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Step 1: Visit CCCTechnology.info and search to see if the issue has already been reported. Site moderators may have posted information with a recommended solution or workaround. during support hours of operation.
Step 2: Capture details about the issue and include a screenshot of the error page message or onscreen behavior with your request. For best results, follow the Tips for Reporting Issues below to ensure fast and efficient troubleshooting.
Step 3: Report the issue, along with your browser and operating system Information, to CCC College Support by email staffsupportccctc@openccc.zendesk.com.
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Support Issue Triage
Every post requesting technical support , or reporting a technical issue , submitted on CCCTechnology.info, is reviewed by a CCCTC support technician and triaged Monday - Friday, 8:00 am - 5:00 pm , is reviewed by a CCCTC support technician and triaged to determine severity and identify whether the issue pertains to a single college or all colleges across the CCC system.
If appropriate, support issues will be escalated to a Zendesk ticket. The issue ticket will remain open through during troubleshooting and will not be closed until the issue is resolved or escalated.