Frequently Asked Questions and responses to support troubleshooting and implementation of the new Ed Goal/Majors Filter in the CCCApply Standard Application.
Q: Why don’t I see the checkmark in the Enable Transfer Major Filter checkbox after I check (enable) it in the Administrator?
Answer: Following the Pilot release of the new CCCApply Ed Goal/Majors filter, a handful of colleges reported that the checkmark they placed in the Enable Transfer Major Filter checkbox is not staying checked when they navigate away from the Majors screen and then return page. Most of these reports state that though the checkmark does not appear to stay checked, the filter is working in the application.
Unfortunately, after troubleshooting these issues with the reporting colleges, we are unable to pinpoint exactly what the underlying issue is for them.
Fortunately, the majority of colleges are reporting that filter is behaving as expected and the checkbox is staying checked (enabled) after checking it.
That said, we have some recommendations for any college that encounters this issue after the production release:
After reviewing and configuring your majors for the filter, check the Enable Transfer Major Filter box to enable the filter and sign out of the Administrator.
Wait 24-48 hours, then return to the Administrator to see if the check mark is visible in the checkbox, and test the filter behavior in your CCCApply Application.
If this problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance. A support representative will first try to troubleshoot your particular issue and if no resolution, they will enable or disable the filter for your college.
Q: Why is the Ed Goal/Majors filter sorting our majors in our Noncredit Application?
Answer: The Ed Goal/Majors filter was designed and intended for the CCCApply Standard (credit) application. However, one college reported that the filter was sorting their programs in their Noncredit Application as well. Unfortunately the cause for this stems from a known issue related to an open Term with the Term Application Type set to “BOTH” - which allows the Term to be used in both the Standard and Noncredit applications. This Term Application Type setting (BOTH) is also causing an issue with the filter in the Standard Application.
For now we are gauging whether this issue necessitates a fix or not. Meanwhile, our recommendation is to ensure that the “Application Type” attribute in each of your open Terms have one of the following settings: “Standard” or “Noncredit”.
If this problem persists for your college, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
Q: We believe we have configured our majors correctly for the Ed Goal/Majors filter. Why are our majors not filtering correctly when the “Obtain an associate degree and transfer to a 4-year institution” education goal selected?
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Q: Why are some of our categories not displaying in the Major Category drop down?
Answer: If the Ed Goal filter is enabled and the user has selected the option to “Obtain an associate degree and transfer to a 4-year institution” in the Education Goal question, the user will only see the categories that include at least one major that leads to an associate degree.
Suggested Remedy: Ensure every major associated with one of the following award types* are associated with at least one category.
Reminder: Major Categories do not display in the Noncredit Application.
Q: After adding a new Major for our Standard Application, why is it not displaying to the user immediately in the application?
Answer: Expected lag time
Q: While testing the Ed Goal/Majors filter in the Pilot Environment, why can we not select a term in the Term Applying For drop down menu?
Answer: No Term is open in the Administrator