3. Where do I find my CCCID number?
   4. How do I edit my OpenCCC Account?
   5. How do I recover my Username & Password?
   6. How do I change my password?
   7. How do I edit my security questions?

Edit Account

Required fields are indicated with an asterisk.

• Legal Name*

• Permanent Address*

• Previous or Alternate Name

• Preferred Name

• Main Phone

• Main Phone Text Message Authorization

• Second Phone

• Second Phone Text Message Authorization

• Email*

• Birthdate*

• Social Security Number*

Note: In March 2017, a checkbox was added to the OpenCCC Account allowing a homeless applicant to state they have no permanent address because they are currently homeless.

{Checkbox} I have no permanent address because I am currently homeless

Legal Name

1. Reformat the text input fields so they appear in one line - saving space 

Previous Name

1. Reformat this question to an optional checkbox from a Yes No radio button - thus saving space and TIME for all users

2. Reformat so that IF the user checks the optional checkbox, the text input fields appear in one line

Preferred Name

1. Reformat this question to an optional checkbox from a Yes No radio button - thus saving space and TIME for all users

2. Reformat so that IF the user checks the optional checkbox, the text input fields appear in one line

Date of Birth (Birthdate)

The “Birthdate” is used to identify minors for residency calculation and collection of parent or guardian contact information.  The Office of Civil Rights, a federal agency, acknowledges that collection of the birthdate is allowed under California State law.

NOTE:  Birth date is sensitive information, protected by federal law and the Office of Civil Rights (with regard to age discrimination). Any change to the text, prompt, access, or transmission of this data item must be approved by the Legal Counsel of the CCC Chancellor’s Office and the Office of Civil Rights. This information may not be provided to staff in the capacity of making a decision to admit an applicant until after the applicant is admitted—that is, uniformly enabled to register for classes.

NOTE:  The Date of Birth field has been update to ALLOW students under age 13 to create an OpenCCC Account (July 2018)

1. Change the format of this field onscreen to a DATE PICKER 
2. Minimize the onscreen text as needed.

Social Security Number

1. Reformat the SSN question completely - 
   1. Move the SSN fields up to the top of question under the Social Security Number label
   2. Simplify the legal text as shown OR streamline further and place it all behind a "pop-up text" link 
      1. NEED APPROVAL from CO & IRS to revise the regulatory language
2. Remove the SSN Type field completely 
3. Keep the "No SSN" checkbox and language to provide students who don't have an SSN or "decline to provide" an SSN = the checkbox language OR change the purpose of this additional checkbox 
   1. "I plan to apply for financial aid." OR
   2. Some disclaimer that the student has read & understands the penalty if they fail to provide an SSN/TIN
4. Remove the International No SSN additional checkbox that appears when a student checks the "No SSN" checkbox as it won't be needed by removing the SSN Encouragement Language pop-up

Image Removed

SSN Encouragement Language Text

The purpose of the SSN Encouragement pop-up box WAS to reinforce the importance of providing a Social Security Number, if available.  

1. Remove the SSN Encouragement Language pop-up completely from the Account Creation section and the "Edit OpenCCC Account" areas.

Permanent Address

1. Rename the field to "Address" and reformat the "Permanent Address" section so that it acts as double duty for the Current Mailing Address
   1. Combine the "permanent" and "current mailing" addresses into one section
   2. Line up the Street, City, State, Zip into one line
2. Add checkbox "My Current Mailing Address" is the same as my permanent address to this section
3. Bring all "homeless" checkboxes up to this section

Email Address

1. Move the Email Address field up directly below Legal Name fields (and other optional name checkboxes) 
2. Allow the Email Address to be the same as the applicant's Username

Telephone Number

1. Update the format of the Main Phone field to include a "type" drop down "What type of phone number is this?" 
2. Add a link adjacent to phone number field for "Add another phone number"
3. Include the SMS Text Message Authorization checkbox for each phone number added

PIN Number

1. Make the PIN number optional 
2. Include in the new "Account Recovery Method" section (described below)

Security Questions

1. Make the Security Questions optional
2. Include in the new "Account Recovery Method" section (described below)

Consent to Release Information

1. Add "Consent to Release Information" section to the end of the Account Creation process 

1. Add a new question/section for "How do you want to recover your account?"
   
   1. PIN number?
   2. Email 
   3. SMS Text Code
   4. Security Questions

Non-Credit Application

Requirements

Would we need colleges to sign a waiver stating they would assume the responsibility for "Non-credit to Credit" student status transition?

1. In order to meet the expedited timeline proposed by the CO for this Redesign Project, create a copy of the existing CCCApply Standard uPortal application and remove questions that are not relevant for non-credit students at the time of application.
2. The new NC application would plug into the existing process in-use by colleges:

1. Colleges would receive a unique URL based on their MIS code

1. Colleges would receive a branded version of a Non-Credit application, with a unique URL based on their MIS code

1. Colleges would have a Pilot version of their NC application as well as a Production version

1. All data fields would be downloadable using the existing CCCApply Download Client (and Project Glue)
   1. Non-credit app would download from the same download servers
   2. Colleges would build a unique Format Definition XML and Job XML files for NC application

1. All data fields would be available for reporting in the CCC Report Center 

1. All admin configuration would be managed in the CCCApply Administrator

1. OpenCCC Account data would be passed through to college through submitted application to Downloads 
2. NC apps would also be passed through the Spam Filter and other data matching services 

1. Students would find their submitted "Non-Credit" applications in the same area as their "Standard Applications" ???

Legal Name

Previous Name (Optional)

Preferred Name (Optional)

Date of Birth (Date picker)

SSN (Optional)

Email Address / Username 

Password

Recover Account Method (PIN, Security Questions, Email Link, SMS Text Message Code)

Address(es)

TelePhone(s)

Enrollment Page

College(s) Applying To

Term Applying For

Education Goal(s)

Program Applying For

Consent to Release Information

Enrollment Status

Highest Education Level

Last High School Attended

Parent/Guardian Education Level 1 & 2

Gender

AB620 (Sexual Orientation & Transgender)

Primary Language

Race & Ethnicity

Marital Status

Military Status

Citizenship Status

Dependency Status (Parent/Guardian Information)

Foster Youth Status

Parent/Guardian Address (Permanent & Current Mailing)

Parent/Guardian TelePhone(s)

Homeless Youth Status

Introduction Page

1. Remove this page from the Application process
   1. Remove from the navigation side bar
2. Move the information/text to a HELP link in the header or footer 
3. Change the logic so that a new applicant coming directly from the OpenCCC Account creation process lands on the Enrollment page instead of this Introduction page;
   1. Change the logic so that a returning applicant lands on the Enrollment page and not this page.

Account Information Page

Update the Account / Mailing Information page so that it only displays IF the student has not applied in 4-5 years since last submitted application. 

1. Add logic so that this page does NOT display IF the applicant just completed their OpenCCC Account (auto-direct from OpenCCC)
2. If the applicant did NOT come directly from OpenCCC, display the section; instead display an OPTIONAL CHECKBOX or BUTTON for the student to edit their OpenCCC Account information;
3. Zip up the displayed information and make the applicant click the optional link or button to see and update their account data;
4. Add an "Edit OpenCCC Account" link in the Header of Standard, BOG, International and Non-Credit Applications 

The data that can be edited in the Review OpenCCC Account Information includes personal information. A link to the Terms and Privacy Policy should be included. Required fields are indicated with an asterisk.

• Legal Name*

• Permanent Address*

• Previous or Alternate Name

• Preferred Name

• Main Phone & Text Message Authorization

• Second Phone & Text Message Authorization

• Email* / Username

• Add Password

• Birthdate*

• Social Security Number*

{Checkbox} I have no permanent address because I am currently homeless

Current Mailing Information 

• Street Address and Apartment or Suite Number

• City

• State

• ZIP Code

• State/Province

• Postal Code

• Country

• Address Same as Permanent

• Mailing Address Outside US

• No Mailing Address Homeless

{Checkbox} My mailing address is the same as the Permanent Address in my OpenCCC Account above

{Checkbox} My current mailing address is outside the United States

{Checkbox} I have no current mailing address because I am currently homeless

1. Move the "Current Mailing Information" to the OpenCCC Account under the Permanent Address section.  
2. See OpenCCC "Permanent Address" section above

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Account Questions & Data Fields

Description	Change Proposal
Sign In Page	Streamline the Sign-In page to also serve as the Sign Up & Recover page.  See prototype wireframe.
Welcome to OpenCCC Page	REMOVE This page   Remove the Welcome to OpenCCC page and move the text information to a HELP link in the OpenCCC header.
Create Your Account Page	REMOVE this page Remove  "Create Your OpenCCC Account" from new OpenCCC Account redesign; Move the instructiive text to a HELP page in the OpenCCC header. Create a NEW "How to create your OpenCCC Account"  page with video tutorials and more Provide users with an "OpenCCC" email account?
Recover Account Page	See prototype wireframe proposal. This page would be combined into Sign In/Sign Up/Recover
Description	Change Proposal
Legal Name	Reformat the text input fields so they appear in one line - saving space
Previous Name	Reformat this question to an optional checkbox from a Yes No radio button - thus saving space and TIME for all users Reformat so that IF the user checks the optional checkbox, the text input fields appear in one line
Preferred Name	Reformat this question to an optional checkbox from a Yes No radio button - thus saving space and TIME for all users Reformat so that IF the user checks the optional checkbox, the text input fields appear in one line
Date of Birth (Birthdate)	NOTE:  The Date of Birth field has been update to ALLOW students under age 13 to create an OpenCCC Account (July 2018) Change the format of this field onscreen to a DATE PICKER  Minimize the onscreen text as needed.
Social Security Number	Reformat the SSN question completely -  Move the SSN fields up to the top of question under the Social Security Number label Simplify the legal text as shown OR streamline further and place it all behind a "pop-up text" link  NEED APPROVAL from CO & IRS to revise the regulatory language Remove the SSN Type field completely  Keep the "No SSN" checkbox and language to provide students who don't have an SSN or "decline to provide" an SSN = the checkbox language OR change the purpose of this additional checkbox  "I plan to apply for financial aid." OR Some disclaimer that the student has read & understands the penalty if they fail to provide an SSN/TIN Remove the International No SSN additional checkbox that appears when a student checks the "No SSN" checkbox as it won't be needed by removing the SSN Encouragement Language pop-up
This is one example of a complete SSN revision	Image Added
SSN Encouragement Language Text The purpose of the SSN Encouragement pop-up box WAS to reinforce the importance of providing a Social Security Number, if available.	Remove the SSN Encouragement Language pop-up completely from the Account Creation section and the "Edit OpenCCC Account" areas.
Permanent Address	Rename the field to "Address" and reformat the "Permanent Address" section so that it acts as double duty for the Current Mailing Address Combine the "permanent" and "current mailing" addresses into one section Line up the Street, City, State, Zip into one line Add checkbox "My Current Mailing Address" is the same as my permanent address to this section Bring all "homeless" checkboxes up to this section
Email Address	Move the Email Address field up directly below Legal Name fields (and other optional name checkboxes)  Allow the Email Address to be the same as the applicant's Username
Telephone Number	Update the format of the Main Phone field to include a "type" drop down "What type of phone number is this?"  Add a link adjacent to phone number field for "Add another phone number" Include the SMS Text Message Authorization checkbox for each phone number added
PIN Number	Make the PIN number optional  Include in the new "Account Recovery Method" section (described below)
Security Questions	Make the Security Questions optional Include in the new "Account Recovery Method" section (described below)
Consent to Release Information	Add "Consent to Release Information" section to the end of the Account Creation process
Account Recovery Method	Add a new question/section for "How do you want to recover your account?" PIN number? Email  SMS Text Code Security Questions