Request Support Using CCCHelp.info

_{Last update: January 18, 2022}

What is CCCHelp.info?

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CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.

• The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.

• CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.

To get started using online support, visit CCCHelp.info and register for an account.

Why Use CCCHelp.info?

• Search for information and news 24/7

• Get answers to general questions from student success moderators

• Get notified on important topics and discussions

• Share ideas and discuss issues with peers

• Request assistance from CCC support moderators

• Support your peers with your experiences

Steps for Requesting Support

Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.

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• Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
  
  

• Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
  
  

• Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.

Tips for Reporting Issues

For best results, use the tips below to ensure fast and efficient troubleshooting.

• Provide a brief description of the issue

• Include the time and date that the issue occurred

• Include your browser type (i.e., Chrome, Safari) and operating system

• Provide a screen shot of the error page message or bug behavior

• Include the URL address of the application or webpage

• If available, expand the details tab provided in the error message and include in your report

What Not to Include

• For security reasons, please do not include or attach any personal identifying information about yourself in an online post

• If your issue pertains to spam, bad actors, or fraudulent activity, please contact the CCC Helpdesk immediately.

Get Help With Your New OpenCCC Account

CCCHelp.info - the online support forum for students and parents - is designed to be your first stop for getting help with your new or existing OpenCCC account. A dedicated team of support engineers monitor all posts and requests for help with signing in with or recovering your existing account, resetting your password, and creating a brand new account, during support hours, Monday - Friday, 8:00am - 5:00pm.

For technical issues with an online application, please call the CCC Helpdesk directly at (877) 247-4836, or email support@openccc.net.