Last update: February 1, 2021
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Need help with systemwide technology services? Ask questions, share ideas, discuss issues, or place a formal request for technical support |
What is CCCTechnology.info?
CCCTechnology.info is the central hub for system news and information, technical support, system alerts, and community -sources based sharing of knowledge for CCC systemwide technology solutions and initiatives.
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Monitored by support engineers and product SMEs for systemwide technology applications.
Get system technology alerts and configure other site notification preferences
Report technical issues and stay informed about solutions and workarounds
Requests for technical support are triaged and escalated by support engineers during support hours of operation.
To submit a request for support, visit the CCCTechnology.infosite today and register for an account. Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support Groups. Throughout the process, users are informed at regular intervals about their Incidents' status.
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View the CCCTechnology Support Community User Guide for details on registering for an account, editing your user profile, setting your notification preferences, and more. |
Contact Support
CCCTechnology.info | Monitored Monday - Friday 8:00am - 5:00pm | Get news & system alerts; report issues and change requests, share ideas, discuss topics |
College Staff Support Email | Report incidents and issues preventing access to systemwide technologies |
All issues and support requests are triaged and escalated (if appropriate) by College Staff Support representatives during support hours of operation: Monday - Friday, 8:00am - 5:00pm.
How To Request Support
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College staff and faculty are encouraged to report issues and submit requests following the steps below.
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Technical issues that prevent access to an application or service, |
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or disrupts an application from operating as designed for most users |
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, should be reported as quickly as possible using the reporting steps below. |
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Step 1: Visit CCCTechnology.info and search to see if the issue has already been reported. If reported Monday - Friday, 8:00am - 5:00pm, a support moderator Site moderators may have posted information with a recommended solution or workaround. during support hours of operation.
Step 2: Capture details about the issue and , if possible, snap include a screenshot of the error page message or onscreen behavior to be included with your support post. Be sure to include the browser URL address in the screenshotrequest. For best results, follow the Tips for Reporting Issues below to ensure fast and efficient troubleshooting.
Step 3: Report the issue, along with your browser and operating system Information, to CCC College Support by email staffsupportccctc@openccc.zendesk.com.
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Tips for Reporting Issues
Brief Provide a brief, clear description of the issue
Time Include the time and date the issue occurred
Include the URL address of where the issue occurred
Include your browser type (i.e., Chrome, Safari, Internet Explorer)
Provide a screen shot of the error page message or bug behavior
Include the URL address
If available, expand and capture the information in the details Details tab provided in the error message
If an issue For issues related to student data, please provide CCCIDs and/or confirmation numbers ONLY
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