Last update: February 1January 3, 20212022
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CCCTechnology.info provides community-based online support This page is intended for California Community Colleges staff and faculty using CCCTC systemwide technology applications and services. |
Contents
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Why Use CCCTechnology.info?
Report technical issues and stay informed about solutions and workarounds
Share ideas and discuss topics with college peers
Get system alerts and configure other site notification preferences
Monitored by support engineers and product SMEs for systemwide technology applications.
All issues and requests are triaged and escalated when appropriate by support engineers during support hours of operation.
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View the CCCTechnology Support Community User Guide for details on registering for an account, editing your user profile, setting your notification preferences, and more. |
Contact Support
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CCCTechnology.info
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Monitored Monday - Friday 8:00am - 5:00pm
staff. For information requesting support for students, visit How To Request Support for Students. |
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Contact Support
The California Community Colleges Technology Center (CCCTC) provides technical support and online community help for college staff and faculty Monday - Friday, 8:00am - 4:00pm.
Online Community Support | Get news & system alerts; report issues and change requests, share ideas, discuss topics |
Technical Support Email | Report incidents and issues preventing access to systemwide technologies |
All issues and support requests are triaged and escalated (if appropriate) by College Staff Support representatives during support hours of operation: Monday - Friday, 8:00am - 54:00pm.
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Steps To Request Support
College staff and faculty are encouraged to report issues and submit requests following the steps below.
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Technical issues that prevent access to an application or service, or disrupts an application from operating disrupt operation as designed for most users, should be reported as quickly as possible using the reporting steps below. |
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Step 1: Visit CCCTechnology.info and search to see if the issue has already been reported. Site moderators may have posted information with a recommended solution or workaround. during support hours of operation.
Step 2: Capture details about the issue and include a screenshot of the error page message or onscreen behavior with your request. For best results, follow the Tips for Reporting Issues below to ensure fast and efficient troubleshooting.
Step 3: Report the issue, along with your browser and operating system Information, to CCC College Support by email staffsupportccctc@openccc.zendesk.com.
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If no report about your issue is found, please gather and report the details of your issue using the tips below. |
Tips for Reporting Issues
Provide a brief, clear description of the issue
Include the time and date the issue occurred
Include the URL address of where the issue occurred
Include your browser type (i.e., Chrome, Safari, Internet Explorer)
Provide a screen shot of the error page message or bug behavior
If available, expand and capture the information in the Details tab in the error message
For issues related to student data, please provide CCCIDs and/or confirmation numbers ONLY
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For security reasons, please do not include or attach any student personal information in a post or email
If your issue pertains to spam or fraudulent applications, please email College Staff Support directly.
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Staff and faculty should report access incidents and technical issues immediately to CCCTC support staff through the online support site, CCCTechnology.info. |
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Every post requesting support or reporting a technical issue on CCCTechnology.info is reviewed by a CCCTC support technician and triaged Monday - Friday, 8:00 am - 5:00 pm to determine severity and identify whether the issue pertains to a single college or all colleges across the CCC system.
If appropriateneeded, support issues will be escalated to a Zendesk Tier 2 support ticket. The issue ticket will remain open during troubleshooting and will not be closed until the issue is resolved or escalated.
Why Use CCCTechnology.info?
Report technical issues and stay informed about solutions and workarounds
Share ideas and discuss topics with college peers
Get system alerts and configure other site notification preferences
Monitored by support engineers and product SMEs for systemwide technology applications.
All issues and requests are triaged and escalated when appropriate by support engineers during support hours of operation.
To submit a request for support, visit the CCCTechnology.infosite today and register for an account.
| Info |
|---|
View the CCCTechnology Support Community User Guide for details on registering for an account, editing your user profile, setting your notification preferences, and more. |
| Info |
|---|
CCCTechnology.info provides community-based online support for California Community Colleges staff and faculty using CCCTC systemwide technology applications and services. |