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| Tip |
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Sign In Success: If the system identifies your credential as unique, the Password page is displayed and you will be prompted to enter your secure password or click Forgot Your Password? |
| Warning |
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Sign In Failure: If the system does not identify detects that your mobile number or your email address has already been entered and verified in the system, an error message is displayed like the one below. Try again or click Recover Account. |
| Note |
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Retry Attempts: If you’re certain that you have an account, try re-entering your Sign In credentials again. The system allows up to 3 retry attempts. Alternate: Click the Recover Account page. |
| Tip |
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Not sure why you can’t Sign In? Read Resolving Sign In Issues below to learn ways to avoid getting blocked. |
Next: Recover Your Account to Sign In
If your retry attempts continue to fail, or if you’ve forgotten which credentials were used to create your account, the recovery process will attempt to find your account with additional information. Click the Recover Account link from the Sign In page to start the recovery process.
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Select one of the options provided on the Forgot Your Password? page to receive a reset code.
Click Next to continue. The Validation Code page will display.
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To For your convenience and to ensure the password reset code is sent to the correct email address or mobile number, a masked portion of your credentials will be displayed in the available options.
3. Find and copy your the six-digit security code from your the email or the text message sent, as requested.
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4. Enter the six-digit security code into the Validation Code input field.
5. Click Next to continue the password reset process.
| Warningnote |
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Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request. |
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| Info |
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For security purposes, two-factor authentication verification is used by OpenCCC to secure your account and ensure the privacy of your personal information. Any time Whenever validation is needed, security codes are sent via your preferred method of contact. The code must be obtained and used within 10 minutes of making the request. |
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View the email or text message sent from the CCC Tech Center California Community Colleges and promptly obtain your security code.
Return to the Validation Code page and enter the code in the Enter Validation Code input field. Click Next to validate the code and your identity.
Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.
Review your profile entries and make any edits needed.
Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.
| Warningnote |
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Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request. |
| Noteinfo |
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Need Help? If you need assistance at any time during the account recovery process, click the Help link in the footer to contact a support representative. |
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| Tip |
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Resolution: Click on the Create Account link on the Sign In page to establish an OpenCCC account. |
Issue: The system doesn’t can’t find a match to the Email address or Mobile Phone number entered for Sign In.
| Tip |
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Resolution: Confirm that the correct email address is being used and spelled correctly and try again. Or, click on the Recover Account link to verify your identity. |
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| Tip |
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Resolution: Click the Recover Account link to verify your identity and regain access to your account. Enter a unique email address on the Contact Information screen of the Edit Profile system page and complete the validation process. |
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| Note |
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Have a different issue? If you’re you are encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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