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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
Last update: March 29, 2022
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OpenCCC is the California Community Colleges federated identity initiative, which includes a student account system that assigns each user a unique California Community Colleges ID number (CCCID), and allows access to many systemwide web-based online technology applications via one common a unique single-sign-on account.
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Student Account System & The CCCID When an a new OpenCCC account is created by a user, the system generates a unique student identifier is created for that the user called the CCCID (California Community Colleges ID) and stores the user's validated credentials and personal identification information data is stored in an Identity Center. The CCCID is the master link between the Identity Center, CCC admission applications, and other system wide systemwide technology services. CCCID & Student Data Passed to Colleges When a user is authenticated to use a systemwide service or application such as CCCApply or MyPath, the CCCID is passed to that service to identify the unique individual. In this way, services and applications can maintain personal accounts for the user anonymously, thus ensuring the privacy for the userand security of the user’s data. |
Why do users have to sign in to access CCC applications?
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The process to sign in to systemwide technology applications has not changed. Students will encounter the Sign In page as they engage with CCC applications such as CCCApply, MyPath, Career Coach, and other secure services.
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See more FAQs below: Resolving Common Sign In Issues |
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Sign In Requirements
All users Users must have an OpenCCC account in order to access many most CCC systemwide applications.
If a user doesn’t does not have an OpenCCC account, they will have easy access to the Create an Account process link from the Sign In page.
Users must have enter a unique email address or mobile phone number to create an account and during the account creation process, and validate the credential using a security code to verify their identity.
Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) code.
At least one of the user’s two methods two credentials used to create the account must be validated in order to sign in and/or recover an account.
If both credentials are validated, either one can be used to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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Steps in the Sign In Process
Step 1: Enter email or mobile number on Sign In page.All users will
Step 2: Enter password to validate, or follow a recovery flow.
User Legend
| The most streamlined, issue-free, user flow typically experienced by the majority of users. This flow is also known as the “happy path” based on proven efficiency. | ||
| Describes various issues that may arise during the process and offers course corrections on the path to account recovery. | ||
| Describes various errors and other alerts displayed to the user that may indicate the user does not have an account. Guides the user to Create Accountprocess. |
Step 1: Sign In Page
All users start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the Next “Next” button to validate confirm that your entry is unique.
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User Your Sign In Credential Must Be Unique: Your email address or mobile phone number - whichever is preferred to sign in you prefer to validate - must be unique to your account. Failed matches will prompt retry attempts or |
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See User Requirements for other tips. |
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Next: Follow the appropriate next step below.
After entering your email address or mobile phone number, what happens next depends on the result of that first matching process.
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Your Sign In Credential is Unique: The email address or mobile number entered is a validated unique match in the system. The user is prompted to the Password page. |
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Your Sign In Credential is NOT |
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Unique: If the system |
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finds more than one match to the email or mobile number |
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in the system |
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. The user is |
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prompted to |
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enter their legacy Username. |
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Your Sign In Credential is NOT |
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Validated: If the system |
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identifies that the email or mobile number |
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has not been validated, the user is provided a validation code to verify their identity. |
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Your Sign In Credential or Password is Not Found. If the system doesn’t recognize |
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your sign in credential(s) or your password, the user will |
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be |
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prompted to |
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recover their account, reset their |
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password |
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, |
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Next: Follow the appropriate next step below.
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or create a new account (for new users only). |
Step 2: Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used to sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. This From a user experience, this is known as the “happy path” experience and applies will apply to the majority of users following after creating their initial login account to the new system.
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Steps:
After entering your unique and , validated email or mobile number on the Sign In page:
The Click “Next” to display the Password page is display.
Enter your secure password in the Password input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While sign in credentials (attributes) must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will trigger the duplicate account process described below. |
How will the user know if their sign in credential is not unique (duplicate)?
If the email address or mobile phone number used for sign in is not a unique match to an account found in the system, another user has already validated that specific attribute in the new system. The system will
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display the Username page.
Steps:
After entering your email or mobile number on the Sign In page:
If the system identifies a duplicate detects that the email or mobile number provided is a duplicate in the system, the Username page is displayed.
Enter your legacy Username in the input field. Click “Next” to display the Password page.
Enter your secure password in the Password input field. Click “Sign In” to validate.
At this point, the system is queried using the email or mobile number, username
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, and password to try to identify the user.
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If the system |
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cannot find a |
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match, the user has some options: |
Retry the process by re-entering the email or mobile number
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If an authenticated user is found to have a duplicate email or mobile number in the system and has not been validated, the UI should ask the user if they have another mobile number. If not, system should ask if they have an additional email address.
If user enters in a different email and/or phone, the system should query for status.
If not unique, the system should prompt them to contact helpdesk.
If unique, the system should generate a code via the method they entered and prompt the user to validate account. , or try another email or mobile number. The system will query again for status.
Click the Recover Account link on the Sign In page.
Click the Forgot your password? link on the Password page.
Contact Support through the Helpdesk.
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If the system finds a match to the account, the user is prompted to validate their email or mobile number. |
The Validation Code page is displayed and a security code is sent to the user via the email or mobile number they entered.
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2. Obtain the six-digit security code from your email Inbox or mobile phone device.
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3. Enter the security code on the Validation Code page in the input field.
4. Click “Next” to validate the account.
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Once a user successfully validates their account, the |
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system will advise the user that this method should be used for future sign in. |
The system should check the users password to see if a password reset is required.
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If password reset is not required, user should be auto logged in and proceed to where they need to go.
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5. The Update Password page is displayed. The user must reset their password with a new string of characters that meet the security requirements displayed.
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6. Click “Submit” to save password.
7. The user is auto-directed and auto-logged in to their original destination application.
If Your Email or Mobile Number Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user is taken to the Password page and prompted to enter their password. If the password
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When this happens, the individual user who signs in and validates the attribute first will take ownership of that attribute and validate it. Any subsequent attempts to use that attribute by another user will get an error message and will be prompted to 1) use the other method; or 2) enter an alternate email or phone number that can be validated using the Verification process.is identified, the user will be authenticated but required to validate the attribute they used to sign in.
How will the user know that the credential used is not uniqueif their sign in credential has not been validated?
If the email address or mobile phone number entered is not unique, an error message displays like the one shown below. Example Workflow
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Steps:
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After entering an email or mobile number on the Sign In page:
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The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
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User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
Click “Next” to display the Password page.
Enter your secure password in the Password input field.
Take a moment to save your password.
Click the“Sign In”button to continue.
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Forgot Your Password? If you forgot your password, or if the system can’t find your password, click the Forgot your password? link to validate a new one. |
The user has been authenticated but must validate their sign in attribute before being directed to their destination application.
4. The Validation Code page is displayed with the following message: “We were able to locate your account. Enter the verification code sent to [partially masked email]. If you didn’t get the [email], check your junk folder or resend or try again.”
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5. The system sends the user an email with a time-sensitive security (validation) code.
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6. Enter the six-digit security code in the input field on the Validation Code page.
7. Click “Next” to continue.
The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not
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If Your Email or Mobile Number is Not Found
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Step 2: Enter Your Secure Password
Users are required to enter a valid password in order to sign in.
Steps:
In the Password input field, enter your secure password.
Take a moment to save your password.
Click the Sign In button to continue.
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Found
Why would the system not recognize my email or mobile phone?
The email address or mobile number entered was not the one used when you created your account (attribute is not in the system)
The email address or mobile number has a typo or was not entered correctly
The password does not match the email address or mobile number in the system
You don’t have an account
Options:
If a user attempts to sign in with an email address or mobile phone number that is not recognized in the system, the user has several options:
Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
Steps:
On the Sign In page:
Enter your email address or mobile phone number.
Click “Next” to continue to the Password page.
Enter your password in the Password input field.
Click “Sign In” to continue.
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If the system cannot match your email address, mobile number, or password to an existing account, the error message below displays prompting you to try again or contact the Helpdesk for support. |
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Next Steps:
Try entering your email or mobile number again to make sure you entered it correctly.
Try again using an alternate email, or switch to using your mobile number instead. Or visa versa.
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Do you have an account? If you've submitted an application for admission to a California Community College in the past 5 - 7 years, you created an account during the CCCApply application process. To ensure you don’t create a duplicate account, click the Recover Account link on the Sign In page to quickly verify your contact information. |
Next Steps:
If you do have an account:
Click the Recover Account link on the Sign In page.
Click the Forgot your password? link on the Password page.
If you do not have an account:
Click the Create Account link on the Sign In page.
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User Flow: Sign In Process
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Issue: The user needs a new password.
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Issue: The user needs to validate their unique sign in attribute, also known as their Preferred Method of Contact: email address or mobile phone number.
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Resolution: If you are no longer able to recover your account following the Recover Account link on the Sign In page, contact a Support Representative for assistance. |
Issue: The user needs to update or remove their contact information.
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Resolution: To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
Issue: The user needs to update or remove their personal information.
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Resolution: To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
Issue: The user wants their account deleted from the OpenCCC system.
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To remove your account, please contact a Support Representative for assistance. |
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Have a different issue? If you’re encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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