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I don’t remember my password. What do I do?
I know I have an account, but the last time I applied I used a username and password to sign in. What do I do?
If you created an OpenCCC account prior to October 2021, your account is still active but it needs to be validated in the new system. From the Sign In page, click on the Recover Account page and follow the prompts. The system will search for your account using personal information until a unique match is found. You will be required to create a new password and go through the password validation process.
I tried to reset my password but I didn’t receive the validation code yet. What do I do?
First, confirm that you are accessing the right email account or you’ve provided a mobile phone number. If you're sure you're using the correct email address or mobile phone number, contact CCCTC Support Representative for assistance.
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Didn’t receive your code? Click the Resend Code link to receive a new security code. If you want to switch to the other method of contact, click the Back to Sign In link to start over. |
I didn’t receive my confirmation email or mobile text message. What do I do?
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Yes! Every page of the OpenCCC account system, including account creation, recovery and edit profile, is available in English and Spanish. All onscreen text, error messages, help text, and confirmation emails and text messages, can be viewed in either language by selecting the Switch to Spanish/English link found in the header of every page. |
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Resolving Sign in Issues
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Common Account Recovery Issues
Is customer support available if I get stuck during account recovery?
Yes! User support is available 24/7 through the CCC Helpdesk. Support is accessible by phone (877) 247-4836), by email: support@openccc.net and through our online community support site, CCCHelp.info.
What information do I need when going through account recovery?
If you have already created an OpenCCC account but you're unable to sign in to your account, you’ll need to be able to access either your mobile phone or email account - whichever was validated during account creation - in order to retrieve a reset security code. More times than not, the account recovery process will require that you create a new password, which involves getting a new security code to your verified method of contact (email or mobile phone).
In addition to your Email address, Mobile Phone number, and Password, you may be asked to provide the information below, depending on the recovery path you’re on.
Last Name
Date of Birth
City & Zip Code
How do I get to the Recover Account link?
Since an OpenCCC account is required to access services such as CCCApply, the online admission application to every California Community College, the vast majority of students and other users will land on the OpenCCC Sign In page when they begin or resume a CCCApply application. Therefore, if you are unable to sign in to OpenCCC, the system recovery algorithm will guide you through the recovery process.
How long does it take to recover an account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
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The new account creation process has been greatly streamlined; nevertheless, time-to-creation will vary depending on the user. |
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Common Sign in Issues
I can’t sign in because I’m getting an error message saying my email address hasn’t been validated yet. What do I do?
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One of your two attributes is not validated during account creation. Therefore, return to the Sign In page and enter either your email address or mobile phone number, whichever was not initially rejected. |
I’m trying to sign in with my home phone number. Why am I getting an error message?
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For security purposes, our sign in process requires an email address or a mobile phone that can be used to validate your identity. A landline cannot be designated as a validated sign in credential. Sign in with your unique email address to access the Edit Profile service. Edit the Primary Phone number entered with a mobile phone number then complete the validation process. Once validated, you’ll be able to sign in using your mobile phone or your email address in the future. |
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Common Account Issues
The user needs to update or remove their contact information.
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To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
The user needs to update or remove their personal information.
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To remove optional personal information from your OpenCCC account, sign in and click Edit OpenCC from the Settings link in the header menu. |
The user wants their account deleted from the OpenCCC system.
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To remove your account, please contact a Support Representative for assistance. |