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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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For security purposes, two-factor validation is used to verify (authenticate) your identity. A time-sensitive security code is sent to the user to their preferred method of contact. The code must be retrieved and entered within 10 minutes of request to validate the user’s identity. Below is an example of the verification code message received by email. |
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The Sign In Process
Step 1:
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Sign In
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All users will start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the Next button the validate your entry is unique.
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After attempting to sign in with your email address or mobile phone number, what happens next depends on the result of that first matching validation.
If Your Email or Mobile Number IS Unique
If the email address or mobile phone number used for sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password.
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If the user has forgotten their password, or if the password doesn’t match their legacy account, they will be prompted to create a new password using the Forgot Your Password? flow. |
If Your Email or Mobile Number is NOT Unique
If the email address or mobile phone number used to Sign In is not a unique match to an account found in the system, it could mean that there’s another user using that attribute.
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On the Sign In page, the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
If Your Email or Mobile Number is Not Found
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Step 2:
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Enter Your Secure Password
Users are required to enter a valid password in order to sign in.
Steps:
In the Password input field, enter your secure password.
Take a moment to save your password.
Click the Sign In button to continue.
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Forgot Your Password? If you forgot your password, or if the system can’t find your password, click the Forgot your password? link to validate a new one. |
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User Flow: Sign In Process
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Resolving Common Sign In Issues
Changing or resetting your password
Changing your Preferred Method of Contact
Update or remove your contact information
Update or remove your Personal information
Removing your account from the CCC system
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Issue: The user doesn’t have an account.
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Resolution: Click on the Create Account link on the Sign In page to establish an OpenCCC account. |
Issue: The system doesn’t find a match to the Email address or Mobile Phone number entered.
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Resolution: Confirm that the correct email address is being used and spelled correctly and try again. Or, click on the Recover Account link to verify your identity. |
Issue: The Email address is not unique to the user.
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Resolution: Click the Recover Account link to verify your identity and regain access to your account. Enter a unique email address on the Contact Information screen of the Edit Profile system and complete the validation process. |
Issue: The attribute being used to sign in has not been validated yet.
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Resolution: One of your two attributes is not validated during account creation. Therefore, return to the Sign In page and enter either your email address or mobile phone number, whichever was not initially rejected. |
Issue: The user is trying to sign in with a landline phone number.
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Resolution: The sign in process requires an attribute (email or mobile phone) that can be validated to confirm your identity. A unique email address or mobile phone number is required. Sign in with your unique email address to access the Edit Profile service. Edit the Primary Phone number entered with a mobile phone number then complete the validation process. Once validated, you’ll be able to sign in using your mobile phone or your email address in the future. |
Issue: The user needs a new password.
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Issue: The user needs to validate their unique sign in attribute, also known as their Preferred Method of Contact: email address or mobile phone number.
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Issue: The user needs to update or remove their contact information.
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Issue: The user needs to update or remove their personal information.
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Issue: The user wants their account deleted from the OpenCCC system.
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Have a different issue? If you’re encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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