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Steps to Recover Your Account
To recover your account:
From the Sign In page, enter the mobile phone number or the email address you used to create your account, in the input field.
Click “Next” to validate your credentials.
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Reminder: If your primary phone is a landline phone, or your mobile phone number is not unique to you, use your email address to sign in to your account. |
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Sign In Success: If the system identifies your credential as unique, the Password page is displayed and you will be prompted to enter your secure password or click Forgot Your Password? |
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Sign In Failure: If the system detects that your mobile number or your email address has already been entered and verified in the system, an error message is displayed like the one below. Try again or click Recover Account. |
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Retry Attempts: If you’re certain that you have an account, try re-entering your Sign In credentials. The system allows up to 3 retry attempts. Alternate: Click the Recover Account page. |
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Not sure why you can’t Sign In? Read Resolving Sign In Issues below to learn ways to avoid getting blocked. |
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When the Sign In process cannot confirm a match based on your email address (or mobile phone number), the system needs more information to find your account. The first query will use your date of birth and your last name together to find a unique match. If more than one match is found, you’ll be asked for more information until a unique match is found.
To begin:
From the Sign In page, click the Recover Account link below the sign in input field. The Recover Account page displays.
Enter your birthdate in the Date of Birth field.
Enter your last name in the Last Name field.
Click Next to validate your personal information.
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Unique Match Found: If the system finds a match using your “date of birth + last name” combination, the Sign In page re-displays, requesting your Password. |
Enter your password in the Password input field.
Click Next to validate your password.
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Unique Match Not Found: If the system fails to match your password with your birthdate + last name combination, you can re-enter your password and try again. |
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Forgot Your Password? If you’ve forgotten your password, you can request a new validation code which will help you create a new password |
Click the Forgot your password? link on the Password Sign In page.
Follow the instructions below.
Forgot Your Password?
To recover your password, click the Forgot your password? link to request a password reset code be sent to you via your preferred method. The Forgot Your Password? page will display, providing three options to receive a new code:
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To request a password reset code:
Select one of the options provided on the Forgot Your Password? page to receive a reset code.
Click Next to continue. The Validation Code page will display.
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For your convenience and to ensure the password reset code is sent to the correct email address or mobile number, a masked portion of your credentials will be displayed in the available options. |
3. Find and copy the six-digit security code from the email or text message, as requested.
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On the Update Password page:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Submitbutton to validate your secure password.
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Reminder: The password you choose must meet the following security requirements:
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After creating a new password that meets all security requirements, a confirmation message containing a new security code will be sent to your email address or mobile phone, which ever is selected during the Forgot your password process.
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For security purposes, two-factor verification is used by OpenCCC to secure your account and ensure the privacy of your personal information. Whenever validation is needed, security codes are sent via your preferred method of contact. The code must be obtained and used within 10 minutes of making the request. |
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Steps to validate your password reset code:
View the email or text message sent from the California Community Colleges and promptly obtain your security code.
Return to the Validation Code page and enter the code in the Enter Validation Code input field. Click Next to validate the code and your identity.
Once the security code is validated, the Edit Profile page will display with the focus on the Contact Information fields.
Review your profile entries and make any edits needed.
Click Save at the bottom of the page, or Cancel to exit the Edit Profile section.
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Reminder: The security code is time-sensitive and must be used within 10 minutes of making the reset request. |
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Need Help? If you need assistance at any time during the account recovery process, click the Help link in the footer to contact a support representative. |
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Issue: The user doesn’t have an account.
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Resolution: Click on the Create Account link on the Sign In page to establish an OpenCCC account. |
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Issue: The system can’t find a match to the Email address or Mobile Phone number entered for Sign In.
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Resolution: Confirm that the correct email address is being used and spelled correctly and try again. Or, click on the Recover Account link to verify your identity. |
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Issue: The Email address is not unique to the user.
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Resolution: Click the Recover Account link to verify your identity and regain access to your account. Enter a unique email address on the Contact Information screen of the Edit Profile page and complete the validation process. |
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Issue: The attribute being used to sign in has not been validated yet.
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Resolution: One of your two attributes is not validated during account creation. Therefore, return to the Sign In page and enter either your email address or mobile phone number, whichever was not initially rejected. |
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Issue: The user is trying to sign in with a landline phone number.
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phone number.
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Resolution: The sign in process requires an attribute (email or mobile phone) that can be validated to confirm your identity. A unique email address or mobile phone number is required. Sign in with your unique email address to access the Edit Profile service. Edit the Primary Phone number entered with a mobile phone number then complete the validation process. Once validated, you’ll be able to sign in using your mobile phone or your email address in the future. |
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Have a different issue? If you are encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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Yes! Every page of the OpenCCC account system, including account creation, recovery and edit profile, is available in English and Spanish. All onscreen text, error messages, help text, and confirmation emails and text messages, can be viewed in either language by selecting the Switch to Spanish/English link found in the header of every page.
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Contact the Helpdesk
Phone: (877) 247-4836
Email: support@openccc.net
TTY: (877) 836-9332
Online: ccchelp.info
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More How To Guides
How To: A Guide for Legacy OpenCCC Account Users (Coming soon)