How To Request Support for CCC Staff & Faculty

Last update: February 1, 2021

CCCTechnology.info provides community-based online support for California Community Colleges staff and faculty using CCCTC systemwide technology applications and services.

Contents

 

Why Use CCCTechnology.info?

  • Report technical issues and stay informed about solutions and workarounds

  • Share ideas and discuss topics with college peers

  • Get system alerts and configure other site notification preferences

  • Monitored by support engineers and product SMEs for systemwide technology applications.

  • All issues and requests are triaged and escalated when appropriate by support engineers during support hours of operation.

To submit a request for support, visit the CCCTechnology.info site today and register for an account.

View the CCCTechnology Support Community User Guide for details on registering for an account, editing your user profile, setting your notification preferences, and more.

 

Contact Support

CCCTechnology.info

Monitored Monday - Friday 8:00am - 5:00pm

Get news & system alerts; report issues and change requests, share ideas, discuss topics

College Staff Support Email

staffsupportccctc@openccc.zendesk.com

Report incidents and issues preventing access to systemwide technologies

All issues and support requests are triaged and escalated (if appropriate) by College Staff Support representatives during support hours of operation: Monday - Friday, 8:00am - 5:00pm.

 

How To Request Support

College staff and faculty are encouraged to report issues and submit requests following the steps below.

Technical issues that prevent access to an application or service, or disrupts an application from operating as designed for most users, should be reported as quickly as possible using the reporting steps below.

 

  • Step 1: Visit CCCTechnology.info and search to see if the issue has already been reported. Site moderators may have posted information with a recommended solution or workaround. during support hours of operation.

  • Step 2: Capture details about the issue and include a screenshot of the error page message or onscreen behavior with your request. For best results, follow the Tips for Reporting Issues below to ensure fast and efficient troubleshooting.

  • Step 3: Report the issue, along with your browser and operating system Information, to CCC College Support by email staffsupportccctc@openccc.zendesk.com.

 

If no report about your issue is found, please gather and report the details of your issue using the tips below.

 

Tips for Reporting Issues

  • Provide a brief, clear description of the issue

  • Include the time and date the issue occurred

  • Include the URL address of where the issue occurred

  • Include your browser type (i.e., Chrome, Safari, Internet Explorer)

  • Provide a screen shot of the error page message or bug behavior

  • If available, expand and capture the information in the Details tab in the error message

  • For issues related to student data, please provide CCCIDs and/or confirmation numbers ONLY

 

What Not to Include

  • For security reasons, please do not include or attach any student personal information in a post or email

  • If your issue pertains to spam or fraudulent applications, please email College Staff Support directly.

Staff and faculty should report access incidents and technical issues immediately to CCCTC support staff through the online support site, CCCTechnology.info.

Support Issue Triage

Every post requesting support or reporting a technical issue on CCCTechnology.info is reviewed by a CCCTC support technician and triaged Monday - Friday, 8:00 am - 5:00 pm to determine severity and identify whether the issue pertains to a single college or all colleges across the CCC system.

If appropriate, support issues will be escalated to a Zendesk ticket. The issue ticket will remain open during troubleshooting and will not be closed until the issue is resolved or escalated.