This page provides information and instructions for resolving issues with accessing your OpenCCC 2.0 account.

Sections:

Not sure why you can’t Sign In? See Resolving Sign In Issues to avoid getting blocked.

Ways to Recover Your Account

Note: Regardless of which type of account recovery issue you have (see list above) start each recovery process on the Sign In page.

I have an account and I know my email address (or mobile phone number)…but I can’t remember my Password.

Step 1: On the “Sign In” page:

  1. Enter the email address or mobile phone number you used to create your account in the input field.

  2. Click “Next” to continue.

Sign In Success: If the system recognizes your email or mobile number as unique, you will be prompted to enter your secure password or click Forgot your password?

Step 2: If you know your password enter it in the Password input field. Click “Sign In” to continue.

Forgot your password? If you forgot your password, click the Forgot your password? link to display the Forgot Your Password page.

Step 3: On the Forgot Your Password? page, follow the steps below to reset your password.

  1. Enter your birthdate in the Date of Birth field.

  2. Enter your last name in the Last Name field.

  3. Click Next to validate your personal information.

Unique Match Found: If the system finds a match using your “date of birth + last name” combination, the second part in the Forgot Your Password? process displays.

Step 4: Select the way you want to receive your verification code to reset your password. Click “Next” to continue.

Note: The options that display on the “Select a contact method” screen depend on which credentials you have previously verified during account creation.

Step 5: Retrieve your verification code from your email inbox or your mobile phone depending on which method you selected in Step 4.

Example of the email message containing the security code for password reset.

Step 6: Return to the OpenCCC “Sign In” page and repeat the sign in process.

I have an account…but I can’t remember my email address or mobile phone number

Step 1: Try to sign in with the email address or mobile phone number used to create your account.

  1. On the Sign In page, enter the email address or mobile phone number in the input field.

  2. Click “Next” to validate your credentials.

Reminder: If your primary telephone is a landline phone, or if your mobile phone number is not unique to you, use your email address to sign in to your account.

Failure: If the system doesn’t recognize your email address or mobile number, an error message will display like the one below. Try again or click Forgot your password?.

Retry Attempts: If you’re sure you have an account and the email or mobile phone number being entered is correct for your account, please try signing in again. The system allows up to 3 retry attempts.

Step 2: Click the Forgot your password? link

Sign In Success: If the system recognizes your email or mobile number as unique, the Password page will display and you will be prompted to enter your secure password or click Forgot your password?

Next step: Click the Forgot your password? link.

If you still can’t sign in after several tries, or if you’ve forgotten the credentials used to create your account, click the Forgot your password? link on the page to start the recovery process.

Step 2: The Account Recovery Process

When the sign in process cannot find your account using your email address (or mobile phone number), the system needs a bit more information from you. The first query will use your date of birth and your last name together to find a unique match. If more than one match is found, you’ll be asked for yet more information until a unique match is found.

To begin:

  1. From the Sign In page, click the Forgot your password? link below the sign in input field. The Forgot your password? page displays.

  2. Enter your birthdate in the Date of Birth field.

  3. Enter your last name in the Last Name field.

  4. Click Next to validate your personal information.

Unique Match Found: If the system finds a match using your “date of birth + last name” combination, the Sign In page re-displays, requesting your Password.

  1. Enter your password in the Password input field.

  2. Click Next to validate your password.

Unique Match Not Found: If the system fails to match your password with your birthdate + last name combination, you can re-enter your password and try again.

Forgot Your Password? If you’ve forgotten your password, click the Forgot your password? link to request a new validation code and begin the process to create a new password

  1. Click the Forgot your password? link on the Sign In page.

  2. Follow the instructions below.

Forgot Your Password?

To recover your password, click the Forgot your password? link to have a password reset code sent to your preferred method of contact (email or mobile phone). The Forgot Your Password? page will display, providing three options to receive a new code:

Don’t see the correct email or phone number listed? Select the Helpdesk option to contact a support representative.

To request a password reset code:

  1. Select one of the options provided on the Forgot Your Password? page to receive a reset code.

  2. Click Next to continue. The Validation Code page will display.

For your convenience and to ensure the password reset code is sent to the correct email address or mobile number, a masked portion of your credentials will be displayed in the available options.

3. Find and copy the six-digit security code from the email or text message, as requested.

Example of the email message containing the security code for password reset.

4. Enter the security code into the Validation Code input field.

5. Click Next to continue the password reset process.

Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request.

Screenshot of the Validation Code page displayed during the password reset process.

Success: If the password reset code entered is valid, the Update Password page is displayed.

Update Password Page

Successful validation of your password reset code will display the Update Password page. Users are required to create and validate a new password at this time.

On the Update Password page:

  1. Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.

  2. Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).

  3. Click the Submit button to validate your secure password.

Reminder: The password you choose must meet the following security requirements:

Password Security: If your updated password meets the required criteria, the “Password must” box will display solid green, as shown in the screenshot below.

Screenshot showing that all password security requirements have been successfully met.

New Password Validation

After creating a new password that meets all security requirements, a confirmation message containing a new security code will be sent to your email address or mobile phone, which ever is selected during the Forgot your password process.

For security purposes, two-factor verification is used by OpenCCC to secure your account and ensure the privacy of your personal information. Whenever validation is needed, security codes are sent via your preferred method of contact. The code must be obtained and used within 10 minutes of making the request.

Steps to validate your password reset code:

  1. View the email or text message sent from the California Community Colleges and promptly obtain your security code.

    Screenshot of the validation code email sent to user during OpenCCC account creation.

  2. Return to the Validation Code page and enter the code in the Enter Validation Code input field. Click Next to validate the code and your identity.

  3. Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.

  4. Review your profile entries and make any edits needed.

  5. Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.

Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request.

Need Help? If you need assistance at any time during the account recovery process, click the Help link in the footer to contact a support representative.

Contact the Helpdesk

Phone: (877) 247-4836
Email: support@openccc.net
TTY: (877) 836-9332

Online: ccchelp.info