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This page provides information and instructions for resolving issues with accessing your OpenCCC 2.0 account. |
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About Account Recovery
What is an OpenCCC account and why do students need one?
OpenCCC is the California Community Colleges federated identity initiative, which includes a student account system that assigns each user a unique California Community Colleges ID number (CCCID) and allows access to systemwide web-based technology applications via one common single sign-on account.
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Student Account System & The CCCID When an account is created by a user, a unique identifier is created for that user called the CCCID (California Community Colleges ID) and the user's personal identification data is stored in an Identity Center. The CCCID is the master link between the Identity Center, admission applications, and other system wide technology services. CCCID & Student Data Passed to Colleges When a user is authenticated to use a systemwide service or application such as CCCApply or MyPath, the CCCID is passed to that service to identify the unique individual. In this way services and applications can maintain personal accounts for the user anonymously, thus ensuring privacy for the user. |
What information is needed to recover an OpenCCC account?
To create an account, students need an email address and mobile phone number or a unique email address to start the new account, whichever they prefer to validate their identity. Once the user can retrieve and validate their verification code, only a few other details are required to complete the account process, including:
Name & Address
Birthdate
Secure password
These are the only details required to create a new OpenCCC account. Additional information may be needed to submit an application for admission or a financial aid application.
Where do students go to recover their account?
Since an OpenCCC account is required to apply to a California Community College using CCCApply, most students will begin the account creation process the first time they apply for admission. Even high school students, applying for the first time, or even exploring careers with Career Coach, are required to create an OpenCCC account. All students and potential students are required to create an OpenCCC account before they can sign in to any CCC systemwide technology application.
How long does it take to recover an account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
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Steps for Recovering Your Account
A new account can be created in just three easy steps: 1) Choose a preferred method to obtain your account security code to validate your identity; 2) provide a few required details needed for your record; and 3) set up a secure Password to ensure account recovery, if needed. That’s it!
Step 1: Identify Your Sign In Issue
Before clicking on the Recover Account link
What’s preventing you from signing in?
From the Sign In page, enter the mobile phone number or email address you used to create your account.
Click Next to verify your credentials and attempt to sign in.
Enter a unique Mobile Phone number in the input field.
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System validation will search the database looking for a match to verify your account. If your mobile phone number is not unique or if your primary phone is a landline, you can try again or switch to the other method by selecting Use email instead link. |
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Not sure why you can’t Sign In? See Resolving Sign In Issues to avoid getting blocked. |
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Ways to Recover Your Account
I have an account and I know my email address (or mobile phone number)…but I can’t remember my Password
I have an account…but I can’t remember my email address or phone number, or my password
I have anaccount…but it was created prior to February 2022 (Legacy account)
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Note: Regardless of which type of account recovery issue you have (see list above) start each recovery process on the Sign In page. |
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I have an account and I know my email address (or mobile phone number)…but I can’t remember my Password.
Step 1: On the “Sign In” page:
Enter the email address or mobile phone number you used to create your account in the input field.
Click “Next” to continue.
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Sign In Success: If the system recognizes your email or mobile number as unique, you will be prompted to enter your secure password or click Forgot your password? |
Step 2: If you know your password enter it in the Password input field. Click “Sign In” to continue.
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Forgot your password? If you forgot your password, click the Forgot your password? link to display the Forgot Your Passwordpage. |
Step 3: On the Forgot Your Password? page, follow the steps below to reset your password.
Enter your birthdate in the Date of Birth field.
Enter your last name in the Last Name field.
Click Next to validate your personal information.
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Unique Match Found: If the system finds a match using your “date of birth + last name” combination, thesecond part in the Forgot Your Password? process displays. |
Step 4: Select the way you want to receive your verification code to reset your password. Click “Next” to continue.
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Note: The options that display on the “Select a contact method” screen depend on which credentials you have previously verified during account creation. |
Step 5: Retrieve your verification code from your email inbox or your mobile phone depending on which method you selected in Step 4.
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Step 6: Return to the OpenCCC “Sign In” page and repeat the sign in process.
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I have an account…but I can’t remember my email address or mobile phone number
Step 1: Try to sign in with the email address or mobile phone number used to create your account.
On the Sign In page, enter the email address or mobile phone number in the input field.
Click “Next” to validate your credentials.
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Reminder: If your primary telephone is a landline phone, or if your mobile phone number is not unique to you, select the Use email instead link to use your email address for validating your identityto sign in to your account. |
Below: Screenshot of the Create Your Account page with the Email input field.
Step 2: Follow the Best Path to Recovery
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Next: The Verify Your Account page should be displayed. |
Step 3: Explore Other Recovery Paths
Retrieve your security code from the message sent to your mobile phone or email account
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For security purposes, two-factor validation is used to verify your identity. A time-sensitive, six-digit validation code will be sent to the user through their preferred method of contact. The code must be retrieved and used within 10 minutes of requesting your code. Below is an example of the verification code message received by email.
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Reminder: The verification security code is time-sensitive and must be retrieved and entered on the Verify Your Account page within 10 minutes of receipt. |
Enter your six-digit security code in the Verification Code on the Validation Code page.
Click the Verify Mobile Phone (or Email) button for the system to validate the code.
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Success? If your security code is valid, the Create & Verify Account process is complete and the Create Profile section will display. |
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Didn’t receive your code? Click the Resend Code link to receive a new security code. If you want to switch to the other method of contact, click the Back to Sign In link to start over. |
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Next: The Create Profile section should be displayed and you are almost done. |
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Need Help? If you need assistance during the Create Profile process, click on the Help link in the footer to contact technical support. |
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Note: Once validated, the email or mobile phone number you chose to validate your identity during account creation will be pre-populated in the Contact Information section to save you time. This data cannot be changed until your account is created and confirmed, at which time you can sign in and access the Edit Account system. |
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Designed for Student Success: To further simplify the account creation process, the system will autofill any information we collect from you in a previous section, such as your email address or mobile phone number (which is collected in the Create & Verify process). |
Forgot Your Password? Follow This Process
set up a secure Password that meets the security criteria requirements.
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Failure: If the system doesn’t recognize your email address or mobile number, an error message will display like the one below. Try again or click Forgot your password?. |
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Retry Attempts: If you’re sure you have an account and the email or mobile phone number being entered is correct for your account, please try signing in again. The system allows up to 3 retry attempts. |
Step 2: Click the Forgot your password? link
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Sign In Success: If the system recognizes your email or mobile number as unique, the Password page will display and you will be prompted to enter your secure password or click Forgot your password? |
Next step: Click the Forgot your password? link.
If you still can’t sign in after several tries, or if you’ve forgotten the credentials used to create your account, click the Forgot your password? link on the page to start the recovery process.
Step 2: The Account Recovery Process
When the sign in process cannot find your account using your email address (or mobile phone number), the system needs a bit more information from you. The first query will use your date of birth and your last name together to find a unique match. If more than one match is found, you’ll be asked for yet more information until a unique match is found.
To begin:
From the Sign In page, click the Forgot your password? link below the sign in input field. The Forgot your password? page displays.
Enter your birthdate in the Date of Birth field.
Enter your last name in the Last Name field.
Click Next to validate your personal information.
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Unique Match Found: If the system finds a match using your “date of birth + last name” combination, the Sign In page re-displays, requesting your Password. |
Enter your password in the Password input field.
Click Next to validate your password.
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Unique Match Not Found: If the system fails to match your password with your birthdate + last name combination, you can re-enter your password and try again. |
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Forgot Your Password? If you’ve forgotten your password, click the Forgot your password? link to request a new validation code and begin the process to create a new password |
Click the Forgot your password? link on the Sign In page.
Follow the instructions below.
Forgot Your Password?
To recover your password, click the Forgot your password? link to have a password reset code sent to your preferred method of contact (email or mobile phone). The Forgot Your Password? page will display, providing three options to receive a new code:
Email - this option will send a validation code to your account email address.
Mobile Phone - this option will send a code in a text message to your mobile phone.
Helpdesk - this option will direct you to the Helpdesk support team.
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Don’t see the correct email or phone number listed? Select the Helpdesk option to contact a support representative. |
To request a password reset code:
Select one of the options provided on the Forgot Your Password? page to receive a reset code.
Click Next to continue. The Validation Code page will display.
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For your convenience and to ensure the password reset code is sent to the correct email address or mobile number, a masked portion of your credentials will be displayed in the available options. |
3. Find and copy the six-digit security code from the email or text message, as requested.
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4. Enter the security code into the Validation Code input field.
5. Click Next to continue the password reset process.
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Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request. |
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Success: If the password reset code entered is valid, the Update Password page is displayed. |
Update Password Page
Successful validation of your password reset code will display the Update Password page. Users are required to create and validate a new password at this time.
On the Update Password page:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Submitbutton to validate your secure password.
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Reminder: The password you choose must meet the following security requirements:
be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)
must NOT contain your name
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Password Security: When If your updated password meets the requirements required criteria, the “Password must:” box will appear display solid green, as shown in the screenshot below. |
Steps:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Create Account button to submit your password and finish creating your account.
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Your password is required if you forget your Sign in credentials (email or mobile phone number), or if you need to edit your account. |
Common Access Issues & Ways to Resolve Them
Below are some of the common issues that users may experience when they can’t sign in to their OpenCCC account. If you encounter an issue that isn’t listed here, contact a CCCTC Support Representative for assistance.
Q: I need to create a new Password but I didn’t receive the new validation (security) code by email or text message. What do I do?
A: First, confirm that you are accessing the right email account or provided the correct mobile phone number. If you are sure you are using the correct email address or mobile phone number, contact CCCTC Support Representative for assistance.
Q: Why do I keep seeing the Session Expiration message? I am still active in the system.
If you are seeing the Session Expiration message, the system is saying it has not had any user activity in the past 10 minutes. This is standard functionality in web applications that are concerned about security and privacy of personal information.
To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connect and, if necessary, refresh the page for a more stable connection.
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Q: I keep getting a message that my account already exists. Why is this happening and what do I do now?
A: if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.
Stop creating a new account and return to the Sign In page. Click on the Recover Account link to recover your account sign in credentials.
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Q: The system is not accepting my mobile phone number. Why is this happening and what do I do now?
A: It is possible that your mobile phone number was already validated by another user. This could happen in error, or if you shared your mobile phone number with a family member, they may have validated the number before you.
We recommend using your unique email address to validate your account. From the Verify Your Account page, click on the Use email instead link to use your email address to validate your identity.
Q: I didn’t receive my validation (security) code. What do I do now?
Why am I getting a message telling me to verify my US address?
Domestic (US) addresses are run through a USPS validation service to ensure the address is valid. If the system detects an invalid address, the Verify Address message will display with a suggested address and the following message: “To ensure an accurate address, we suggest the one below. Would you like to use this suggested address?”
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The continue, the user is required to make a Yes or No selection. Selecting Yes will prompt the system to override the original address and replace with the suggested address. Selecting No will prompt the system to maintain the original address, or the user can return and edit the original address provided.
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If the system does not display the Verify Address message, the user will be prompted to proceed without incident. |
Is customer support available if I get stuck during account creation?
Yes! User support is available 24/7 through the Helpdesk phone center (800) xxx-xxxx , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.
More FAQs
Q: I think I already have a CCCID account but it’s been a long time. I don’t have my original email account. Do I need to create another account?
Q: Can I sign in with my existing (legacy) account?
Q: What’s the difference between the legacy OpenCCC and the new Account?
Q: I am more comfortable reading Spanish. Is there any way to translate the onscreen text to Spanish?
A: Yes! Every page of the OpenCCC account system, including account creation, recovery and edit profile, is available in English and Spanish. All onscreen text, error messages, help text, and confirmation emails and text messages, can be viewed in either language by selecting the Switch to Spanish/English link found in the header of every page.
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More How To Guides
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How to Recover Your Account with OpenCCC 2.0
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New Password Validation
After creating a new password that meets all security requirements, a confirmation message containing a new security code will be sent to your email address or mobile phone, which ever is selected during the Forgot your password process.
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For security purposes, two-factor verification is used by OpenCCC to secure your account and ensure the privacy of your personal information. Whenever validation is needed, security codes are sent via your preferred method of contact. The code must be obtained and used within 10 minutes of making the request. |
Steps to validate your password reset code:
View the email or text message sent from the California Community Colleges and promptly obtain your security code.
Return to the Validation Code page and enter the code in the Enter Validation Code input field. Click Next to validate the code and your identity.
Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.
Review your profile entries and make any edits needed.
Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.
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Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request. |
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Need Help? If you need assistance at any time during the account recovery process, click the Help link in the footer to contact a support representative. |
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Contact the Helpdesk
Phone: (877) 247-4836
Email: support@openccc.net
TTY: (877) 836-9332
Online: ccchelp.info