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The following support information pertains to all existing Data Warehouse Report Server (DWRS) users prior to CCC Data Warehouse v.2.2.0 release (February 2023).
Overview of Changes
Two significant updates have been made to the Data Warehouse Report Server tool since the beginning of 2023, including a new secure identity management system (v.2.2.0) and new self-serve password reset functionality for direct access user accounts (v.2.3.0). These changes have resulted in new URLs and sign-in process for college/district accounts using SSO, and a one-time account update for non-SSO users, such as Chancellor’s Office, CVC/OEI and other external user accounts.
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Next Steps: All existing DWRS users should refer to the change table below which provides an overview of next steps depending on user type. |
On This Page
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Changes by User Type
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Reminder! The following changes pertain to user accounts established prior to the CCC Data Warehouse v.2.2.0 release in early February 2023. |
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User Type
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What Changed?
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Does user need to update their existing Password?
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Does user need to update their existing Email Address?
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College User
(Single college district)
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SSO User
New URL configured to your MIS code.
Use existing college IdP credentials for SSO
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Not required. (Unless needed by the college IdP system for unrelated purpose. If so, contact your college/district IT staff for support.)
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Only if the email address used in your existing DWRS account changed since the account was created, or changes in the future. If your email address changes, contact CCCTC Support .
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District User
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SSO User
New URL configured to your MIS code.
Use existing district IdP credentials for SSO.
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Not required. (Unless needed by the district IdP system for unrelated purpose. If so, contact your college/district IT staff for support.)
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Only if the email address used in your existing DWRS account changed or changes.
Same as above.
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Chancellor's Office User
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Non-SSO User
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New URL for direct access (no IdP) users*
User account Password must be reset (one-time process)
User account Email address must be valid (associated with user account) to receive the password reset link.
User must repeat the full authentication process upon first sign in (including QR Code, etc.) (one-time process)
See the Update Process for Direct (2FA) Users below.
Yes. All existing direct access users must reset their password due to the security updates deployed in this release.
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Contact CCCTC Support to confirm or update your email address which must be valid and match the address in our system in order to complete the Forgot Password? reset process.
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CVCOEI User
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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Same as above. Contact CCCTC Support
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CCCTC Administrator
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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Same as above. Contact CCCTC Support
*Non-SSO User = A direct access user (non-IdP) using two-factor authentication (2FA).
New Process for College/District Users
For college/district users the security updates implemented in Release v.2.20 have enabled single sign-on to the DWRS through your institution’s IdP. This means that college and district users will no longer “sign in” or verify your credentials using two-factor (2FA) authentication.Once you have logged in to your internal system, you simply go to the URL configured for your institution and you’re in.
New URL: Each college/district now has a unique URL to access the Data Warehouse Report Server. These URLs are configured to the institution’s MIS code and IdP.
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Use Institution Credentials: College/district users will now be using their existing institution’s IdP sign-in credentials (email, password, etc.) to effectuate single sign-on. An important note: the user’s email address must match the one stored in the DWRS system, typically the one used to create the account initially. If that email address changes at any time, please contact CCCTC Support to update this information in the DWRS system.
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NOTE: Your email address in your college/district IdP must match the address stored in your DWRS user account. Please direct any issues or errors encountered to CCCTC Support. |
Your DWRS account needs to recognize your IdP email address. If your email address in your existing DWRS user account has changed or changes in the future, you must contact CCCTC Support to have them manually update it in our system. Unlike the new self-serve password reset feature, there is no way to update your email address without contacting CCCTC Support.
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The Data Warehouse Report Server User Guide has been updated with all changes and new functionality resulting from releases v.2.2.0 and v.2.3.0, including the new Password Reset Process. |
Update Process for Direct (2FA) Users
For existing DWRS users signing in with multi-factor authentication (non-SSO) such as Chancellor’s Office, CVC/OEI, or other external stakeholders, a one-time user account update is required due to the security enhancements implemented in Release v.2.2.0. Follow the instructions below to ensure your account is updated and verified.
Below the process at a glance:
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New DWRS URL: https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
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Your email address must be valid and match the email address in our new system
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Your password must be reset using the new self-serve Password Reset process
Notice: The one-time process below is for existing DWRS users who are using direct, two-factor authentication (2FA) to access the Data Warehouse Report Server (DWRS). This is also known as “non-SSO” access. For more information, see the CCC Data v.2.2.0 Release Notes. |
Update Process for DWRS Users
Existing non-SSO DWRS users must follow the process below to update and verify your existing account.
Instructions
Navigate to the new URL for the DWRS: https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
From the Sign In page, click the Forgot Password? link.
Enter the email address that was used to create your existing account. This is important.
A success message should appear on the sign in page.
Retrieve the confirmation email message sent to your email Inbox. Follow the instructions in the email by clicking on the embedded link to verify your address.
On the Change/Update your password screen, enter a new password and repeat the password to confirm. Click Continue.
Back on the Sign In page, enter your valid email address and new password in the input boxes. Click Submit to continue.
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Note: If you cannot remember the email address used in your existing DWRS account, or if the email address has changed, contact CCCTC Support to update the email address in your account. |
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The remaining steps in the process are the same as the First-Time User Log In Process that you used initially to |
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verify your DWRS account. Ensure you have your Authenticator app available (i.e., Google Authenticator, Chrome Authenticator, etc.) and use the DWRS code that appears above any other instance associated with the DWRS. |
When prompted, scan the QR code image that appears on the screen.
As the authenticator scans the barcode (QR Code), a six-digit verification code will appear/register in your authenticator app. Copy the code.
Paste or type the six-digit code in the input field, then click “Submit” to go to the next page.
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This is a one-time process to re-authenticate your new account password. Following this update, continue to use the existing Verified User Log In Process for DWRS access. |
Helpful Section Links from the User Guide
First-Time User Log In Process
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The Data Warehouse Report Server User Guide has been updated with all changes and new |
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features, including the new Password Reset Process. |
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Email & Password Reset Support
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If you encounter any errors or issues during the account update process, please contact CCCTC Support for assistance.
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NOTE: All DWRS user accounts must contain the user’s valid email address. Please direct any issues or errors encountered to CCCTC Support. |
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Account Update Process FAQs
What is the new DWRS URL for Non-SSO users?
https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
Do I need to reset my password if I have an existing non-SSO user account?
Yes. All existing direct access users must reset their password due to the security updates deployed in this release.
Do I need to update or confirm my email address if I have an existing non-SSO user account?
In order to reset your password (requirement for existing accounts) you need to provide the email address used when your account was first created and verified.
What do I do if my email address has changed in my existing account?
Contact CCCTC Support to have your email address manually updated in the new secure system. The DWRS currently does not have a self-serve email update function.
Summary of the update process for a Non-SSO user:
New URL for direct access (no IdP) users*
A one-time Password Reset is required to re-authenticate your existing account.
You must have a valid Email address that matches the email associated with your account for the DWRS. If your original email address has changed, please contact Support.
A one-time repeat of the First-time User Log In process is required to re-authenticate your account access.
What is a Non-SSO user in the DWRS?
This type of user is accessing the Data Warehouse Report Server using direct, two-factor authentication (2FA) with an account created by the CCCTC Enabling Services. This user is not authenticating through a college or district IdP.
Who should have a Non-SSO user account?
Non-SSO users include authorized users from the Chancellor’s Office, CVC/OEI, and other external stakeholders who are not accessing the DWRS through a college or district IdP.