Last update: January 28, 2021

Contact Information

The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.

Getting Support

There are several ways to request technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue. For example, if you encounter an error page or a system outage, or any other occurrence that prevents your use of an application or service, the incident warrants a more expedient response and resolution process than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.

Before contacting any CCCHelp support service, please review the issue reporting processes below and follow the method that best represents your issue or need.

Reporting an Incident or Major Issue

Incidents are typically described as occurrences that prevent a user from accessing an application or service. A major issue can be described as an occurrence where an application or service isn't operating as designed for most users and there is no reasonable workaround available.

• Step 1: Visit CCCHelp.info and search through the CCCTC System Alerts category to see if the issue and recommended solution or workaround has already been reported in the community. If no information is found, prepare to gather the necessary information required for reporting a major issue or access incident.

• Step 2: Capture relevant details about the issue and, if possible, snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the browser URL address in the screenshot.

• Step 3: Report the issue, along with your browser and operating system Information, to CCC Helpdesk (877)247-4836 or email support@openccc.net.

Reporting a Minor Issues or Bug

A minor issue or bug is when some features of an application or service are unavailable, but a workaround exists and the majority of the application is still functional. A minor bug is an error or a flaw in an application that causes it to behave in unintended ways or produce an incorrect or unexpected result. To report a bug or other minor issue, follow the directions below:

• Step 1: Visit CCCHelp.info and search through the relevant categories and discussions to see if the issue or bug is known, and if a recommended solution or workaround is available. If there are no existing discussions or alerts about the issue, select a category and start a new discussion post based on the to gather the necessary information required for reporting a major issue or access incident.

• Step 2: Gather details about the issue or bug, including a screen capture if possible.

• Step 2: Report the bug to CCCHelp the CCC Helpdesk immediately at (877) 247-4836, or email support@openccc.net

Requesting Assistance

To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.

Why Use CCCHelp.info?

Facilitating the OpenCCC account is a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.

We developed CCCHelp.info, a community based support system moderated by our student support specialists. In addition, we have support systems in place for college staff.

To facilitate continuous improvement in our support services as we expand the offering to cover emerging applications from systemwide technology initiatives, we will incorporate the ITIL (Information Technology Infrastructure Library) guidelines into all of our support practices.

CCCHelp.info allows students to get answers to general questions related to the , and share and discuss issues with other users related to CCC systemwide technology applications. In addition, students can connect with site moderators which include CCC Technology Center support representatives, product developers, and college student services.

Search through discussions and FAQs

The best first step when troubleshooting an issue or seeking information to a topic, is to check out the discussions and FAQs on CCCHelp.info. Chances are your issue may have already been reported and solutions have been discussed within the community, allowing you to resolve your issue in record time without even having to send in a support request. If you don’t find news posted by Support, or if you don’t find answers to your specific question, then it’s probably time to contact us directly.

Your issue has likely already been reported

For systemwide technology applications, if you need to report an outage or a major issue, it is very likely that it will have already been reported by another college; in which case you should be able to find a discussion post easily, either by using the Search feature or first selecting the corresponding category page. searching for already started, which you have the option to “bookmark” if you wish to receive email notifications for each new comment or update. The bookmark icon appears to the right of each Discussion.

Register & Post

Technical support issues reported through CCCHelp.info - or emailed directly to the College Staff Support email address - are entered into the OpenCCC Zendesk system which results in an Issue ticket that is then sent back to the reporter. The open ticket provides a record of the reported issue and all communication between you and CCCHelp through diagnosis, troubleshooting and resolution. and allow the college to communicate privately with CCC support representatives until the issue is resolved.