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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
Last update: March 29, 2022
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Users must have an OpenCCC account in order to access most CCC systemwide applications.
If a user doesn’t does not have an OpenCCC account, they will have easy access to the Create an Account link from the Sign In page.
Users must enter a unique email address or a unique mobile phone number during the account creation process, and validate that the credential using a security code to verify their identity.
At least one of the two credentials used to create the account must be validated in order to sign in and/or recover an account.
If both credentials are validated, either one can be used to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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Step 2: Enter password to validate, or follow a recovery flow.
User Legend
| The most streamlined, issue-free, user flow typically experienced by the majority of users. This flow is also known as the “happy path” based on proven efficiency. | ||
| Describes various issues that may arise during the process and offers course corrections on the path to account recovery. | ||
| Describes various errors and other alerts displayed to the user that may indicate the user does not have an account. Guides the user to Create Accountprocess. |
Step 1: Sign In Page
All users start on the Sign In page.
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Step 2: Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
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Click “Next” to display the Password page.
Enter your secure password in the Password input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While sign in credentials (attributes) must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will trigger the duplicate account process described below. |
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7. The user is auto-directed and auto-logged in to their original destination application.
If Your Email or Mobile Number Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user is taken to the Password page and prompted to enter their password. If the password is identified, the user will be authenticated but required to validate the attribute they used to sign in.
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The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not Found
Why would the system not recognize my email or mobile phone?
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Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
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Problem
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Resolution
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Steps:
On the Sign In page:
Enter your email address or mobile
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The email address or mobile number entered has a typo or was entered incorrectly
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The password entered does not match the email address or mobile number in the system
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You don’t actually have an account
Steps:
On the Sign In page:
Enter your email address or mobile phone number.
Click “Next” to continue phone number.
Click “Next” to continue to the Password page.
Enter your password in the Password input field.
Click “Sign In” to continue.
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Issue: The user needs a new password.
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Issue: The user needs to validate their unique sign in attribute, also known as their Preferred Method of Contact: email address or mobile phone number.
Resolution: If you are no longer able to recover your account following the Recover Account link on the Sign In page, contact a Support Representative for assistance. |
Issue: The user needs to update or remove their contact information.
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Resolution: To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
Issue: The user needs to update or remove their personal information.
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or remove their personal information.
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Resolution: To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
Issue: The user wants their account deleted from the OpenCCC system.
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To remove your account, please contact a Support Representative for assistance. |
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Have a different issue? If you’re encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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